Brookdale Richland
Limited public data on Brookdale Richland. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 36 Google reviews
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What this means for your family
While some families report positive experiences with the transition team, the recent cluster of negative reviews regarding cleanliness and communication is concerning. We strongly advise you to visit the facility unannounced to check the cleanliness of common areas and test the responsiveness of the front desk before making a commitment.
Google Reviews
Google Reviews
36 reviews on Google“Brookdale Richland presents a polarized experience for families, with some praising the compassionate staff and smooth transition processes, while others report significant failures in basic care and communication. Recurring complaints highlight issues with cleanliness, unresponsive phone lines, and inconsistent assistance with daily living tasks. Families should approach this facility with caution and conduct thorough, in-person inspections of the living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and supportive transition staff
- Compassionate nursing and care team members
- Resources available for families navigating senior care
Concerns
- Unresponsive phone lines and poor communication (mentioned by 4 reviewers)
- Inconsistent or poor cleanliness of resident apartments and common areas (mentioned by 4 reviewers)
- Understaffing leading to neglected care needs (mentioned by 4 reviewers)
- Billing and financial management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; could you walk me through the primary way we would receive updates about my loved one's daily well-being?
- 2Since maintaining a comfortable living environment is important to us, could you show me how often housekeeping services are scheduled for individual apartments and common areas?
- 3I see that you have a large community of 159 residents; how does your team ensure that each resident receives personalized attention and timely assistance throughout the day?
- 4We appreciate that you actively engage with family feedback online; what is your process for resolving concerns regarding billing or care needs once a resident has moved in?
- 5Could you share a sample activity calendar and explain how you help new residents integrate into the social life here to ensure they feel connected and supported?
- 6In the event of a medical concern or an emergency, what is the specific protocol for notifying family members and coordinating with outside healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“The Brookdale staff went out of their way to make the transition as smooth as possible. Others should not underestimate the impact this transition can have, especially for seniors.”
“My mom hates everything but the location. Staff ignores help needed calls from residents. Food is terrible, carpets in halls are filthy.”
“Bathrooms were dirty. No staff in sight as far as aides, and there didn’t seem to seem many residents out and about expect for in the lobby waiting for rides.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 13, 2026Enforcement$600.00Report
Civil fine of $600.00 imposed. This is an uncorrected deficiency previously cited on December 9, 2025.
Facility failed to maintain compliance with the Washington State Patrol Fire Protection Bureau; found in continued violation during inspections on November 6, 2025, and April 21, 2026.
Apr 21, 2026Fire
The inspection report indicates 'Disapproved' approval status. Next inspection is scheduled on or after 2026-05-21. Cleaning violation was noted as 'Corrected'.
The fusible link on the first-floor chute door needs to be replaced.
Multiple violations: excessive buildup of particulates (outside entrance); corrosion (3rd floor attic access/hot water room, kitchen walk-in cooler); missing escutcheon rings (room 340 closet, sofa lounge, kitchen exit); displaced sprinkler head (corridor by room 212); unsecured sprinkler heads (rooms 326, 320); insufficient spare sprinkler heads in cabinet (1st floor riser room); paint on bulbs (mail pickup cove, 1st floor laundry).
Nov 6, 2025Fire
Facility status: Disapproved. Inspection conducted by WSP Fire Protection Bureau.
Combustible materials stored on the stovetop/cooking appliance in Resident Rooms 119 and 118.
Facility unable to provide fire drill records for 3rd quarter 2025 day and Noc shifts.
Appliances plugged into multiplug adapter power strips in Resident Rooms 128A and 128B; exposed wires in the ceiling in room 239.
Facility failed to provide documentation of semi annual hood cleaning.
Penetrations observed in ceiling/walls: ceiling tiles where cooling system is being replaced (2nd/3rd floors), walls above cross corridor doors (2nd/3rd floors), and kitchen ceiling by trash room door.
Penetrations in 3rd floor housekeeping door by room 314 and 3rd floor attic access door by room 314; electrical stock room door; fusible link needs replacement on first-floor chute door.
Door A-8 failed to close and latch automatically.
Sprinkler system issues: excessive particulate buildup, corrosion, missing escutcheon rings, sprinkler head pushed above ceiling tile, unsecure heads, lack of spare heads, and paint on bulbs in various locations.
Emergency exit sign 311 failed to activate when tested.
Nov 6, 2025FireCleanReport
Inspection conducted for complaint #188632 regarding fire alarm system replacement. Facility provided documentation of fire watch and approval from Department of Health Construction Review Services. No IFC violations observed.
Apr 30, 2025Investigation
This document is a follow-up letter confirming the correction of deficiencies previously cited in Compliance Determinations 55631 and 52757. A follow-up inspection on 04/30/2025 found no deficiencies.
The facility was previously found to be in violation of building approval requirements by the state fire marshal; this deficiency is now corrected.
Apr 10, 2025Investigation
Follow-up inspection found no deficiencies. This letter references prior compliance determinations 55687 and 52009.
Deficiencies previously noted were corrected.
Apr 3, 2025Enforcement$600.00Report
The letter serves as formal notice of a $600.00 civil fine. The deficiency is noted as a recurring issue, previously cited on April 4, 2023, September 5, 2023, and June 19, 2024.
The licensee failed to ensure medication was administered as prescribed for one resident, which resulted in the resident not receiving medications as ordered and needing hospitalization.
Apr 3, 2025Investigation
The report notes this is a recurring deficiency previously cited on 04/04/2023, 09/05/2023, and 06/19/2024.
Facility failed to ensure medication was administered as prescribed, resulting in a resident missing doses of a diuretic and requiring hospitalization for congestive heart failure.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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