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Nursing HomeMedicaid

Arista Healthcare

Strong Medicare quality ratings; families often praise highly responsive administrative leadership. Still worth an in-person visit.

1136 North Mill Street, Naperville Park District · Naperville, IL 60563153 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 68 Google reviews

5
4
3
2
1
Arista Healthcare Nursing Home in Naperville, IL — Street View
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What this means for your family

Arista Healthcare's rehab team is frequently cited as a major strength for short-term recovery, but the facility suffers from persistent staffing and communication challenges. When touring, we strongly recommend observing the response time to call buttons and asking specifically about the night-shift staffing ratios to ensure your loved one's safety.

Google Reviews

Google Reviews

68 reviews on Google
Arista Healthcare receives highly polarized feedback, with many families praising the administrative team and physical therapy department for their compassionate, hands-on care. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication, and facility maintenance issues. Prospective families should carefully weigh the positive experiences of rehab patients against recurring reports of neglected call buttons and unresponsive staff.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0ActivitiesN/AMeds3.0Memory4.0Comms3.0ValueN/A

Strengths

  • Highly responsive administrative leadership
  • Effective physical and occupational therapy
  • Compassionate nursing and CNA staff
  • Strong discharge planning and care coordination

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
  • Poor communication and difficulty reaching staff/nurses (mentioned by 9 reviewers)
  • Facility maintenance, cleanliness, and odors (mentioned by 7 reviewers)
  • Inconsistent or poor quality of food (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'18(5)'20(6)'22(9)'24(7)'26(7)

Distribution · 70 analyzed

5
38
4
3
3
1
2
2
1
26

How They Respond to Reviews

18%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about your administrative leadership; how do you ensure that the communication between the nursing staff and family members stays consistent and easy to access?
  • 2With the high quality of therapy services mentioned by others, how would you tailor physical or occupational therapy to meet my loved one's specific mobility goals?
  • 3What steps are being taken to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
  • 4Could you tell us more about the dining experience, specifically regarding how much variety and nutritional quality is provided in the daily meals?
  • 5How does the nursing team manage medication schedules and ensure there are no gaps in care during shift changes?
  • 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?

Personalized based on this facility's data


Key Review Excerpts

After 1 month an a half in a hospital bedridden. I lost my ability to walk. After just 15 days with the amazing staff I am walking again short distances.

Rehab patient · 2021★★★★★

The staff has done a great job. Very responsive. She is kept clean and comfortable. Maya , her night nurse is extraordinary.

Long-term resident's family · 2023★★★★

At night she had diarrhea and was told she could only be changed once a night. Her roommate tried to get help to use the bathroom and the night staff didn’t respond so she fell trying to get to the washroom herself.

Long-term resident's family · 2025☆☆☆☆
Source: 68 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility93.5%
Worse than Avg
Here
93.5%
US
12.1%
IL
52.5%
Du page
52.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
19.4%
IL
21.1%
Du page
19.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
19.5%
IL
18.3%
Du page
16.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
15.4%
IL
21.8%
Du page
25.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
14.4%
IL
14.2%
Du page
10.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.3%
IL
15.9%
Du page
13.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.3%
Better than Avg
Here
82.3%
US
79.7%
IL
63.1%
Du page
73.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.2%
Better than Avg
Here
82.2%
US
81.8%
IL
69.0%
Du page
75.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Mixed vs Avgs
Here
1.9%
US
1.6%
IL
2.4%
Du page
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.0)
1 complaint-triggered

Arista Healthcare has recurring fire safety and building deficiencies spanning multiple surveys, with persistent issues in smoke control systems, emergency exits, and electrical safety that reappear across inspections. The facility also shows ongoing problems with resident care quality and medication management. One family filed a complaint regarding infection control in early 2025, and while all deficiencies have correction dates, the pattern of repeated fire safety violations suggests systemic maintenance challenges.

Feb 20, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 17, 2025Routine
13
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 21, 2024Routine
17
0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Feb 10, 2023Routine
15
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0907Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure medical gas and vacuum systems have documented maintenance programs.

0908Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arista Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Saba Healthcare

Chain Size

11 facilities nationwide

Chain avg rating: 1.4/5 · Rank 1 of 11 (Best)

Ownership & Management

Owners

Blonder, Moshe

Owner

33%

Singer, Aharon

Owner

33%

Key personnel

Daly, MaureenW-2 Managing EmployeePalao, CynthiaW-2 Managing EmployeeBlonder, MosheOfficer / DirectorSinger, AharonOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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