Encore at Windsor Hills
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive nursing staff. Still worth an in-person visit.
based on 110 Google reviews
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What this means for your family
Encore at Foulk has seen a significant positive shift in reputation following recent renovations and management changes, particularly in its rehab and nursing departments. While families are very happy with the care, you should clarify laundry procedures and ensure you have a direct point of contact for administrative questions to avoid the communication delays mentioned by some.
Google Reviews
Google Reviews
110 reviews on Google“Encore at Foulk (formerly Foulk Manor North) is a senior living and rehabilitation facility that has received significant praise for its recent renovations and a strong, compassionate staff culture. Families frequently highlight the facility's ability to provide personalized, attentive care, though some reviewers have noted occasional concerns regarding laundry management, administrative responsiveness, and food temperature.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Beautifully renovated facility and grounds
- Strong rehabilitation and therapy programs
- Active and engaging social activities for residents
Concerns
- Laundry management issues (lost or mixed-up clothing) (mentioned by 2 reviewers)
- Administrative responsiveness and communication delays (mentioned by 3 reviewers)
- Food temperature/quality issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very high staffing rating; how does that level of support translate into the daily one-on-one attention my loved one will receive?
- 2With your recent facility renovations, what are some of the favorite common areas where residents typically gather for social activities?
- 3I appreciate that you are active in responding to feedback online; how do you handle communication with families if we have a concern or need an update on our loved one's care?
- 4How do you manage the laundry process to ensure personal items are tracked accurately and returned to the correct resident?
- 5Regarding the dining experience, what steps are you taking to ensure meals are served at the right temperature and meet the nutritional preferences of your residents?
- 6Given the 7 recent state violations, could you walk me through the specific improvements or changes you have implemented to address those findings?
Personalized based on this facility's data
Key Review Excerpts
“The 3rd floor Heathcare Center nursing staff, Leticia, Leah, Tirus, and the rest of the team, are some of the most caring and compassionate people I have ever met. Many of them have been at Foulk Living for 10+ years.”
“My dad made significant strides in his recovery, and we are grateful for the hard work and dedication of the entire team. I would highly recommend this center to anyone in need of short-term rehab.”
“The staff has been very helpful with helping me understand this disease and is very patient and supportive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to 5 deficiencies in 2024, including concerns about safety hazards, food handling, and treatment care. The facility has recurring issues with resident care quality, food safety, and care planning across both surveys from 2022 and 2024. While all deficiencies show correction dates, the persistence of similar problems suggests ongoing challenges with basic care standards.
Mar 21, 2025Routine2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 26, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 26, 2024Routine10
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 27, 2022Routine11
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Feb 26, 2024
$13,544
Fine
May 30, 2023
$6,293
Ownership & Operations
Who Operates This Facility
Encore at Windsor Hills
for profit
Ownership & Management
Owners
Snh Proj Lincoln Trs LLC
Owner · Organization
Diversified Healthcare Trust
Owner (parent company) · Organization
Snh Trs Licensee Holdco LLC
Owner (parent company) · Organization
Snh Trs, INC.
Owner (parent company) · Organization
State Street Corporation
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit encorefoulk.com
Medicare data downloads
Original nursing home datasets
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