Jesse Helms Nursing Center
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While the rehabilitation therapy team is highly regarded, the facility has a concerning pattern of reports regarding neglect and poor responsiveness to basic patient needs. Before choosing this facility, we strongly recommend conducting an unannounced visit and asking specifically about their protocols for call-button response times and medication safety oversight.
Google Reviews
Google Reviews
32 reviews on Google“Jesse Helms Nursing Center receives highly polarized feedback, with some families praising the facility as clean and professional while others report severe neglect and unprofessional conduct. Critical concerns frequently involve slow response times for basic hygiene needs, medication errors, and a perceived lack of empathy from administrative staff. Families should weigh the positive reports of rehabilitation therapy against the repeated accounts of poor communication and inadequate patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Supportive and helpful social workers
- Engaging activities for residents
Concerns
- Slow or non-existent response to call buttons for hygiene/toileting (mentioned by 5 reviewers)
- Unprofessional or dismissive administrative staff (mentioned by 6 reviewers)
- Poor communication and failure to return family inquiries (mentioned by 3 reviewers)
- Medication management and safety errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; what specific cleaning protocols are in place to keep the rooms so tidy?
- 2We noticed your social workers are very well-regarded; how do they help residents stay connected to their families and the community?
- 3How do you ensure that call buttons are answered promptly, especially when a resident needs immediate assistance with hygiene or toileting?
- 4What is the process for ensuring medication is administered accurately and safely every day?
- 5Could you tell us more about the daily activities and how the team keeps residents engaged throughout the week?
- 6How does the administration handle communication with families to ensure we are always kept in the loop regarding our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses & aids that she had were absolutely HORRIBLE!! My mother in law was a fall risk so she couldn't get up to use the bathroom without help... When "help" arrived all they did was turn off the call button and then proceeded to tell her to defecate in her depend.”
“Julian, Peter, Bradley and Andrew were all amazing therapists and if we could have brought them home with us, we would have.”
“My Dad was there...gave Jim to much medication at one time...almost killed him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jesse Helms Nursing Center has 9 federal deficiencies across 4 surveys, with one complaint-triggered issue regarding treatment and care quality that families reported to regulators. The facility shows recurring problems with fire safety systems (sprinkler maintenance cited twice) and has issues spanning resident communication, care planning, food safety, and staffing transparency. All deficiencies appear corrected by the provider, suggesting responsiveness to identified problems.
Aug 14, 2025Routine1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 9, 2024Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 15, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 10, 2021Routine1
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Ownership & Operations
Who Operates This Facility
Jesse Helms Nursing Center
nonprofit
Chain Affiliation
Atrium Health
6 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Haynes, Kenneth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit atriumhealth.org
Medicare data downloads
Original nursing home datasets
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