Heritage House of Rockwall
Limited public data on Heritage House of Rockwall. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 35 Google reviews
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What this means for your family
This facility has a historically strong administrative team that excels at helping families navigate the admission process. However, recent reviews indicate a troubling trend regarding hygiene and medication reliability. You should prioritize a physical walkthrough to check for cleanliness and ask specifically about their protocols for night-shift responsiveness.
Google Reviews
Google Reviews
35 reviews on Google“Families should approach this facility with caution due to serious allegations regarding neglect, medication errors, and pest infestations. While many long-term families praise the compassionate marketing and administrative staff, recent reviews highlight significant concerns regarding food quality and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate administrative and marketing staff
- Friendly and long-tenured caregivers
- Smooth admission and Medicaid assistance process
- Engaged maintenance and facility upgrades
Concerns
- Issues with cleanliness and pest infestation (mentioned by 2 reviewers)
- Neglect regarding medication timing and call light response (mentioned by 2 reviewers)
- Inadequate nutrition and food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how compassionate your administrative and marketing teams are; how do you personally help families navigate the transition and Medicaid process?
- 2With such a small, intimate community of six residents, how do you ensure that every person's specific medication schedule and call light needs are met promptly every single time?
- 3Could you tell us a bit about the daily meal service, specifically how the menu is planned to ensure variety and high nutritional quality for the residents?
- 4What kind of routine or special activities do you have planned to keep the residents engaged and socially connected throughout the week?
- 5What are your current protocols for facility maintenance and deep cleaning to ensure the living spaces remain pristine and comfortable for everyone?
- 6In the event of a medical emergency after hours, what is the specific process for contacting physicians and ensuring the resident receives immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The admission process was simple and easy to understand and my mother has really enjoyed the environment.”
“Staff wouldn't give him his night medicine; wasn't until 4am that they finally gave to him. There are cockroaches EVERYWHERE.”
“Sadie and the entire staff was willing to give knowledge and family support even if I didn’t chose them.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Heritage House of Rockwall had its most recent comprehensive inspection on July 13, 2022, which identified two violations of state standards. There are currently no enforcement actions on record for this facility.
Jul 13, 2022Routine
Health Code (1 violations) | Life Safety Code (1 violations)
No specific description provided in report
No specific description provided in report
Ownership & Operations
Who Operates This Facility
The Heritage House of Plano, LLC
for profit
CYNTHIA BOGGS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit rockwallnursing.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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