The Commons at Brightmore
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 42 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a warm, family-like atmosphere and highly engaged activity programming. However, if your loved one requires immediate, frequent assistance, you should specifically ask about the protocol for call button response times to ensure their needs are met promptly.
Google Reviews
Google Reviews
42 reviews on Google“The Commons at Brightmore is highly regarded for its exceptionally warm, compassionate, and attentive nursing and administrative staff. While most families praise the welcoming atmosphere and high quality of care, one reviewer reported a critical failure in responsiveness to call buttons during a short-term stay.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and professional administration
- Clean and well-maintained facility
- Engaging daily activities and programs
Concerns
- Slow response times to call buttons for assistance or medication
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how well-maintained and clean the facility looks; what is your team's routine for ensuring the common areas stay so inviting?
- 2We've heard great things about the warmth of your administration and nursing staff; how would you describe the culture of care here?
- 3What are some of the most popular daily activities or social programs that help residents stay engaged with one another?
- 4How does the nursing team manage call button responses during the busier parts of the day to ensure everyone gets timely assistance?
- 5In the event of a medical emergency or a change in health status, what is the specific protocol for getting immediate care for a resident?
- 6Since you are so active in communicating with families through your reviews, how can we best stay updated on our loved one's daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so warm and caring with amazing bedside manner. The director of nursing is such a wonderful woman as well with a big heart and a true passion for nursing and genuine dedication in ensuring patients receive the best care.”
“The Commons was very accommodating in that we were able to get her into a room very quickly, but the three days and two nights she was there were a nightmare. Getting help or pain medicine via her call button was very poor...”
“Tanya langley and her staff with the activity department are exceptional! They truly bring life to senior living!!!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 28, 2022Other
The facility failed to ensure health care referral and follow-up to meet the health care needs for Resident #3. Specifically, the facility did not document that the resident's Primary Care Provider was notified when the resident refused Lamotrigine on multiple dates in March and April 2022.
Apr 28, 2022Other
The facility failed to ensure proper health care referral and follow-up for a resident who refused medications for hypertension and cognitive disorders. Specifically, there was no documentation that the resident's Primary Care Provider was notified of medication refusals for Lamotrigine on multiple dates in March and April 2022.
Aug 1, 2016Follow-up
The facility failed to ensure that 3 of 12 sampled staff members were tested for tuberculosis in compliance with required control measures. Specifically, personnel records for Staff B and Staff C lacked documentation of a 2-step TB skin test upon hire.
Aug 1, 2016Follow-up
The facility failed to ensure that 3 out of 12 sampled staff members (Staff B, C, and D) were tested for tuberculosis in compliance with required control measures. Personnel records for these employees lacked documentation of the required 2-step TB skin tests upon hire.
Oct 22, 2015Complaint
The facility failed to implement proper infection control measures during medication administration. Specifically, a Medication Aide was observed administering oral and eye medications to multiple residents without washing hands, using hand sanitizer, or wearing gloves.
Oct 22, 2015Complaint
The facility failed to implement proper infection control measures during medication administration. A Medication Aide was observed administering oral medications and eye drops to multiple residents without washing hands, using hand sanitizer, or wearing gloves, creating a risk of cross-contamination.
Jul 27, 2015Complaint
The facility failed to provide supervision in accordance with residents' assessed needs, care plans, and current symptoms for two residents. Specifically, for Resident #5, the facility failed to complete required fall assessments following multiple falls, including an incident that required an emergency room visit.
Jul 27, 2015Complaint
The facility failed to provide supervision in accordance with residents' assessed needs, care plans, and current symptoms for two residents. Specifically, Resident #5 experienced multiple falls, including a fall that resulted in a C6 fracture and death, with several instances where no fall assessment was completed following incidents.
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References & Resources
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Google Reviews
42 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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