Naamans Creek Country Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 49 Google reviews
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What this means for your family
While the facility's physical therapy program is highly regarded, the recent increase in reports regarding neglect and poor communication is concerning. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor hygiene and dietary compliance, and verify that they have the specific clinical staff required for your loved one's medical needs.
Google Reviews
Google Reviews
49 reviews on Google“Naamans Creek Country Manor receives frequent praise for its physical therapy department and the friendliness of its nursing and administrative staff. However, families have raised serious concerns regarding inconsistent care quality, particularly regarding hygiene, dietary restriction compliance, and slow response times for basic assistance. While many short-term rehab patients report positive experiences, others have documented significant lapses in medical oversight and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Responsive and helpful admissions and social work staff
- Friendly nursing and CNA staff (noted in majority of positive reviews)
Concerns
- Poor food quality and service (cold meals, late delivery, ignored dietary restrictions) (mentioned by 5 reviewers)
- Slow response times for call buttons and basic assistance (mentioned by 3 reviewers)
- Inconsistent hygiene and personal care (unwashed patients, soiled briefs left unchanged) (mentioned by 3 reviewers)
- Lack of communication with family members regarding patient status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for physical and occupational therapy; how do those teams coordinate with the nursing staff to ensure a resident's progress is maintained throughout the day?
- 2We understand that nutrition is a vital part of recovery, so could you walk us through how the kitchen manages dietary restrictions and ensures that meals are served at the proper temperature?
- 3With a 4-star staffing rating, how does the team manage response times for call buttons during peak hours to ensure residents receive timely assistance?
- 4We appreciate that the leadership team is active in responding to feedback online; what is your standard process for keeping family members updated on a resident's daily health status and care changes?
- 5Could you share how your staff maintains consistent hygiene and personal care schedules, especially during busy shifts, to ensure every resident feels comfortable and well-cared for?
- 6How does the facility handle medical emergencies or urgent health changes, and what is the protocol for notifying family members immediately when these situations arise?
Personalized based on this facility's data
Key Review Excerpts
“The food is so much better than the hospital food and therapists that do PT are AWESOME! Our favorite CNA was Tracey Bradshaw!!! Kriset Newby is the BEST SOCIAL WORKER we've had since my Husband was hospitalized.”
“Extremely poor and horrible food service, meals served late eg. 9:30-10:00 breakfast, hot meals served cold, total disregard of menu order by client. Long wait times for assistance when call button activated.”
“She was given a medication she was not suppose to have. Her teeth were not brushed hair not washed. She was made to lay in bed and urinate because the aides refused to take her to bathroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has experienced recurring problems, with families filing complaints about food safety and communication issues. The most persistent concerns involve food handling and safety, care quality including pressure ulcer prevention, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated violations across the same areas suggests ongoing challenges with maintaining consistent standards.
May 2, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 24, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 17, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 19, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 20, 2023Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
May 9, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Naamans Creek Country Manor
nonprofit
Ownership & Management
Owners
Naamans Creek Care, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit naamanscreek.org
Medicare data downloads
Original nursing home datasets
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