Brookside Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 141 Google reviews
Watch Brookside Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly if you can secure the services of their highly-rated therapy team and specific CNAs. However, families must be vigilant regarding medication schedules and nursing responsiveness, as multiple reports indicate that call lights and insulin doses are sometimes overlooked.
Google Reviews
Google Reviews
141 reviews on Google“Families considering Brookside Healthcare Center will find a facility with highly praised physical therapy and specific, standout caregivers like Jane (CNA), who is frequently lauded for her compassion. However, there are significant, recurring reports of understaffing, particularly regarding nursing response times and medication delays, as well as concerns regarding food quality and hygiene maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehabilitation
- Compassionate and dedicated individual caregivers
- Clean and organized facility environment
- Professional and helpful admissions and social services
Concerns
- Nursing understaffing and slow response to call lights (mentioned by 8 reviewers)
- Delays in medication administration (mentioned by 5 reviewers)
- Poor food quality and dietary management (mentioned by 5 reviewers)
- Issues with hygiene and diaper changes (mentioned by 3 reviewers)
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing specific staff members mentioned by name. For negative reviews, they use standardized, professional templates focused on acknowledging feedback and expressing a commitment to improvement.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab programs here; could you tell us more about how that works for new residents?
- 2How does the nursing team manage call lights and response times during the busier night shifts?
- 3Can you walk us through the daily meal schedule and how you handle specific dietary needs or preferences?
- 4What is the process for ensuring medications are administered accurately and on a consistent schedule?
- 5How do you ensure that hygiene and personal care needs, like regular changes, are met promptly for every resident?
- 6What is the best way for our family to stay in touch with the care team and get updates on how our loved one is doing?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff are very professional, and pays close attention to the patient's needs and wants. The food is fresh, tasty, and delicious.”
“I'm a patient getting ready to check out, this is a really good place to get practical rehab when I got here I couldn't walk because of my neuropathy well I'm walking now.”
“If it weren't for JANE the CNA, I would have taken my mother home. She treated her like she one of hers. I gave her 10 stars**********. ”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookside Healthcare Center shows recurring issues with care planning and resident treatment across multiple years, including eight complaint-triggered investigations where families reported concerns. The facility has persistent problems in care planning, medication management, and safety measures, with the same deficiencies appearing in 2022, 2023, and 2024. While all violations have correction dates, the pattern of repeated issues and family complaints suggests ongoing quality concerns that warrant careful consideration.
Oct 25, 2024Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 3, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 9, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 30, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Brookside Healthcare Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 154 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit brooksidehealthcare.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Summerfield of Redlands
< 1 miAssisted Living · Redlands, CA
Redlands Healthcare Center
< 1 miNursing Home · Redlands, CA
Redlands Comm Hosp D/p Snf
< 1 miNursing Home · Redlands, CA
Totally Kids Rehabilitation Hospital - D/p Snf
2.6 miNursing Home · Loma Linda, CA
Braswell's Chateau Villa
2.7 miAssisted Living · Redlands, CA
Highland Care Center of Redlands
2.7 miNursing Home · Redlands, CA