Brookdale Torbett
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
Brookdale Torbett is highly regarded by many families for its memory care transition support and professional nursing staff. However, because multiple reviewers have raised serious concerns regarding staffing ratios and resident safety, we strongly recommend you visit during off-hours or weekends to observe the level of care firsthand before making a decision.
Google Reviews
Google Reviews
24 reviews on Google“Brookdale Torbett receives highly polarized feedback, with many families praising the compassionate staff and effective memory care transition process, while others report severe concerns regarding staffing levels and resident safety. While some long-term families express deep satisfaction with the care provided, critical reviews highlight instances of neglect, poor hygiene, and inadequate supervision. Prospective families should conduct thorough, unscheduled visits to observe daily staffing ratios and resident care firsthand.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective memory care transition support
- Strong administrative assistance during move-in
- Engaging social environment for residents
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Poor hygiene and lack of resident supervision (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that you have a smaller community of 48 residents, how do you ensure consistent, personalized attention for each individual throughout the day and night?
- 2I noticed your team is active in responding to feedback online; how do you use that input to continuously improve the daily living experience for your residents?
- 3Could you walk me through your current protocols for room maintenance and housekeeping to ensure that residents' living spaces remain clean and comfortable?
- 4What specific steps does your staff take to ensure residents are actively supervised and engaged during the transition periods between scheduled activities?
- 5How does your nursing team coordinate with families when there is a change in a resident's health status or an urgent medical need?
- 6With your focus on memory care transitions, what does a typical social afternoon look like for residents to ensure they feel connected and supported?
Personalized based on this facility's data
Key Review Excerpts
“In our first meeting with the staff at Brookdale Torbett they took the time to evaluate our needs and situation. Nathan from their staff went to the hospital to evaluate dad and see if Torbett was a good fit.”
“My mother, now 96, has spent 8 years at Brookdale Richland when she needed assisted living, and now perhaps 10 years at Brookdale Torbett just 1/4 mile away, where they helped to move her when her dementia caused her to need to be in a more controlled memory care environment.”
“If there is one thing I would say, is keep your loved ones away from this god awful place, to many patients and not enough staff, my mother fell 3 times in a week, hit her head 2 and almost broke her hip.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 16, 2025Dispute
This document is an IDR Results letter indicating the deletion of the specified WAC citation from a previous Statement of Deficiencies dated 04/18/2025.
Feb 19, 2025Investigation
Follow-up inspection on 04/15/2025 found no deficiencies, confirming the correction of the cited WAC 388-78A-2240 violation.
Facility failed to ensure prescribed medications were available for 3 of 4 sampled residents, leading to missed doses, resident agitation, and risk of health decline. This is a recurring citation.
Feb 19, 2025Enforcement$600.00Report
This is a recurring citation previously cited on June 15, 2022, and December 15, 2023. A civil fine of $600.00 was imposed.
The licensee failed to ensure medications were available for three residents, resulting in missed doses, one resident exhibiting agitation, and increased risk for a decline in chronic health conditions.
Jan 21, 2025Investigation
A follow-up inspection on 2025-03-24 (documented in a separate cover letter) found no deficiencies.
The facility failed to implement and manage appropriate infection control practices, provide necessary supplies, and ensure staff had required training/protection during a norovirus and COVID-19 outbreak.
Dec 25, 2024Investigation
Follow-up inspection on 12/25/2024 found no deficiencies. Previous deficiencies from 11/07/2024 have been corrected.
Resident 1 was left for over three hours without sheets or clothing while bed-bound due to short staffing.
Resident 1 was left for over three hours without sheets or clothing while bed-bound due to short staffing.
Dec 23, 2024Inspection12Report
A separate follow-up letter dated 02/12/2025 confirms that the deficiencies listed in report 51622 were corrected.; Documentation details multiple medication administration errors for residents 1, 3, 4, 5, and 6, including unauthorized changes to administration times.; Additional personnel file deficiencies noted for Staff C (late TB test) and Staff D (no TB screening record).
Facility failed to monitor and take action for Resident 6's contagious skin condition (scabies).
Facility failed to ensure medication technicians were nurse-delegated for 2 residents (Residents 3 and 6), posing a risk of complications due to incorrectly performed delegated tasks.
Facility failed to ensure staff (A, B, C, and D) received facility orientation.
Facility failed to ensure fingerprint background was completed within 120 days for 1 of 2 provisionally hired staff (Staff C).
Facility failed to ensure staff were screened for tuberculosis within three days of hire for 2 of 4 staff (Staff C and D).
Facility failed to maintain signed/documented consent, quarterly reevaluations, and Negotiated Service Agreement (NSA) documentation for electronic monitoring for 4 residents.
Facility failed to investigate and document incidents (falls and altercations) for Residents 1, 2, 5, and 7.
Facility failed to ensure medications were given as prescribed and lacked a safe medication system for 5 of 7 sampled residents.
Facility failed to ensure resident access to their rooms without staff assistance and failed to provide outdoor areas protected from rain and sun.
Facility failed to ensure required two-year background check submissions for 2 of 3 staff members (E and F).
Facility failed to ensure caregivers (Staff C and E) met long-term care worker training and home care aide certification requirements.
Facility failed to ensure Staff B (who had a positive TB test) received a chest X-ray within 7 days.
Jun 13, 2024Investigation
A follow-up inspection on 2024-08-12 determined the facility now meets licensing requirements and the previously cited deficiency was corrected.
The facility failed to implement a safe medication system, resulting in a resident not receiving prescribed laxatives due to a transcription error following a physician order change.
May 23, 2024Investigation
The document also references an August 2024 follow-up letter confirming no deficiencies were found during that later inspection.
The facility failed to report an allegation of sexual abuse between two residents to the Department's Complaint Resolution Unit (CRU) or local law enforcement.
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References & Resources
Google Maps
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Google Reviews
24 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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