Alden Estates of Naperville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 125 Google reviews
Watch Alden Estates of Naperville
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in IL · Below recommended RN staffing · Above average staffing · $9,256 in fines
What this means for your family
This facility's rehabilitation and memory care units are highly regarded for their therapy teams and compassionate leadership. However, due to consistent reports of understaffing and slow response times, families should plan to be physically present or highly involved in monitoring their loved one's care, especially regarding medication and hygiene needs.
Google Reviews
Google Reviews
125 reviews on Google“Alden Estates of Naperville receives highly polarized feedback, with many families praising the rehabilitation and memory care teams while others report severe concerns regarding neglect and staffing shortages. While several reviewers highlight compassionate care and effective physical therapy, a significant number of families describe instances of unanswered call lights, medication errors, and poor communication with administration. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and dedicated memory care staff
- Clean and well-maintained facility environment
- Responsive and helpful memory care leadership
Concerns
- Unanswered call lights and slow response times (mentioned by 12 reviewers)
- Understaffing and reliance on agency personnel (mentioned by 8 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Poor communication from administration and nursing staff (mentioned by 7 reviewers)
- Hygiene issues and lack of assistance with personal care (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the effectiveness of your physical and occupational therapy programs; could you tell us more about how those are tailored to each resident?
- 2How does the nursing team ensure that call lights are answered promptly and that residents receive timely assistance with personal care?
- 3With the importance of medication accuracy, what specific protocols do you have in place to prevent delays or errors in medication management?
- 4How does the administration ensure consistent communication with families regarding changes in a resident's care or health status?
- 5What does a typical daily schedule look like for residents, and what kind of social activities are available to keep them engaged?
- 6In the event of a medical emergency after hours, what is the process for coordinating care between the on-site staff and physicians?
Personalized based on this facility's data
Key Review Excerpts
“The memory care unit staff are superb. They are pleasant, kind, and show so much compassion for the residents they care for. The staff do a nice job of answering questions, providing updates and overall care for our loved one.”
“The physical therapy really did a great job getting her strong again. I felt other people needed to hear about our good experience.”
“My husband was in this facility for a year. They have some wonderful caring people working there. They are understaffed. You really have to be an advocate for your loved one if they are here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering over half of this facility's 51 deficiencies across 14 surveys. Medication management emerges as the most persistent problem, with repeated violations for significant medication errors and pharmaceutical services appearing across multiple complaint investigations. Quality of care issues and infection control also recur frequently. While all deficiencies show correction dates, the pattern of repeated medication safety violations and high complaint volume suggests ongoing care concerns that families should investigate thoroughly during visits.
Jan 23, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 13, 2024Routine8
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 10, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 9, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Apr 10, 2024
$9,256
Ownership & Operations
Who Operates This Facility
Alden Estates of Naperville
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 12 of 27
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
The Floyd a. Schlossberg Living Trust
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Schullo, Randi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit aldenestatesofnaperville.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Pearl of Naperville, the
1.9 miNursing Home · Naperville, IL
Arista Healthcare
3.4 miNursing Home · Naperville, IL
Brookdale Plaza Lisle Snf
3.7 miNursing Home · Lisle, IL
Thrive of Lisle
3.8 miNursing Home · Lisle, IL
St Patrick's Residence
4.2 miNursing Home · Naperville, IL
Thrive of Fox Valley
5.0 miNursing Home · Aurora, IL