Candlewood Healthcare and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 49 Google reviews
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What this means for your family
While recent renovations have improved the facility's appearance, the recurring reports of neglect, theft, and understaffing are serious red flags. If you consider this facility, perform unannounced visits at different times of day and specifically inspect the cleanliness and staffing levels on the second floor.
Google Reviews
Google Reviews
49 reviews on Google“Candlewood Healthcare and Rehabilitation is a facility with highly polarized reviews, reflecting significant inconsistency in care quality. While some recent visitors praise the facility's renovations, therapy gym, and specific staff members, numerous families report serious concerns regarding neglect, theft of personal belongings, poor hygiene, and understaffing. Potential families should be aware that experiences appear to vary drastically depending on the shift and the specific wing of the building.”
Quality Themes
Tap a score for detailsStrengths
- Modernized therapy gym and facility renovations
- Some highly attentive and compassionate individual nursing staff
- Responsive admissions team
- Welcoming environment for visitors in updated areas
Concerns
- Chronic understaffing leading to slow response times and neglect (mentioned by 6 reviewers)
- Poor facility cleanliness and persistent odors (specifically on the second floor) (mentioned by 5 reviewers)
- Theft or loss of resident personal belongings and clothing (mentioned by 3 reviewers)
- Inadequate nutrition or food service errors (mentioned by 3 reviewers)
- Unprofessional or disrespectful management and staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see the recent renovations in the therapy gym; how do these updated spaces enhance the daily rehabilitation programs for residents?
- 2We noticed the admissions team is very responsive; how do you ensure that communication remains just as consistent between the staff and our family once a resident has moved in?
- 3How does the dining team manage meal service to ensure that nutrition needs are met and that food is served at the right temperature?
- 4What specific protocols are in place to ensure that residents' personal belongings and clothing are kept secure and organized?
- 5Could you tell us more about the cleaning schedule and how you maintain a fresh, clean environment throughout all the different floors of the facility?
- 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My cousin was here and she liked the staff so much that she is always talking about how amazing she is feeling after she got her therapy.”
“The administration of Candlewood Rhonda is so disrespectful. She speaks to her staff in a very degrading manner.”
“My cousin had a broken hip and after surgery and ICU she ended up in candlewood. She is not being turned like she should be. She told us her butt hurt, so that means she's not being turned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 61 deficiencies and families filing complaints that triggered 6 investigations, including serious issues around resident protection from abuse and neglect. The most recurring problems involve nutrition and dietary services, fire safety systems, and medication management. While the facility reports correcting all cited issues, the pattern of repeated deficiencies in core care areas and multiple complaint-driven investigations suggests potential ongoing quality concerns that families should carefully evaluate.
Jul 31, 2025Routine8
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Jun 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 8, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Oct 16, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 27, 2022Routine29
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 1, 2024
$29,488
Ownership & Operations
Who Operates This Facility
Candlewood Healthcare and Rehabilitation
for profit
Chain Affiliation
Certus Healthcare
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Aj R&r Holding Company LLC
Owner · Organization
Extended Ohio LLC
Owner (parent company) · Organization
Dipasqua, Jason
Owner (parent company)
Fishman, Shmuel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit certushc.com
Medicare data downloads
Original nursing home datasets
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