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Nursing HomeMedicaid Investigative

Pocola Health and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

200 Home Street, Pocola, OK 7490290 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 13 Google reviews

5
4
3
2
1
Pocola Health and Rehab Nursing Home in Pocola, OK — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (18 vs median 6.0)
  • High staff turnover (51%)

Bottom 25% in OK · Critically understaffed (RN) · Above recommended total nurse staffing · $14,069 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is highly regarded by some families for its social engagement and compassionate long-term care, particularly for dementia patients. However, given the serious allegations regarding administrative professionalism and staff turnover, we strongly recommend conducting an unannounced visit and speaking directly with current staff to gauge their morale and the facility's culture.

Google Reviews

Google Reviews

13 reviews on Google
Pocola Health and Rehab receives polarized feedback, with some families praising the compassionate care and engaging staff, while others express serious concerns regarding management, professionalism, and the quality of care. While long-term residents' families often highlight a home-like environment and dedicated staff, recent negative reviews allege a profit-driven culture and poor staff conduct.

Quality Themes

Tap a score for details
FoodN/AStaff6.0CleanN/AActivities9.0MedsN/AMemory8.0Comms4.0Value3.0

Strengths

  • Compassionate and empathetic nursing staff
  • Engaging social activities for residents
  • Effective physical therapy services
  • Home-like environment for long-term care

Concerns

  • Unprofessional staff behavior and lack of focus on patient care (mentioned by 3 reviewers)
  • Management prioritizing profit over resident well-being (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02018(2)5.02020(2)3.02021(2)1.02022(1)3.02024(6)5.02025(2)

Distribution · 15 analyzed

5
9
4
0
3
0
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility has had a high number of recent state violations, what specific steps is leadership taking to improve oversight and ensure consistent quality of care?
  • 2I noticed the CMS health inspection rating is currently quite low; could you walk me through the concrete changes you have implemented to address those specific regulatory concerns?
  • 3Some families have expressed concerns about staff professionalism and attentiveness; how do you monitor staff-resident interactions to ensure every resident receives compassionate, focused care?
  • 4Since you have a strong reputation for engaging social activities, could you describe a favorite recent event or program that really brought the community together?
  • 5How does your management team balance the business side of operations with the daily needs and well-being of the residents to ensure the focus remains on quality care?
  • 6In the event of a medical emergency, what is your specific protocol for communicating with family members, and how quickly can we expect updates on a loved one's status?

Personalized based on this facility's data


Key Review Excerpts

I've seen how they treat their residents with total compassion and empathy. Never a bad word to any residents no matter what the situation.

Rehab patient · 2018★★★★★

I am fortunate that each level of care my mom needed from independent to dementia to full nursing she was taken care of by wonderful people.

Memory care family member · 2025★★★★★

Staff is always engaged with patients, they have activities for the patients they try to be the least restrictive and yet keep the residents safe.

Long-term resident's family · 2024★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.15hrs
20%
Registered nurses for medical care
Total Nursing
2.72hrs
66%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility47.9%
Worse than Avg
Here
47.9%
US
19.5%
OK
25.4%
Le flore
32.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
19.4%
OK
17.3%
Le flore
15.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OK
3.3%
Le flore
1.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
14.4%
OK
13.8%
Le flore
16.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
15.3%
OK
14.7%
Le flore
19.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.0%
Worse than Avg
Here
12.0%
US
5.3%
OK
3.4%
Le flore
2.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
OK
74.1%
Le flore
79.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.0%
Better than Avg
Here
93.0%
US
81.8%
OK
75.0%
Le flore
81.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OK
1.8%
Le flore
0.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
2penalties
Well above state avg (7.2)
8 complaint-triggered
$14,069 in fines

Families have filed multiple complaints against this facility, leading to serious findings including abuse and neglect violations, medication errors, and nursing staff competency issues. The facility shows recurring problems with resident protection, medication management, and care planning across surveys from 2021 to 2025. While all deficiencies report correction dates, the pattern of repeated complaints and safety concerns warrants careful consideration before placement.

Nov 25, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 27, 2025Complaint
2
0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 15, 2024Complaint
3
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 8, 2024Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 11, 2024Routine
15
0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Nov 3, 2023Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Mar 27, 2025

$14,069

Payment Denial

Mar 27, 2025

4-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pocola Health and Rehab

Organization Type

for profit

Ownership & Management

Owners

Hensley, Christopher

Owner

Key personnel

Hensley, ChristopherOfficer / DirectorCampbell, RickiManagerCrockett, LuisManagerDale, AliciaManagerHensley, ChristopherManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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