Brookdale Union Park
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
This facility has a proven history of providing deeply compassionate, personalized care, particularly through its nursing staff. However, recent reviews indicate a troubling trend regarding administrative transparency and communication during medical incidents. Families should perform rigorous due diligence regarding management's incident reporting processes and billing accuracy.
Google Reviews
Google Reviews
22 reviews on Google“Families often praise the facility for its clean environment and the compassionate, person-centered care provided by specific nursing staff members like Becky. However, recent reviews highlight serious concerns regarding management transparency, communication failures during medical emergencies, and difficulties with billing and roommate compatibility.”
Quality Themes
Strengths
- Compassionate and attentive nursing staff
- Clean and well-maintained building
- Welcoming and pleasant atmosphere
- Engaging resident activities
Concerns
- Management and nursing leadership communication failures (mentioned by 2 reviewers)
- Issues with billing and administrative delays
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the building looks; how do you ensure this level of care is consistent across all resident areas?
- 2We've heard great things about the engaging activities here—could you walk us through what a typical weekly calendar looks like for the residents?
- 3The nursing staff seems very compassionate; how is the communication flow between the nursing team and the families regarding daily care updates?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 5How does the administrative team handle billing inquiries or any potential delays to ensure everything stays transparent for families?
- 6Since the atmosphere here feels so welcoming, how do you help new residents integrate into the community and meet their neighbors?
Personalized based on this facility's data
Key Review Excerpts
“I was so thankful that a room was available at Brookdale Union Park when my Dad needed care beyond what we were able to provide at home. Becky Ashburner, a nurse there, sang him a beautiful hymn and won his heart the very first day.”
“The Director of Nursing is a piece of work. Hiding paperwork, incident reporting, meds and failed to communicate and produce paperwork after my mother was mysteriously found unresponsive.”
“After a tour of this facility it exceeded my exceptions. The staff was pleasant and kind but yet very knowledgeable, the building was very clean with a pleasant atmosphere.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Oct 28, 2021Follow-up
The facility failed to ensure that a Licensed Health Professional Support (LHPS) assessment was completed quarterly for two residents requiring specific medical tasks. Specifically, for one resident, the LHPS evaluation failed to identify the need for TED hose application and removal, and no subsequent evaluation had been documented since January 2021.
Oct 28, 2021Follow-up
The facility failed to ensure that a Licensed Health Professional Support (LHPS) assessment was completed quarterly for certain residents. Specifically, for two sampled residents, the assessment did not identify necessary tasks such as applying TED hose or checking finger stick blood sugars, and documentation of required evaluations was missing.
Jun 23, 2017Other
The facility failed to implement physician orders for 2 of 5 sampled residents. Specifically, the facility did not perform daily blood pressure checks for Resident #5 and failed to fax weekly weights to the physician for Resident #1.
Nov 12, 2015Follow-up
The facility failed to ensure that one of six sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry. A review of the employee's personnel record showed a hire date of 09/11/15 but no documentation of a required HCPR check.
The facility failed to assure necessary follow-up for a resident's health care needs. Specifically, the facility failed to follow up by faxing blood pressure logs every two weeks to the physician for one sampled resident.
Nov 12, 2015Follow-up
The facility failed to ensure that one of six sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry. Specifically, a housekeeper's personnel record lacked documentation of a required HCPR check prior to their hire date.
The facility failed to follow up on physician orders for one resident by not faxing blood pressure logs to the physician every two weeks as required. While blood pressure checks were documented, there was no documentation or staff initials confirming that the results had actually been faxed to the physician.
Jul 23, 2015Other
The provided text identifies a regulatory requirement for staff to provide supervision in accordance with resident care plans, but the specific findings/evidence of non-compliance for this tag were not included in the provided document snippet.
The facility failed to ensure that one of three staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry prior to hire. Specifically, there was no documentation of an HCPR check for a Personal Care Aide hired in April 2015.
Jul 23, 2015Other
The facility failed to ensure that a staff member (Staff A) had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR) prior to hire. The Business Office Coordinator did not perform the required check because they believed it was only necessary for staff administering medications.
The facility failed to provide adequate supervision regarding a resident's aggressive and inappropriate behaviors. Specifically, the facility did not effectively use the 24-hour shift report to communicate changes in the resident's status and behaviors to staff.
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References & Resources
Google Maps
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Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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