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Nursing HomeMedicaid Top Rated

Beacon Hill

Strong Medicare quality ratings; families often praise active social life and diverse activities. Still worth an in-person visit.

2400 South Finley Road, Lombard, IL 6014845 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 54 Google reviews

5
4
3
2
1
Beacon Hill Nursing Home in Lombard, IL — Street View
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What this means for your family

Beacon Hill is an excellent choice for independent living, offering a vibrant social life and high-quality amenities. However, families seeking short-term rehab should exercise extreme caution; multiple reviewers have reported critical issues with staffing levels, slow response times, and poor communication during medical recovery. We recommend touring the specific rehab unit and asking for their current nurse-to-patient ratio.

Google Reviews

Google Reviews

54 reviews on Google
Beacon Hill is a large retirement community that receives high praise from long-term independent living residents for its vibrant social calendar, friendly atmosphere, and well-maintained apartments. However, families of short-term rehab patients report significant concerns regarding inconsistent nursing care, slow response times, and poor communication from management during medical crises.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean7.0Activities10.0Meds4.0MemoryN/AComms3.0Value7.0

Strengths

  • Active social life and diverse activities
  • Well-maintained, comfortable living environment
  • Friendly and welcoming staff in independent living
  • Strong physical therapy program

Concerns

  • Slow response times to call lights and requests for help (mentioned by 2 reviewers)
  • Inconsistent or poor communication from management (mentioned by 3 reviewers)
  • Understaffing leading to lapses in care (mentioned by 2 reviewers)
  • Poor discharge planning and lack of coordination (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'10(1)'17(1)'20(3)'22(2)'24(13)'26(12)

Distribution · 58 analyzed

5
41
4
3
3
0
2
1
1
13

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that same level of responsiveness to keep families updated on their loved one's daily care and health changes?
  • 2With a smaller capacity of 45 residents, how does your team ensure that call lights and requests for assistance are addressed promptly throughout the day and night?
  • 3I see your physical therapy program is highly regarded; how do you coordinate that care with nursing staff to ensure a smooth transition for residents recovering from an injury or illness?
  • 4Given the recent focus on improving medication management, could you walk me through the safety protocols you have in place to ensure residents receive the right medications at the right time?
  • 5Your facility is known for having a very active social calendar; what are some of the most popular activities that help residents build friendships and stay engaged here?
  • 6When a resident needs to transition to a different level of care or is ready for discharge, how does your management team coordinate that process to ensure families feel supported and informed?

Personalized based on this facility's data


Key Review Excerpts

My 99 year old Mom has been living in an apartment at Beacon Hill for well over a decade. The community here is terrific! Welcoming and friendly. Tasty food and activities galore.

Long-term resident's family · 2025★★★★★

My nurses Aurora, Patricia, Ethel, and Steve were very professional and able to answer any questions that I had. My medications were always on time and delivered with a smile and with a friendly demeanor.

Rehab patient · 2024★★★★★

They take an hour or more to respond to requests for help. There is no set schedule for eating (food is terrible) or getting your medications. Management avoids you.

Friend of resident · 2025☆☆☆☆
Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.09hrs
OK
Registered nurses for medical care
Total Nursing
4.92hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 11 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
IL
52.5%
Du page
55.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility77.3%
Worse than Avg
Here
77.3%
US
93.4%
IL
90.0%
Du page
91.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.4%
Worse than Avg
Here
29.4%
US
19.4%
IL
21.1%
Du page
19.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
4.9%
IL
5.0%
Du page
4.8%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
3.2%
IL
3.1%
Du page
2.6%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IL
1.6%
Du page
1.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.7%
Worse than Avg
Here
57.7%
US
79.7%
IL
63.1%
Du page
74.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.3%
Mixed vs Avgs
Here
73.3%
US
81.8%
IL
69.0%
Du page
75.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
IL
2.4%
Du page
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Well below state avg (12.0)
8 complaint-triggered
$30,186 in fines

Families have filed complaints leading to safety violations, with recurring issues in accident prevention appearing across multiple surveys since 2023. The facility has persistent problems with medication management, infection control, and fire safety systems, though all deficiencies show correction dates. Emergency preparedness and building safety compliance have been ongoing concerns, suggesting potential systemic challenges in maintaining consistent safety standards.

Jul 14, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 3, 2025Routine
16
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0133Potential for harm · PatternCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 26, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 2, 2025Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 4, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jun 12, 2024Routine
26
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0022Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0133Potential for harm · PatternCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Federal Penalties

Fine

Apr 2, 2025

$11,190

Fine

Jun 12, 2024

$18,996

Ownership & Operations

Who Operates This Facility

Owner / Operator

Beacon Hill

Organization Type

nonprofit

Chain Affiliation

Chain Name

Lifespace Communities

Chain Size

16 facilities nationwide

Chain avg rating: 4.0/5 · Rank 12 of 16 (Worst)

Ownership & Management

Owners

Lifespace Communities INC

Owner · Organization

100%

Key personnel

Rosado, AlbertW-2 Managing EmployeeBlackford, GaryOfficer / DirectorCollier, ScottOfficer / DirectorDarkey-Hrinya, JoyceOfficer / DirectorDelvaux, SusanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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