Asistencia Villa Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (59%)
- High RN turnover (60%)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $10,206 in fines
What this means for your family
This facility presents high-risk indicators regarding patient safety and medical oversight. If you choose this facility, you must implement daily, unannounced visits to monitor for dehydration and ensure staff are following medical protocols, as multiple families have reported life-threatening neglect.
Google Reviews
Google Reviews
11 reviews on Google“Families should approach this facility with significant caution due to serious allegations of medical neglect, including severe dehydration and unresponsiveness. While some residents form positive bonds with specific CNAs, multiple reviewers report a loud, unprofessional environment and critical failures in patient monitoring and communication.”
Quality Themes
Tap a score for detailsStrengths
- Friendly individual CNAs
- Well-landscaped exterior
- Smooth discharge processes for some
Concerns
- Severe medical neglect and lack of patient monitoring (mentioned by 2 reviewers)
- Unprofessional staff behavior and loud environment (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have mentioned how friendly the CNAs are; how do you support those specific caregivers in maintaining that high level of care?
- 2How does the nursing team ensure that residents are being monitored closely throughout the night and during shift changes?
- 3What is the best way for us to stay in regular, clear communication with the management team regarding our loved one's care plan?
- 4Could you tell us more about the dining experience and how the menu is planned to ensure residents are getting nutritious meals?
- 5What kind of daily activities or social events are available to keep residents engaged and active in the community?
- 6In the event of a sudden medical change or an emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My mother was recently admitted to Asistencia Villa. I would say overall care was amazing and everyone was nice, but there has been a few instances which made it questionable at first.”
“The staff is completely unaware of the well being of their own patients. My grandmother was here for a few and during that time she became mentally impaired due to severe dehydration which happened while she was staying at asistencia.”
“My grandfather was here for a while, the management bad staffs were okay one staff member that stood out was Monique she was kind from the beginning to the end”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports triggering inspections at this facility, with persistent issues across care areas. Most recurring deficiencies involve medication management, accident prevention and safety, and appropriate treatment and care delivery. While the facility reports correcting violations, the pattern of repeat deficiencies—particularly medication errors and safety hazards—suggests ongoing challenges with consistent care quality that families should carefully evaluate.
Dec 18, 2025Routine17
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 7, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Apr 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Jan 9, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 17, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Aug 11, 2023
$10,206
Ownership & Operations
Who Operates This Facility
Asistencia Villa Healthcare Center
for profit
Chain Affiliation
Crystal Solorzano
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 6 of 10
Ownership & Management
Owners
Avpa 1875 LLC
Owner · Organization
Avpa, LLC
Owner · Organization
Ditullio, Caroline
Owner
Dizon, Monette
Owner
Gasmen, Yolanda
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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