Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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Public Google reviewers rate Brookdale Monroe Square 1 highly. Reviewers highlight: compassionate and attentive nursing staff, excellent communication with family members. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Brookdale Monroe Square can expect a highly compassionate staff that treats residents like family, particularly within the memory care wing. While many praise the cleanliness and the seamless transition process, some recent feedback suggests a decline in food quality and a need for facility cosmetic upgrades.
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Key Review Excerpts
“The staff here are what makes this community so great. Everyone working in this community truly has a heart for their residents and it is evident every single time I come in.”
“My dad thrived there, was checked on and cared for hourly, always clean & his room clean as well (for years we struggled to care for his needs).”
Source: NC Division of Health Service Regulation
The facility failed to ensure that one of three sampled medication aides had passed the required medication aide test for adult care homes within 60 days of their skills validation. Specifically, Staff B was observed administering medications despite having no record of passing the appropriate adult care home exam.
The facility failed to ensure medications were stored securely when a medication cart was left unlocked and unattended. During an observation, multiple residents passed by or sat near the unlocked cart, which contained various items including insulin pen needles and eye drops. The medication aide admitted to being distracted and forgetting to lock the cart while assisting with breakfast.
The facility failed to ensure medications were stored securely when a medication aide left a medication cart unlocked and unattended. During observations, residents passed by the unlocked cart, which contained various items including insulin pen needles, oral medications, and topical medications.
The facility failed to administer medications as ordered for several residents, including errors with diuretics and insulin. Specifically, a resident did not receive their prescribed Furosemide during the morning medication pass because the medication was unavailable on the cart, despite being documented as administered.
The facility failed to administer medications as ordered for several residents, including errors with a diuretic and rapid-acting insulin. Specifically, a resident did not receive Furosemide because the medication was unavailable on the cart, despite being documented as administered in the eMAR.
The facility failed to ensure medications were administered according to a licensed prescribing practitioner's orders. Specifically, a resident was being administered 100 mg of Colace twice daily when the practitioner intended for the dose to be administered only once daily.
The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner. Specifically, a resident was receiving a 100 mg dose of Colace twice daily when the practitioner intended for the medication to be administered only once daily.
The facility failed to record medications on the medication administration records (MAR) immediately following administration. During a morning medication pass, one resident was observed where the administration was not recorded immediately.
The facility failed to ensure physician notification for a resident's refusal of dental paste. Records showed the resident refused the prescribed medication daily from December 2015 through February 2016 without evidence of follow-up with the prescriber.
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NC DHSR — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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