Pocola Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 6.0)
- High staff turnover (51%)
Bottom 25% in OK · Critically understaffed (RN) · Above recommended total nurse staffing · $14,069 in fines · Abuse citation
What this means for your family
This facility is highly regarded by some families for its social engagement and compassionate long-term care, particularly for dementia patients. However, given the serious allegations regarding administrative professionalism and staff turnover, we strongly recommend conducting an unannounced visit and speaking directly with current staff to gauge their morale and the facility's culture.
Google Reviews
Google Reviews
13 reviews on Google“Pocola Health and Rehab receives polarized feedback, with some families praising the compassionate care and engaging staff, while others express serious concerns regarding management, professionalism, and the quality of care. While long-term residents' families often highlight a home-like environment and dedicated staff, recent negative reviews allege a profit-driven culture and poor staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and empathetic nursing staff
- Engaging social activities for residents
- Effective physical therapy services
- Home-like environment for long-term care
Concerns
- Unprofessional staff behavior and lack of focus on patient care (mentioned by 3 reviewers)
- Management prioritizing profit over resident well-being (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has had a high number of recent state violations, what specific steps is leadership taking to improve oversight and ensure consistent quality of care?
- 2I noticed the CMS health inspection rating is currently quite low; could you walk me through the concrete changes you have implemented to address those specific regulatory concerns?
- 3Some families have expressed concerns about staff professionalism and attentiveness; how do you monitor staff-resident interactions to ensure every resident receives compassionate, focused care?
- 4Since you have a strong reputation for engaging social activities, could you describe a favorite recent event or program that really brought the community together?
- 5How does your management team balance the business side of operations with the daily needs and well-being of the residents to ensure the focus remains on quality care?
- 6In the event of a medical emergency, what is your specific protocol for communicating with family members, and how quickly can we expect updates on a loved one's status?
Personalized based on this facility's data
Key Review Excerpts
“I've seen how they treat their residents with total compassion and empathy. Never a bad word to any residents no matter what the situation.”
“I am fortunate that each level of care my mom needed from independent to dementia to full nursing she was taken care of by wonderful people.”
“Staff is always engaged with patients, they have activities for the patients they try to be the least restrictive and yet keep the residents safe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, leading to serious findings including abuse and neglect violations, medication errors, and nursing staff competency issues. The facility shows recurring problems with resident protection, medication management, and care planning across surveys from 2021 to 2025. While all deficiencies report correction dates, the pattern of repeated complaints and safety concerns warrants careful consideration before placement.
Nov 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 27, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 15, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 8, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 11, 2024Routine15
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Nov 3, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 27, 2025
$14,069
Payment Denial
Mar 27, 2025
4-day denial
Ownership & Operations
Who Operates This Facility
Pocola Health and Rehab
for profit
Ownership & Management
Owners
Hensley, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Covington Court Health and Rehabilitation Center
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Chapel Ridge Health and Rehab
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