Cadia Rehabilitation Silverside
Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
While the physical therapy department is frequently cited as a strength, the recurring, severe reports of patient neglect and lack of responsiveness are deeply concerning. If you consider this facility, we strongly recommend unannounced visits during weekends and evenings to verify staffing levels and the quality of care provided to residents.
Google Reviews
Google Reviews
67 reviews on Google“Cadia Rehabilitation Silverside receives highly polarized feedback, with many families reporting severe neglect, including poor hygiene, slow response times to call bells, and inadequate medical oversight. While some reviewers praise the physical therapy department and individual staff members for their dedication, these positive experiences are frequently overshadowed by recurring reports of understaffing and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Modern, clean facility appearance
- Some highly compassionate individual staff members
Concerns
- Neglect and poor hygiene (e.g., patients left soiled for hours) (mentioned by 9 reviewers)
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Inadequate medical oversight and communication (mentioned by 8 reviewers)
- Poor quality or inedible food (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a high staffing rating; how do you ensure that staff are consistently available to respond to call bells in a timely manner?
- 2Given the recent health inspection reports, what specific steps is the facility taking to improve hygiene standards and ensure residents are checked on frequently?
- 3I see that you are very active in responding to online feedback; how do you use that family input to improve the quality of care and communication with residents' loved ones?
- 4Since the physical and occupational therapy teams are highly regarded here, how do you coordinate their work with the nursing staff to ensure a resident's overall medical needs are met?
- 5What is the current process for ensuring residents receive nutritious, appealing meals, and how do you handle specific dietary preferences or concerns?
- 6How do you ensure that medical oversight and communication remain proactive and transparent for families, especially regarding medication management and changes in health status?
Personalized based on this facility's data
Key Review Excerpts
“If you ring for a nurse they never come. They leave you in a soiled diaper for hours on end. No compassion or concern whatsoever.”
“The therapy staff appear to be competent, but the patient care was bad and the management appears to be poor. My sister reported having to wait over two hours for assistance to visit the toilet.”
“I was in a wing with dementia patients screaming, taking of their clothes and coming into my room. No one asked to change my sheets, make my bed etc. Facility not clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety concerns with 12 complaint-triggered deficiencies, indicating families have repeatedly filed reports about problems. The most troubling issues involve repeated failures in abuse and neglect protection, resident rights violations, and safety hazards across multiple surveys from 2023-2025. While the facility claims corrections have been made, the pattern of recurring problems in these critical areas suggests persistent quality issues that families should carefully consider.
Apr 27, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 1, 2025Complaint4
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 27, 2025Routine5
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 27, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2024Routine7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Mar 27, 2023Routine2
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Federal Penalties
Fine
Mar 27, 2025
$10,608
Ownership & Operations
Who Operates This Facility
Cadia Rehabilitation Silverside
for profit
Chain Affiliation
Cadia Healthcare
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Schafer, Ron
Owner
Silver, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit cadiahealthcare.com
Medicare data downloads
Original nursing home datasets
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