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Strong Medicare quality ratings; public reviewers often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 33 Google reviews
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Jesse Helms Nursing Center has a strong overall Medicare rating. Public reviewers frequently mention: effective rehabilitation therapy team and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Jesse Helms Nursing Center receives highly polarized feedback, with some families praising the facility as clean and professional while others report severe neglect and unprofessional conduct. Critical concerns frequently involve slow response times for basic hygiene needs, medication errors, and a perceived lack of empathy from administrative staff. Families should weigh the positive reports of rehabilitation therapy against the repeated accounts of poor communication and inadequate patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 36 analyzed
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Key Review Excerpts
“Julian, Peter, Bradley and Andrew were all amazing therapists and if we could have brought them home with us, we would have.”
“My Dad was there...gave Jim to much medication at one time...almost killed him.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Jesse Helms Nursing Center has 9 federal deficiencies across 4 surveys, with one complaint-triggered issue regarding treatment and care quality that families reported to regulators. The facility shows recurring problems with fire safety systems (sprinkler maintenance cited twice) and has issues spanning resident communication, care planning, food safety, and staffing transparency. All deficiencies appear corrected by the provider, suggesting responsiveness to identified problems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Jesse Helms Nursing Center
nonprofit
Atrium Health
5 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 6 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
33 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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