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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 51 Google reviews
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Naamans Creek Country Manor has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy teams. Some reviewers note concerns about poor food quality and service (cold meals, late delivery, ignored dietary restrictions) (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Naamans Creek Country Manor receives frequent praise for its physical therapy department and the friendliness of its nursing and administrative staff. However, families have raised serious concerns regarding inconsistent care quality, particularly regarding hygiene, dietary restriction compliance, and slow response times for basic assistance. While many short-term rehab patients report positive experiences, others have documented significant lapses in medical oversight and neglect.
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Distribution · 56 analyzed
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Key Review Excerpts
“The food is so much better than the hospital food and therapists that do PT are AWESOME! Our favorite CNA was Tracey Bradshaw!!! Kriset Newby is the BEST SOCIAL WORKER we've had since my Husband was hospitalized.”
“Extremely poor and horrible food service, meals served late eg. 9:30-10:00 breakfast, hot meals served cold, total disregard of menu order by client. Long wait times for assistance when call button activated.”
“She was given a medication she was not suppose to have. Her teeth were not brushed hair not washed. She was made to lay in bed and urinate because the aides refused to take her to bathroom.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
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2
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Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has experienced recurring problems, with families filing complaints about food safety and communication issues. The most persistent concerns involve food handling and safety, care quality including pressure ulcer prevention, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated violations across the same areas suggests ongoing challenges with maintaining consistent standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Naamans Creek Country Manor
nonprofit
Owners
Naamans Creek Care, INC
Owner · Organization
Key personnel
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