Gardens of Mcgregor and Amasa Stone
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility grounds. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
While the independent living and administrative services at McGregor are highly regarded for their professionalism and beautiful environment, the nursing and rehab care departments have received serious reports of neglect and unprofessionalism. If you are considering this facility for a loved one requiring medical care, we strongly recommend conducting an unannounced visit and asking specifically about their protocols for skin integrity checks and staff-to-patient ratios.
Google Reviews
Google Reviews
62 reviews on Google“The Gardens of McGregor and Amasa Stone presents a sharp contrast between its beautiful, well-maintained physical campus and significant concerns regarding nursing care and staff professionalism. While independent living residents and their families often praise the facility's aesthetics and administrative staff, those utilizing rehab and long-term nursing care frequently report issues with neglect, poor hygiene, and dismissive attitudes from aides and nurses. Families should be aware that experiences appear highly dependent on the specific level of care, with nursing and rehab services receiving significantly more critical feedback than independent living.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility grounds
- Engaging activities and community events
- Helpful and professional administrative/sales staff
- Strong independent living transition support
Concerns
- Neglect and poor hygiene (bed sores, lack of brief changes) (mentioned by 4 reviewers)
- Unprofessional, rude, or dismissive nursing/aide staff (mentioned by 7 reviewers)
- Understaffing or perceived laziness (mentioned by 3 reviewers)
- Poor communication and lack of empathy from management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The grounds here look absolutely beautiful; how often are the outdoor gardens and walking paths maintained for resident use?
- 2We noticed the administrative team is very professional during our visit; how do you ensure that same level of communication and care carries over to the overnight nursing staff?
- 3What specific protocols are in place to ensure residents are assisted with hygiene and personal care needs promptly throughout the day?
- 4Can you tell us more about the daily activity calendar and how you keep residents engaged with the community events mentioned in your community highlights?
- 5How does the nursing team manage medication administration to ensure accuracy and safety for every resident?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“When I came back in town, he was transported home. As I removed his clothing, he had a large open ulcerated bed sore on his bottom, and large ope”
“The aides and some of the nursing staff appear -as if it's just a job. They lack professionalism. and speak to you about your loved one as if they are irritated by you.”
“The therapy staff (physical, occupational and speech/memory) are professional,”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring concerns with fire safety systems, food service, and care quality, with families filing complaints about medication errors and inadequate care. The most frequent issues involve fire safety equipment (sprinkler systems, smoke barriers, emergency lighting), food safety and temperature, and medication management. While all deficiencies show correction dates, some problems persist across multiple surveys, and recent complaint-triggered investigations in 2025 highlight ongoing care concerns that prompted family reports to authorities.
Aug 14, 2025Routine9
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Aug 14, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 10, 2023Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Dec 12, 2019Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal Penalties
Fine
Aug 10, 2023
$15,651
Ownership & Operations
Who Operates This Facility
Gardens of Mcgregor and Amasa Stone
nonprofit
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit mcgregoramasa.org
Medicare data downloads
Original nursing home datasets
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