Accordius Health at Monroe
Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.
based on 21 Google reviews

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What this means for your family
While the facility is praised for its activities and friendly staff, the reports of understaffing and neglect are significant red flags. We strongly recommend visiting during off-hours or weekends to observe actual response times to call lights before making a decision.
Google Reviews
Google Reviews
21 reviews on Google“Accordius Health at Monroe presents a polarized experience, with some visitors praising the friendly atmosphere and staff, while others report severe neglect and organizational chaos. Families should be aware of conflicting reports regarding the quality of daily care, as some reviewers express deep dissatisfaction with staff responsiveness and professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Engaging activities program
- Clean facility environment
Concerns
- Inadequate staffing levels and slow response to call lights (mentioned by 2 reviewers)
- Lack of consistent, professional care for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call lights are answered promptly during peak hours or shift changes?
- 2I noticed the facility has a strong focus on activities; could you walk me through a typical weekly calendar and how you encourage residents to participate in these social programs?
- 3To help us understand the level of oversight, could you explain how your nursing team coordinates communication with families regarding changes in a resident's health status?
- 4Since maintaining a consistent care team is important to us, how do you manage staff assignments to ensure residents build familiar, reliable relationships with their primary caregivers?
- 5How does your facility approach medical emergencies or urgent health needs during the night shift when staffing is at its lowest?
- 6We appreciate the welcoming environment mentioned by many families; how do you ensure that this friendly culture translates into consistent, professional care for residents with complex needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff are careless, unprofessional, and show zero respect to patients or their families. We’re here every single day, and instead of helping our loved one regain strength, they’ve made the entire experience miserable.”
“Many shifts felt understaffed, which made it difficult to meet residents’ needs safely and with dignity. Call lights went unanswered longer than they should”
“Friendly staff during tour. Older building with charm. Administration answered all questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about misuse of resident belongings and pressure ulcer care, with the belongings issue recurring across multiple surveys. This facility has 34 deficiencies spanning fire safety, infection control, and resident rights, with most issues appearing corrected but some recent violations still pending correction. The pattern suggests ongoing operational challenges that families should discuss directly with administrators before making placement decisions.
Apr 10, 2025Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Jan 31, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 30, 2023Routine12
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 30, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 17, 2022Routine14
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Accordius Health at Monroe
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 18 of 94
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit stratfordmanor-hr.com
Medicare data downloads
Original nursing home datasets
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