Hillside Plaza
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While some residents report positive rehab outcomes and friendly care, the facility has a persistent pattern of complaints regarding understaffing and poor communication with families. If you choose this facility, we strongly recommend conducting unannounced visits and establishing a clear, documented communication plan with the nursing supervisor to ensure your loved one's needs are met.
Google Reviews
Google Reviews
38 reviews on Google“Hillside Plaza receives highly polarized feedback, with some residents praising the supportive staff and successful rehabilitation outcomes, while many family members report severe neglect and poor communication. Recurring complaints highlight chronic understaffing, unprofessional behavior from nursing aides, and a lack of transparency regarding patient health changes. Families considering this facility should be aware of the significant divide between positive resident testimonials and critical reports from concerned relatives.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Supportive and friendly nursing staff
- Good meal options
- Helpful administrative team
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor communication regarding patient health status (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent, attentive care for residents during busy shifts?
- 3Could you walk me through your process for keeping families updated on a resident's health status, especially when there are changes in condition?
- 4What steps are currently being taken to improve the facility's cleanliness and overall environment to ensure a comfortable living space for my loved one?
- 5How does your nursing team manage medication administration to ensure accuracy and safety for every resident?
- 6Beyond the rehabilitation therapy, what opportunities are there for residents to socialize and engage in daily activities to keep them active and connected?
Personalized based on this facility's data
Key Review Excerpts
“My mother is currently in the facility. Every day she calls me to tell me the PCA’s are complaining of changing her and they are rude to her.”
“My name is Myron Mathis I have been a resident at hillside plaza on 4 months and I have a good stay so far the staff was helping and nice.the food is good and I'm also making progress”
“The people that work here are awful people they left my mom screaming crying in pain begging to go to the hospital for hours”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 13 deficiencies, indicating concerning patterns in resident safety, infection control, and medication management. Issues with accident prevention and respiratory care have recurred across recent surveys, while problems with abuse reporting and family notification emerged from complaint investigations. Though the facility corrects deficiencies when cited, the frequency of complaints and repeat safety issues warrant careful consideration before choosing this facility.
Sep 8, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 19, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 17, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 14, 2024Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 18, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 20, 2022Routine15
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Hillside Plaza
for profit
Chain Affiliation
Legacy Health Services
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 14
Ownership & Management
Owners
Oh 10 Holdco LLC
Owner · Organization
Cc Oh10 Opco LLC
Owner (parent company) · Organization
Chavos221 Holdings LLC
Owner (parent company) · Organization
Chavos221 Irrv Tr
Owner (parent company) · Organization
Lionsview Opco Nr LLC
Owner (parent company) · Organization
Lionsview Sc LLC
Owner (parent company) · Organization
Living26 Holdings LLC
Owner (parent company) · Organization
Living26 Irrv Tr
Owner (parent company) · Organization
Sapphire143 Holdings LLC
Owner (parent company) · Organization
Sapphire143 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit lhshealth.com
Medicare data downloads
Original nursing home datasets
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