Assisted Living

Heritage House of Rockwall

Name: Public quality & inspection record for Heritage House of Rockwall
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Heritage House of Rockwall. Call, tour, and ask to meet current residents' families — your own impression matters most.

523 Shoreview Drive, Rockwall, TX 75087|Reported capacity: 6|Licensed & active

Source: TX HHSC — view official record

Google rating

3.6/5

based on 35 Google reviews

(469) 314-1684 Directions Website

Street View

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What this means for your family

Every family's needs are unique. We encourage you to visit Heritage House of Rockwall in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

70 public Google reviews available

Families should approach this facility with caution due to serious allegations regarding neglect, medication errors, and pest infestations. While many long-term families praise the compassionate marketing and administrative staff, recent reviews highlight significant concerns regarding food quality and responsiveness to call lights.

Quality Themes

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Strengths

Compassionate administrative and marketing staff
Friendly and long-tenured caregivers
Smooth admission and Medicaid assistance process
Engaged maintenance and facility upgrades

Concerns

Issues with cleanliness and pest infestation (mentioned by 2 reviewers)
Neglect regarding medication timing and call light response (mentioned by 2 reviewers)
Inadequate nutrition and food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 70 analyzed

⚡10 reviews posted between Mar 26, 2019 – Mar 27, 2019 · average 3★

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about how compassionate your administrative and marketing teams are; how do you personally help families navigate the transition and Medicaid process?
2With such a small, intimate community of six residents, how do you ensure that every person's specific medication schedule and call light needs are met promptly every single time?
3Could you tell us a bit about the daily meal service, specifically how the menu is planned to ensure variety and high nutritional quality for the residents?
4What kind of routine or special activities do you have planned to keep the residents engaged and socially connected throughout the week?
5What are your current protocols for facility maintenance and deep cleaning to ensure the living spaces remain pristine and comfortable for everyone?
6In the event of a medical emergency after hours, what is the specific process for contacting physicians and ensuring the resident receives immediate care?

Personalized based on this facility's data

Key Review Excerpts

“The admission process was simple and easy to understand and my mother has really enjoyed the environment.”

Long-term resident's family · 2024★★★★★

“Sadie and the entire staff was willing to give knowledge and family support even if I didn’t chose them.”

Prospective resident's family · 2022★★★★★

“They agreed to letting us put a camera in his room. The staff has been very kind to him and have been very patient with us every time we call with a question.”

Long-term resident's family · 2020★★★★☆

Source: 70 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

2deficiencies

Key Findings

Heritage House of Rockwall had its most recent comprehensive inspection on July 13, 2022, which identified two violations of state standards. There are currently no enforcement actions on record for this facility.

Jul 13, 2022Routine2 deficiencies reported

View official report

Health Code (1 violations) | Life Safety Code (1 violations)

Life Safety Code

No specific description provided in report

Health Code

No specific description provided in report

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Heritage House of Plano, LLC

Organization Type

for profit

Administrator

CYNTHIA BOGGS

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(469) 314-1684

rockwallnursing.com

cindy@theheritagehouses.com

523 Shoreview Drive

Rockwall, TX 75087

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

35 reviews from families & visitors

Official Website

Visit rockwallnursing.com

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.