Beacon Hill
Strong Medicare quality ratings; families often praise active social life and diverse activities. Still worth an in-person visit.
based on 54 Google reviews

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What this means for your family
Beacon Hill is an excellent choice for independent living, offering a vibrant social life and high-quality amenities. However, families seeking short-term rehab should exercise extreme caution; multiple reviewers have reported critical issues with staffing levels, slow response times, and poor communication during medical recovery. We recommend touring the specific rehab unit and asking for their current nurse-to-patient ratio.
Google Reviews
Google Reviews
54 reviews on Google“Beacon Hill is a large retirement community that receives high praise from long-term independent living residents for its vibrant social calendar, friendly atmosphere, and well-maintained apartments. However, families of short-term rehab patients report significant concerns regarding inconsistent nursing care, slow response times, and poor communication from management during medical crises.”
Quality Themes
Tap a score for detailsStrengths
- Active social life and diverse activities
- Well-maintained, comfortable living environment
- Friendly and welcoming staff in independent living
- Strong physical therapy program
Concerns
- Slow response times to call lights and requests for help (mentioned by 2 reviewers)
- Inconsistent or poor communication from management (mentioned by 3 reviewers)
- Understaffing leading to lapses in care (mentioned by 2 reviewers)
- Poor discharge planning and lack of coordination (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that same level of responsiveness to keep families updated on their loved one's daily care and health changes?
- 2With a smaller capacity of 45 residents, how does your team ensure that call lights and requests for assistance are addressed promptly throughout the day and night?
- 3I see your physical therapy program is highly regarded; how do you coordinate that care with nursing staff to ensure a smooth transition for residents recovering from an injury or illness?
- 4Given the recent focus on improving medication management, could you walk me through the safety protocols you have in place to ensure residents receive the right medications at the right time?
- 5Your facility is known for having a very active social calendar; what are some of the most popular activities that help residents build friendships and stay engaged here?
- 6When a resident needs to transition to a different level of care or is ready for discharge, how does your management team coordinate that process to ensure families feel supported and informed?
Personalized based on this facility's data
Key Review Excerpts
“My 99 year old Mom has been living in an apartment at Beacon Hill for well over a decade. The community here is terrific! Welcoming and friendly. Tasty food and activities galore.”
“My nurses Aurora, Patricia, Ethel, and Steve were very professional and able to answer any questions that I had. My medications were always on time and delivered with a smile and with a friendly demeanor.”
“They take an hour or more to respond to requests for help. There is no set schedule for eating (food is terrible) or getting your medications. Management avoids you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 11 measures
7
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents who fell and were seriously hurt
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to safety violations, with recurring issues in accident prevention appearing across multiple surveys since 2023. The facility has persistent problems with medication management, infection control, and fire safety systems, though all deficiencies show correction dates. Emergency preparedness and building safety compliance have been ongoing concerns, suggesting potential systemic challenges in maintaining consistent safety standards.
Jul 14, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 3, 2025Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 26, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 2, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 4, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 12, 2024Routine26
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Apr 2, 2025
$11,190
Fine
Jun 12, 2024
$18,996
Ownership & Operations
Who Operates This Facility
Beacon Hill
nonprofit
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 12 of 16 (Worst)
Ownership & Management
Owners
Lifespace Communities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit beaconhilllombard.com
Medicare data downloads
Original nursing home datasets
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