Brookdale Monroe Square 2
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 41 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a compassionate, family-like staff and strong communication with clinicians. While the care quality is high, you should verify current dining standards with the management, as some recent feedback suggests a decline in food quality.
Google Reviews
Google Reviews
41 reviews on Google“Families considering Brookdale Monroe Square can expect a highly compassionate staff that treats residents with dignity and treats them like family. While the clinical care and communication are frequently praised, some reviewers have noted a decline in food quality and a need for facility cosmetic upgrades.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent clinical communication with families
- Welcoming and clean environment
- Engaging resident programming and activities
Concerns
- Declining food quality (mentioned by 2 reviewers)
- Facility appearance needs modernization
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how attentive the nursing staff is here; how do you ensure that level of care remains consistent for every resident?
- 2How does the team keep families updated on clinical changes or health updates regarding their loved ones?
- 3Could you tell us more about the daily resident programming and what kind of activities are available to keep everyone engaged?
- 4What is the current menu like, and are there any plans to refresh the dining options or introduce new meal rotations?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6The facility feels very welcoming; are there any upcoming plans for any interior updates or modernizations to the common areas?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are what makes this community great. Everyone working in this community truly has a heart for their residents and it is evident every single time I come in.”
“Every staff member I encountered had a positive caring attitude as well as being compassionate, kind, and helpful. My mother was treated with dignity and respect.”
“The activities are varied and engaging for the residents. The staff encourages Mom to enjoy her day and makes her feel appreciated and wanted.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 18, 2024Follow-up
The facility failed to ensure that all medication aides completed the required state-approved training, clinical skills validation, and written examinations. Specifically, record reviews showed that two out of three sampled staff members lacked the necessary documentation for clinical skills competency validation or completed training courses.
Nov 3, 2022OtherCleanReport
No deficiencies found during this inspection.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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