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Nursing HomeMedicaid Investigative

University Manor Health & Reha

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2186 Ambleside Rd, University Circle · Cleveland, OH 44106149 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.7/5

based on 41 Google reviews

5
4
3
2
1
University Manor Health & Reha Nursing Home in Cleveland, OH — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 8.0)
  • High RN turnover (53%)

Bottom 25% in OH · Critically understaffed (RN) · Worst in SABER HEALTHCARE GROUP chain · $32,394 in fines

Source: Medicare data

What this means for your family

While some families report positive outcomes due to specific staff members, the overwhelming number of recent complaints regarding sanitation, facility maintenance, and patient neglect is deeply concerning. We strongly recommend looking elsewhere, or if you must consider this facility, conduct an unannounced visit to inspect the cleanliness of the rooms and common areas yourself.

Google Reviews

Google Reviews

41 reviews on Google
University Manor Health & Rehab receives highly polarized reviews, with significant and recurring reports of severe sanitation issues, facility neglect, and poor staff responsiveness. While some families praise specific social workers and therapists for life-saving care, the majority of recent feedback describes a distressing environment characterized by filth, odors, and inadequate patient care.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean0.0Activities5.0Meds1.0Memory2.0Comms2.0ValueN/A

Strengths

  • Dedicated social services staff
  • Effective physical therapy team
  • Occasional organized resident activities

Concerns

  • Severe lack of cleanliness and sanitation (odors, trash, pests) (mentioned by 12 reviewers)
  • Understaffing and lack of attentive nursing care (mentioned by 7 reviewers)
  • Poor facility maintenance (broken heaters, holes in walls, peeling paint) (mentioned by 5 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'20(1)'22(5)'24(7)'26(5)

Distribution · 47 analyzed

5
16
4
7
3
1
2
2
1
21

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very responsive to feedback from families; what specific steps are being taken right now to improve the cleanliness and sanitation of the resident rooms and common areas?
  • 2Since the physical therapy team and social services staff are highly regarded, how do these teams work together to help a new resident settle into their daily routine?
  • 3What is your process for ensuring medication management is handled accurately and consistently, especially during shift changes?
  • 4Could you describe the protocol for handling medical emergencies or urgent nursing needs during the overnight hours?
  • 5What kind of organized activities are currently available to help residents stay engaged and social with one another?
  • 6How does the facility manage maintenance requests to ensure that things like heating and room repairs are addressed promptly for resident comfort?

Personalized based on this facility's data


Key Review Excerpts

Social service director, James A., Shanta, nurse Lynette and Kelly S. were instrumental in identifying and sought treatment for a serious medical issue with my ward that ultimately saved his life.

Long-term resident's family · 2023★★★★★

The ceiling in a residents room caved in and fell. The stna swept it behind the door.

Visitor · 2022☆☆☆☆

When you call the facility there’s a good chance the phone will be answered by a patient and not a staff member. They no longer have an on site administrator so apparently nobody is in charge.

Family member · 2023☆☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
2.99hrs
73%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility43.2%
Worse than Avg
Here
43.2%
US
12.1%
OH
28.2%
Cuyahoga
29.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
15.3%
OH
6.9%
Cuyahoga
5.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
19.5%
OH
25.4%
Cuyahoga
20.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
14.4%
OH
5.8%
Cuyahoga
5.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.6%
Worse than Avg
Here
87.6%
US
95.5%
OH
94.5%
Cuyahoga
91.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility88.1%
Mixed vs Avgs
Here
88.1%
US
93.4%
OH
92.6%
Cuyahoga
88.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.0%
Worse than Avg
Here
61.0%
US
81.8%
OH
78.4%
Cuyahoga
69.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.5%
Mixed vs Avgs
Here
74.5%
US
79.7%
OH
75.6%
Cuyahoga
64.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.8%
Worse than Avg
Here
3.8%
US
1.6%
OH
1.2%
Cuyahoga
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
3penalties
Above state avg (10.1)
24 complaint-triggered
$32,394 in fines

This facility has concerning patterns of family complaints - 21 deficiencies were triggered by families reporting issues, including repeated problems with abuse protection, medication management, and safety hazards. Most troubling are multiple complaints about abuse and neglect spanning 2023-2024, with some issues marked as past non-compliance, suggesting ongoing challenges. Care planning, environmental safety, and infection control also show recurring deficiencies across surveys, indicating systemic issues that families should carefully investigate before considering placement.

Feb 3, 2025Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 2, 2025Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 5, 2024Routine
30
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Oct 9, 2024Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 4, 2024Complaint
2
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0773Potential for harm · IsolatedResolved (past non-compliance)

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Apr 22, 2024Complaint
6
0600Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0600Immediate jeopardy · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0730Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0730Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Federal Penalties

Fine

Apr 22, 2024

$16,801

Fine

Jul 18, 2023

$15,593

Payment Denial

Jul 18, 2023

19-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

University Manor Health & Reha

Organization Type

nonprofit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

126 facilities nationwide

Chain avg rating: 3.0/5 · Rank 110 of 125 (Worst)

Ownership & Management

Owners

Weisberg, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Ohio Aviv Three, LLC5% or Greater Security InterestNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorShg Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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