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Assisted Living

Bonaventure of the Tri-Cities

Families consistently rate this highly — reviewers highlight warm, welcoming, and attentive staff. Schedule a visit to confirm the fit.

1800 Bellerive Drive, South Richland · Richland, WA 99352123 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.3/5

based on 52 Google reviews

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What this means for your family

Bonaventure is highly regarded for its welcoming culture and dedicated marketing and maintenance staff, making it a strong choice for those prioritizing community and aesthetics. However, families should verify the current dining room accessibility and meal delivery protocols, as some residents have reported challenges with mobility and service consistency.

Google Reviews

Google Reviews

52 reviews on Google
Bonaventure of the Tri-Cities is widely praised for its welcoming atmosphere, beautiful facility, and dedicated staff members who often go above and beyond during the transition process. While many families report high satisfaction with the dining options and social activities, there are recurring concerns regarding inconsistent meal delivery, dining room accessibility for residents with mobility aids, and occasional lapses in care responsiveness for residents on the independent living side.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean9.0Activities9.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Warm, welcoming, and attentive staff
  • Beautiful, well-maintained facility
  • Strong marketing and transition support
  • Active social calendar and community engagement

Concerns

  • Inconsistent meal service and delivery (mentioned by 2 reviewers)
  • Dining room layout accessibility issues for walkers/wheelchairs (mentioned by 2 reviewers)
  • Management follow-through and responsiveness (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'19(2)'21(4)'24(4)'26(2)

Distribution · 55 analyzed

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11 reviews posted between Nov 14, 2023Nov 16, 2023 · 11 were 5-star

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the community has a very active social calendar; could you walk me through what a typical week of engagement looks like for a new resident?
  • 2With the facility being quite spacious, how do you ensure the dining room layout remains easily navigable and comfortable for residents who use walkers or wheelchairs?
  • 3We understand that dining is a major part of the resident experience; what steps are you currently taking to ensure consistent and timely meal service for everyone?
  • 4I appreciate that the leadership team engages with feedback online; what is the best way for family members to communicate directly with management to ensure concerns are addressed promptly?
  • 5In the event of a medical need or emergency, what is the protocol for notifying family members and ensuring our loved one receives immediate care?
  • 6Given the beautiful design of the facility, how do you help new residents get settled and navigate the common areas so they feel at home right away?

Personalized based on this facility's data


Key Review Excerpts

Shay’s has always made herself available each time we had a question while going above and beyond to make this transition seamless.

Family member of resident · 2025★★★★★

It is difficult for general people to get through the dining room but if you have a walker or power chair it is very difficult if not impossible.

Resident · 2024★★☆☆☆

Any time we need something changed with care it gets done quickly and efficiently.

Family member of resident · 2025★★★★
Source: 52 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

12total
19deficiencies
Apr 2, 2026Investigation

Report includes a cover letter dated 05/27/2026 indicating these specific deficiencies were corrected by that date.

Background checksWAC 388-78A-2468Corrected May 17, 2026

Facility failed to submit background check authorization forms within one day of starting work for 2 of 5 staff members.

Medication servicesWAC 388-78A-2210Corrected May 17, 2026

Facility failed to ensure a resident received medications as ordered, resulting in multiple missed doses of Lactulose for 5 days after returning from rehab.

Feb 17, 2026Fire
CleanReport

All violations noted during previous related inspection(s) have been corrected. Approval Status: Approved.

Feb 3, 2026Dispute

This document is an IDR (Informal Dispute Resolution) result letter. The only citation in the original Statement of Deficiencies (dated 2025-12-22) was deleted, resulting in the deletion of the SOD in its entirety.

WAC 388-78A-2600

Deleted

Jan 20, 2026Dispute

This document is a scheduling letter for a document-only Informal Dispute Resolution (IDR) regarding a Statement of Deficiencies dated December 22, 2025. Staci Dilg will conduct the review on January 29, 2026.

WAC 388-78A-2600
Jul 23, 2025Inspection

A separate cover letter indicates that compliance determination 64640 (Completion Date 09/10/2025) found these deficiencies corrected.

Seventy-hour long-term care worker basic trainingWAC 388-112A-0080Corrected Sep 3, 2025

Failed to ensure caregivers (Staff D and E) met long-term care worker training requirements.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Sep 3, 2025

Failure to ensure compliance with training and certification requirements for Staff D and E.

Background checksWAC 388-78A-2468Corrected Sep 3, 2025

Failed to complete WA state name and DOB background check within one day of start for 3 of 4 staff (B, C, D) and failed to complete reference check for 1 of 4 staff (B).

Home care aide certification requirementsWAC 388-112A-0105Corrected Sep 3, 2025

Failed to submit HCA certification applications within required time frames for Staff D and E.

Tuberculosis two-step skin testingWAC 388-78A-2484Corrected Sep 3, 2025

Failed to complete initial TB test within three days of hire for 3 of 3 staff (A, B, D) and failed to complete second TB test for 1 of 4 staff (D).

May 16, 2025Investigation

This document serves as a follow-up inspection letter referencing previous compliance determinations 58903 and 55536, confirming that previously cited deficiencies under WAC 388-78A-2630 were corrected.

Reporting abuse and neglectWAC 388-78A-2630Corrected May 16, 2025

The facility was found to have corrected the previous deficiency regarding the reporting of abuse and neglect.

May 15, 2025Investigation

Covers compliance determinations 53366 and 62425. A follow-up inspection on 2025-07-11 confirmed all deficiencies were corrected.; The document shows a history of medication errors for Resident 5 and failure to document investigations or preventative measures for resident falls.

Medication servicesWAC 388-78A-2210

Facility failed to ensure residents received medications as prescribed for 4 of 5 residents reviewed. Issues included missed doses due to unavailable medication, lack of physician notification, and staff lack of training on specialized medical devices like insulin pumps.

Electronic monitoring equipmentWAC 388-78A-2690

Facility failed to ensure electronic monitoring equipment requested by representatives met requirements for 3 residents (1, 6, and 7), leading to privacy risks.

InvestigationsWAC 388-78A-2371

Facility failed to conduct investigations into residents' multiple falls, including lack of documentation regarding the cause of falls or why residents were left on the floor.

InvestigationsWAC 388-78A-2371

Facility failed to investigate, determine circumstances of falls, and develop preventative measures for 2 of 3 residents (Resident 1 and 2) identified as high risk for falling.

Apr 3, 2025Enforcement
$300.00Report

This is an uncorrected deficiency previously cited on November 7, 2024. A civil fine of $300.00 was imposed.

Reporting abuse and neglectWAC 388-78A-2630 (1)(a)

The licensee failed to report an injury of unknown origin to the DSHS hotline for one resident, despite a reasonable belief that abuse or neglect occurred.

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References & Resources

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