Pearl of Naperville, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 186 Google reviews
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What this means for your family
While the facility has undergone significant aesthetic renovations and maintains a strong therapy team, the recurring reports of neglect during off-hours are a serious concern. If you choose this facility, it is essential to be a highly active advocate for your loved one, particularly by visiting during evenings and weekends to ensure their basic hygiene and care needs are being met.
Google Reviews
Google Reviews
186 reviews on Google“The Pearl of Naperville presents a polarized experience for families, with recent reviews highlighting significant facility renovations and a dedicated therapy team. However, recurring reports of severe neglect, including hygiene issues and slow response times to call lights, suggest inconsistent care quality that families must monitor closely.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-maintained facility renovations
- Highly regarded therapy and rehabilitation team
- Welcoming and professional front-desk staff
- Proactive management in specific departments
Concerns
- Slow or non-existent response to call lights (mentioned by 12 reviewers)
- Poor hygiene and infrequent bathing of residents (mentioned by 9 reviewers)
- Understaffing, particularly on nights and weekends (mentioned by 8 reviewers)
- Lack of communication and unresponsive administration (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 156 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent facility renovations, what new amenities or spaces are currently available for residents to enjoy during their daily activities?
- 2I noticed the therapy and rehabilitation team is highly regarded; how do you ensure that level of care remains consistent throughout the weekend?
- 3What is your current protocol for ensuring timely responses to call lights, especially during evening and overnight shifts?
- 4Can you walk me through your process for maintaining resident hygiene and the frequency of scheduled bathing?
- 5How does your administration team keep families updated on changes in care or medication management, and what is the best way for us to reach you with concerns?
- 6With the current staffing levels, how do you ensure that residents receive personalized attention and support during peak hours?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is very good; I was there while they discussed therapy with my sister and was impressed with how through they were.”
“My mom was here for 15 days after her open heart surgery. They did their best to care for her needs. If you have reasonable expectations and patience, the organization is very good.”
“The staff were discussing patients in hallways and revealing confidential information as well as bragging about psychical altercations with the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families frequently filing complaints that trigger federal inspections, resulting in 21 complaint-driven deficiencies including a serious abuse protection violation. The most recurring issues involve medication management errors, inadequate daily care assistance, and fire safety system failures. While all deficiencies show correction dates, the persistent complaints about basic care and recent medication error problems suggest ongoing quality concerns that warrant careful family evaluation before placement.
Feb 5, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Apr 22, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 5, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 6, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Feb 2, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 2, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Pearl of Naperville, the
for profit
Chain Affiliation
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 7 of 13
Ownership & Management
Owners
Kushner Family Idf LLC
Owner · Organization
Reg 2018 Irrevocable Trust U/a/d 1/1/18
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
186 reviews from families & visitors
Official Website
Visit pearlnaperville.com
Medicare data downloads
Original nursing home datasets
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