Brookdale Monroe Square 1
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 41 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize compassionate, family-like care and strong communication from the clinical team. However, if food variety and quality are high priorities for your loved one, you should ask for a recent menu and inquire about recent changes in dining services.
Google Reviews
Google Reviews
41 reviews on Google“Families considering Brookdale Monroe Square can expect a highly compassionate staff that treats residents like family, particularly within the memory care wing. While many praise the cleanliness and the seamless transition process, some recent feedback suggests a decline in food quality and a need for facility cosmetic upgrades.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent communication with family members
- Clean and well-maintained environment
- Strong memory care programming
Concerns
- Declining food quality
- Facility appearance needs modernization
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about how communicative your team is with families; how do you typically keep us updated on our loved one's day-to-day well-being?
- 2Could you tell me more about the specific activities and programming available for residents, especially within your memory care program?
- 3What is the current process for meal planning and nutrition, and are there opportunities for residents to provide feedback on the dining menu?
- 4With the nursing staff being so highly regarded here, how is medical care managed during the overnight hours or in the event of an unexpected emergency?
- 5Are there any upcoming plans or renovations scheduled to update the facility's common areas or resident rooms?
- 6How does the staff ensure that the high standard of cleanliness and maintenance seen in the common areas is maintained in the individual resident suites?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are what makes this community so great. Everyone working in this community truly has a heart for their residents and it is evident every single time I come in.”
“My dad thrived there, was checked on and cared for hourly, always clean & his room clean as well (for years we struggled to care for his needs).”
“Brookdale has made the transition from a private home life to assisted living seamless! My mother did NOT want to move to an assisted living facility but now she always tells me how happy is to be there.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 12, 2026Follow-up
The facility failed to ensure that one of three sampled medication aides had passed the required medication aide test for adult care homes within 60 days of their skills validation. Specifically, Staff B was observed administering medications despite having no record of passing the appropriate adult care home exam.
Mar 21, 2024Follow-up
The facility failed to ensure medications were stored securely when a medication cart was left unlocked and unattended. During an observation, multiple residents passed by or sat near the unlocked cart, which contained various items including insulin pen needles and eye drops. The medication aide admitted to being distracted and forgetting to lock the cart while assisting with breakfast.
Mar 21, 2024Follow-up
The facility failed to ensure medications were stored securely when a medication aide left a medication cart unlocked and unattended. During observations, residents passed by the unlocked cart, which contained various items including insulin pen needles, oral medications, and topical medications.
Feb 18, 2022Other
The facility failed to administer medications as ordered for several residents, including errors with diuretics and insulin. Specifically, a resident did not receive their prescribed Furosemide during the morning medication pass because the medication was unavailable on the cart, despite being documented as administered.
Feb 18, 2022Other
The facility failed to administer medications as ordered for several residents, including errors with a diuretic and rapid-acting insulin. Specifically, a resident did not receive Furosemide because the medication was unavailable on the cart, despite being documented as administered in the eMAR.
Jul 15, 2016Follow-up
The facility failed to ensure medications were administered according to a licensed prescribing practitioner's orders. Specifically, a resident was being administered 100 mg of Colace twice daily when the practitioner intended for the dose to be administered only once daily.
Jul 15, 2016Follow-up
The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner. Specifically, a resident was receiving a 100 mg dose of Colace twice daily when the practitioner intended for the medication to be administered only once daily.
The facility failed to record medications on the medication administration records (MAR) immediately following administration. During a morning medication pass, one resident was observed where the administration was not recorded immediately.
Feb 22, 2016Other
The facility failed to ensure physician notification for medication refusals. Specifically, for Resident #3, the facility did not notify the prescribing dentist that the resident had been refusing the prescribed Denta 5000 Plus dental paste daily from December 2015 through February 2016.
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References & Resources
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Google Reviews
41 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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