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Assisted Living

The Commons at Brightmore

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

2320 41st Street, Brightmore Liberty · Wilmington, NC 28403201 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.5/5

based on 42 Google reviews

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What this means for your family

This facility is an excellent choice if you prioritize a warm, family-like atmosphere and highly engaged activity programming. However, if your loved one requires immediate, frequent assistance, you should specifically ask about the protocol for call button response times to ensure their needs are met promptly.

Google Reviews

Google Reviews

42 reviews on Google
The Commons at Brightmore is highly regarded for its exceptionally warm, compassionate, and attentive nursing and administrative staff. While most families praise the welcoming atmosphere and high quality of care, one reviewer reported a critical failure in responsiveness to call buttons during a short-term stay.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean5.0Activities5.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Welcoming and professional administration
  • Clean and well-maintained facility
  • Engaging daily activities and programs

Concerns

  • Slow response times to call buttons for assistance or medication

Rating Trends

Tap a year to see what changed

2345.02024(2)4.82025(21)4.52026(10)

Distribution · 33 analyzed

5
29
4
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3
0
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How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how well-maintained and clean the facility looks; what is your team's routine for ensuring the common areas stay so inviting?
  • 2We've heard great things about the warmth of your administration and nursing staff; how would you describe the culture of care here?
  • 3What are some of the most popular daily activities or social programs that help residents stay engaged with one another?
  • 4How does the nursing team manage call button responses during the busier parts of the day to ensure everyone gets timely assistance?
  • 5In the event of a medical emergency or a change in health status, what is the specific protocol for getting immediate care for a resident?
  • 6Since you are so active in communicating with families through your reviews, how can we best stay updated on our loved one's daily well-being?

Personalized based on this facility's data


Key Review Excerpts

The staff is so warm and caring with amazing bedside manner. The director of nursing is such a wonderful woman as well with a big heart and a true passion for nursing and genuine dedication in ensuring patients receive the best care.

Resident's family · 2026★★★★★

The Commons was very accommodating in that we were able to get her into a room very quickly, but the three days and two nights she was there were a nightmare. Getting help or pain medicine via her call button was very poor...

Long-term resident's family · 2025☆☆☆☆

Tanya langley and her staff with the activity department are exceptional! They truly bring life to senior living!!!

Resident's family · 2024★★★★★
Source: 42 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
8deficiencies
Apr 28, 2022Other
Health Care ServicesC-tag not explicitly provided in text

The facility failed to ensure health care referral and follow-up to meet the health care needs for Resident #3. Specifically, the facility did not document that the resident's Primary Care Provider was notified when the resident refused Lamotrigine on multiple dates in March and April 2022.

Apr 28, 2022Other
Health CareD 273

The facility failed to ensure proper health care referral and follow-up for a resident who refused medications for hypertension and cognitive disorders. Specifically, there was no documentation that the resident's Primary Care Provider was notified of medication refusals for Lamotrigine on multiple dates in March and April 2022.

Aug 1, 2016Follow-up
Test For TuberculosisD 131

The facility failed to ensure that 3 of 12 sampled staff members were tested for tuberculosis in compliance with required control measures. Specifically, personnel records for Staff B and Staff C lacked documentation of a 2-step TB skin test upon hire.

Aug 1, 2016Follow-up
Test For Tuberculosis10A NCAC 13F .0406(a)

The facility failed to ensure that 3 out of 12 sampled staff members (Staff B, C, and D) were tested for tuberculosis in compliance with required control measures. Personnel records for these employees lacked documentation of the required 2-step TB skin tests upon hire.

Oct 22, 2015Complaint
Medication AdministrationD 371

The facility failed to implement proper infection control measures during medication administration. Specifically, a Medication Aide was observed administering oral and eye medications to multiple residents without washing hands, using hand sanitizer, or wearing gloves.

Oct 22, 2015Complaint
Medication AdministrationC-1004

The facility failed to implement proper infection control measures during medication administration. A Medication Aide was observed administering oral medications and eye drops to multiple residents without washing hands, using hand sanitizer, or wearing gloves, creating a risk of cross-contamination.

Jul 27, 2015Complaint
Personal Care and SupervisionD 270

The facility failed to provide supervision in accordance with residents' assessed needs, care plans, and current symptoms for two residents. Specifically, for Resident #5, the facility failed to complete required fall assessments following multiple falls, including an incident that required an emergency room visit.

Jul 27, 2015Complaint
Personal Care and SupervisionD270

The facility failed to provide supervision in accordance with residents' assessed needs, care plans, and current symptoms for two residents. Specifically, Resident #5 experienced multiple falls, including a fall that resulted in a C6 fracture and death, with several instances where no fall assessment was completed following incidents.

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References & Resources

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