Brookdale Plaza Lisle Snf
Strong Medicare quality ratings; families often praise consistent, non-temporary nursing staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While the facility has historically been praised for its therapy team and consistent staffing, the most recent report of severe cleanliness issues is a major red flag. When touring, prioritize visiting the second floor and ask management specifically how they plan to address recent concerns regarding facility hygiene and staff responsiveness to family inquiries.
Google Reviews
Google Reviews
8 reviews on Google“Brookdale Plaza Lisle SNF presents a polarized experience for families, with some praising the consistency of long-term staff and quality of therapy, while others report significant concerns regarding cleanliness and staff responsiveness. Recent feedback highlights a sharp decline in environmental hygiene, while past experiences have noted issues with communication and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Consistent, non-temporary nursing staff
- Phenomenal physical therapy services
- Warm and welcoming initial interactions
Concerns
- Understaffing leading to poor patient attention (mentioned by 2 reviewers)
- Unprofessional communication from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy services; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2Since we value clear communication, what is the best way for our family to receive regular, professional updates from the nursing team regarding our loved one's care?
- 3What specific steps is the facility taking to ensure the resident rooms and common areas are kept exceptionally clean and comfortable?
- 4How does the nursing staff manage their daily responsibilities to ensure every resident receives attentive, one-on-one care throughout the day?
- 5What is the protocol for handling medical emergencies or urgent changes in health during the overnight hours?
- 6What kind of daily activities or social events do you have planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“We have the same staff (no temp employees). It's been an easy transition for all of us.”
“The second floor stinks like the lion house at Brookfield Zoo! Until very recently it was at least clean. But on this visit the smell was gagging.”
“At one point a nurse told my mother that she “asks too many questions”. Many of the residents there have no one to advocate for”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints, including serious allegations of neglect and abuse that triggered investigations, indicating ongoing safety concerns. The facility repeatedly struggles with accident prevention and safety supervision, fire safety systems, and medication management across multiple surveys. While most deficiencies show correction dates, the pattern of recurring safety issues, particularly accident hazards appearing in five separate inspections, suggests persistent operational challenges that families should carefully evaluate.
Jul 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 20, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 5, 2023Routine10
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Sep 14, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 14, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 30, 2022Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 14, 2023
$10,059
Fine
Jun 14, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Brookdale Plaza Lisle Snf
for profit
Chain Affiliation
Brookdale Senior Living
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 2 of 14 (Best)
Ownership & Management
Owners
Brookdale Living Communities INC.
Owner · Organization
La Marre, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit seniorlifestyle.com
Medicare data downloads
Original nursing home datasets
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