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Assisted Living

Guardian Angel Homes (the Cottage)

Families consistently rate this highly — reviewers highlight unique, home-like cottage layout. Schedule a visit to confirm the fit.

245 Van Giesen St, Richland, WA 9935496 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.1/5

based on 43 Google reviews

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Guardian Angel Homes (the Cottage) Assisted Living in Richland, WA — Street View
Street View

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What this means for your family

The facility's cottage-style layout and active social calendar are significant benefits for residents. However, given recent reports of management issues and inconsistent medical oversight, we strongly recommend that families ask about current staff-to-resident ratios and the process for escalating medical concerns to nursing leadership.

Google Reviews

Google Reviews

43 reviews on Google
Guardian Angel Homes (The Cottage) is generally praised for its unique, home-like layout and friendly, attentive staff who foster a welcoming environment. However, recent reviews highlight significant concerns regarding management, staff turnover, and the quality of medical oversight for residents. Families should carefully weigh the positive atmosphere against reports of inconsistent care and administrative issues.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean9.0Activities9.0Meds5.0Memory7.0Comms5.0ValueN/A

Strengths

  • Unique, home-like cottage layout
  • Friendly and welcoming staff
  • Well-maintained and clean facilities
  • Active engagement with visitors and entertainers

Concerns

  • High staff turnover and understaffing (mentioned by 2 reviewers)
  • Inadequate medical oversight and responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(3)'16(1)'18(22)'20(3)'24(3)'25(1)

Distribution · 46 analyzed

5
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How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We love the cottage-style layout of the facility; how does this unique design help residents feel more at home compared to a larger institution?
  • 2It's wonderful to see how much you value visitor engagement; what kind of entertainers or special events do the residents typically enjoy?
  • 3With a community of 96 residents, how do you ensure that medical needs are addressed quickly and that there is consistent oversight during the night?
  • 4We noticed you are active in responding to feedback; how does the management team use resident and family input to improve daily care?
  • 5How do you approach staff training and retention to ensure that the friendly, welcoming atmosphere remains consistent for the residents?
  • 6What does a typical day of social activities and engagement look like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

Unique set up perfect for dementia care! Beautiful homes!

Memory care family member · 2014★★★★★

The activities group is very dedicated to making sure all residents are getting good entertainment. The staff seems to be quite pleasant.

Visitor/Entertainer · 2019★★★★★

The attendant found my grandma when we were in a different area than usual to bring her meds and eye drops. He even noticed that her hearing aid wasn't working right and fixed it.

Memory care family member · 2020★★★★★
Source: 43 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

14total
28deficiencies
Mar 18, 2026Investigation

A follow-up inspection on 05/12/2026 (referenced in the cover letter) confirmed no deficiencies and that the facility now meets licensing requirements.

Medication servicesWAC 388-78A-2210Corrected Mar 18, 2026

The facility failed to implement effective systems for safe medication administration for 7 of 7 residents, resulting in multiple medication errors including missed doses, unauthorized administration, and failure to follow physician-ordered parameters.

Jan 26, 2026Fire
CleanReport

All violations noted during previous related inspection(s) have been corrected. Facility type listed as Residential Care with 6 units.

Jan 22, 2026Investigation

Follow-up inspection on 03/05/2026 found no deficiencies (Compliance Determination 73877).

Other requirements (Fire Marshal approval)WAC 388-78A-2040Corrected Feb 11, 2026

Facility failed fire marshal inspections: gas appliances on casters lacked restraining devices; missing documentation for annual forward flow test; missing quarterly sprinkler system inspections; technician for 10/09/2025 inspection lacked proper certifications.

Dec 18, 2025Enforcement
$300.00Report

This letter serves as notification of a $300.00 civil fine due to an uncorrected deficiency from the October 27, 2025 statement of deficiencies.

Background checks—Washington state name and date of birth background checkWAC 388-78A-2466(1)(a)

Licensee failed to ensure staff had a valid Washington state name and date of birth background check completed every two years for one staff member.

Oct 27, 2025Inspection

Includes pages 1 through 10 of a 15-page document. Page 10 is truncated during the discussion of Staff E background check deficiency.; Consultation provided for WAC 388-78A-3090 (Maintenance and housekeeping) which was corrected during the inspection.

InvestigationsWAC 388-78A-2371

Facility failed to investigate and document circumstances regarding resident-to-resident incidents and falls for Residents 2 and 6, or implement preventative measures.

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to develop systems to ensure nursing services were provided as ordered, specifically blood sugar monitoring for Resident 5 and daily wound care for Resident 6.

Background checksWAC 388-78A-2466

Facility failed to ensure required DSHS background authorization forms were submitted every two years for 2 of 3 staff members.

PetsWAC 388-78A-2620

The facility failed to maintain current immunization and examination documentation for resident pets.

Nonavailability of medicationsWAC 388-78A-2240

Facility failed to ensure prescribed medications were obtained in a timely manner for 3 of 9 residents, resulting in missed doses of propranolol, nystatin powder, and alendronate.

Staff background checks and training requirementsWAC 388-112A-0080

Staff E and F did not have current Washington state name and date of birth background checks in their personnel files. Facility failed to ensure staff completed HCA application within 14 days, 70-hour training within 120 days, and developmental disability specialty training for multiple staff members.

Aug 22, 2025Investigation

A follow-up inspection on 09/25/2025 confirmed that the deficiency was corrected.

Other requirementsWAC 388-78A-2040Corrected Sep 3, 2025

The facility failed to follow their emergency preparedness plan and notify the fire department during a fire incident, and failed to maintain documentation for a required fire watch when the fire protection system was out of service.

Jul 28, 2025Fire

Inspection conducted following a complaint regarding an unreported fire on July 23, 2025. Next inspection scheduled on or after 08/27/2025.

Required Plan ImplementationIFC 401.4 2021 / IFC 401.3.1 2021

Facility staff failed to follow the emergency preparedness plan and did not notify the fire department after a fire occurred in the generator transfer switch panel.

Systems Out of ServiceIFC 901.7 2021

Facility was unable to provide documentation of a fire watch while a required fire protection system was potentially out of service.

Apr 10, 2025Investigation

The document references multiple complaints: 170344, 170886, 171421, 171577, 170903. An additional letter indicates that as of the follow-up inspection on 06/05/2025, no deficiencies were found.

StaffWAC 388-78A-2450Corrected May 22, 2025

The facility failed to ensure agency staff had access to resident records and were properly trained and oriented, leading to an agency caregiver being unaware of a resident's fall risk and transfer status, contributing to a fall incident.

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References & Resources

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