A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 189 Google reviews

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Pearl of Naperville, the has a middle-range Medicare overall rating. Strengths include modern, well-maintained facility renovations. Some reviewers note concerns about slow or non-existent response to call lights (mentioned by 12 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Pearl of Naperville presents a polarized experience for families, with recent reviews highlighting significant facility renovations and a dedicated therapy team. However, recurring reports of severe neglect, including hygiene issues and slow response times to call lights, suggest inconsistent care quality that families must monitor closely.
Quality Themes
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Distribution · 159 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is very good; I was there while they discussed therapy with my sister and was impressed with how through they were.”
“My mom was here for 15 days after her open heart surgery. They did their best to care for her needs. If you have reasonable expectations and patience, the organization is very good.”
“The staff were discussing patients in hallways and revealing confidential information as well as bragging about psychical altercations with the residents.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families frequently filing complaints that trigger federal inspections, resulting in 21 complaint-driven deficiencies including a serious abuse protection violation. The most recurring issues involve medication management errors, inadequate daily care assistance, and fire safety system failures. While all deficiencies show correction dates, the persistent complaints about basic care and recent medication error problems suggest ongoing quality concerns that warrant careful family evaluation before placement.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pearl of Naperville, the
for profit
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 7 of 13
Owners
Kushner Family Idf LLC
Owner · Organization
Reg 2018 Irrevocable Trust U/a/d 1/1/18
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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189 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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