Eastbrook Healthcare Center
Strong Medicare quality ratings; families often praise attentive and compassionate individual staff members. Still worth an in-person visit.
based on 133 Google reviews
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What this means for your family
While Eastbrook has a dedicated group of staff members who are frequently praised for their compassion, the facility has a history of serious administrative and clinical lapses. We strongly recommend that families verify medication management protocols and monitor billing statements closely, as these are recurring points of failure mentioned by multiple reviewers.
Google Reviews
Google Reviews
133 reviews on Google“Eastbrook Healthcare Center receives highly polarized feedback, with many recent reviews praising specific staff members like Stefon Johnson and the facility's recent renovations. However, long-term concerns persist regarding inconsistent care, cleanliness, and administrative issues such as billing errors and medication management. Families should be aware that while some visitors report a warm and attentive environment, others describe significant lapses in basic patient care and professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate individual staff members
- Visible facility renovations and cleanliness improvements
- Active community engagement and events
- On-site dialysis services
Concerns
- Inconsistent medication management and delays (mentioned by 3 reviewers)
- Poor cleanliness and unpleasant odors (mentioned by 5 reviewers)
- Administrative and billing irregularities (mentioned by 3 reviewers)
- Understaffing, particularly on night shifts (mentioned by 2 reviewers)
- Missing or stolen personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility renovations, what specific steps are being taken to ensure consistent cleanliness and odor control throughout all resident wings?
- 2With the current CMS staffing rating, how does the facility ensure that residents receive timely assistance, particularly during the night shifts?
- 3Can you walk me through the current protocols for medication administration to ensure accuracy and prevent the delays that some families have expressed concern about?
- 4What security measures are in place to track and protect residents' personal belongings and valuables within their rooms?
- 5I see the facility has an active calendar of events; could you share how you encourage resident participation and what a typical social day looks like here?
- 6How does your administrative team handle billing inquiries and communication to ensure that families feel supported and informed regarding their loved one's account?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother Doris and I are very pleased with Eastbrook Health, from the cleanliness to the warm welcome each and every time I visit, the staff is amazing!! One interaction stuck out the most is with Stefon one of their associates he always makes sure things are taken care of and in order for not just my family but everyone!!”
“How the manage your pain is horrible. I have gone 9 hrs past time for medication before getting it. Food portion sucks. when I first came with 3 broken limbs n none weight bearing on them I went 22 hrs with no pain medication.”
“Our friend reported that the facility seemed understaffed, particularly at night, but otherwise has had a very positive stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has accumulated 77 deficiencies across 10 surveys with 12 complaint-triggered issues, indicating families have filed reports about care concerns. The most recurring problems involve medication management (appearing in multiple surveys), food service and dietary operations, and safety hazards. While most older issues show correction dates, recent deficiencies from 2024-2026 in medication errors and environmental safety suggest ongoing challenges that warrant careful evaluation during any visit.
Jan 15, 2026Routine16
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jan 15, 2026Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 23, 2025Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Aug 21, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 19, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 8, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Federal Penalties
Fine
Oct 23, 2023
$23,989
Ownership & Operations
Who Operates This Facility
Eastbrook Healthcare Center
for profit
Chain Affiliation
Garden Springs Healthcare
7 facilities nationwide
Chain avg rating: 1.7/5 · Rank 2 of 6 (Best)
Ownership & Management
Owners
Castle Rock Nursing Member, LLC
Owner · Organization
Elm Arbor, LLC
Owner · Organization
Meb Irrv Tr
Owner · Organization
Friedman, Matis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit eastbrookhealth.com
Medicare data downloads
Original nursing home datasets
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