Tri-Cities Residential Services
Families consistently rate this highly — reviewers highlight supportive environment for individuals with disabilities. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
While some families report a very positive experience, the serious allegations regarding financial mismanagement and staff accountability are concerning. We strongly recommend requesting a meeting with management to discuss their oversight procedures and asking for references from other families before committing to their services.
Google Reviews
Google Reviews
28 reviews on Google“Tri-Cities Residential Services receives high praise from some families and employees for their mission in supporting individuals with disabilities. However, there are serious, specific allegations regarding financial mismanagement, poor staff oversight, and safety concerns that potential families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Supportive environment for individuals with disabilities
- Dedicated and caring frontline staff
- Positive workplace culture for some employees
Concerns
- Allegations of financial mismanagement and failure to pay providers/residents (mentioned by 2 reviewers)
- Poor oversight of staff attendance and accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the dedication of your frontline staff; how do you foster that caring culture among the team here?
- 2How do you ensure consistent communication between the facility and family members regarding daily updates or changes in care?
- 3What is your process for managing staff schedules and ensuring there is always reliable coverage for the residents?
- 4Can you tell us about the different daily activities or social programs available to help residents stay engaged with the community?
- 5In the event of a medical emergency or a sudden change in a resident's health, what are your protocols for immediate care and family notification?
- 6How do you handle the billing and administrative side of care to ensure everything remains transparent and predictable for families?
Personalized based on this facility's data
Key Review Excerpts
“Awesome place. Our son is there and very happy with his managers and staff.”
“My experience with my family member , is that he gets treated like a paycheck and if you want my honest opinion I think they need to be investigated by DDD services because I’m pretty sure that people are clocking in and not showing up at the clients homes.”
“Great organization. Awesome employees who do great work.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Sep 4, 2025Investigation
Investigation report concerns the death of a client. Deficiencies previously cited were confirmed as corrected during a follow-up inspection on 10/23/2025.
Provider failed to ensure a safe environment with adequate temperature regulation, as the central air conditioning was broken and the substitute portable unit failed during extreme heat.
Provider failed to implement policies and procedures for emergent medical treatment, resulting in a delay of emergency assistance for a client.
Mar 19, 2025Investigation
The investigation involved allegations of client neglect. The client, who required line-of-sight supervision and full assistance for ambulation due to depth perception issues, suffered multiple injuries and was later hospitalized with a subdural hematoma; the client subsequently passed away. The autopsy identified multiple blunt force trauma injuries of varying ages.
The provider failed to ensure a safe environment for a client with balance and vision deficits; specifically, the provider exposed a metal bed frame by removing a mattress for cleaning, placing the client at risk for injury.
Jul 29, 2024DisputeCleanReport
This document is a notification of the results of an Informal Dispute Resolution (IDR) regarding a Statement of Deficiencies (SOD) dated May 20, 2024. The DSHS decided not to make any changes to the original SOD.
Jun 7, 2024Other
This is an Informal Dispute Resolution (IDR) scheduling letter regarding a Statement of Deficiencies dated May 20, 2024.
May 20, 2024Investigation
The investigation was triggered by an unanticipated death. Subsequent follow-up on 03/10/2025 indicated these specific deficiencies were corrected.
Provider failed to implement policies regarding accessing medical resources, resulting in a delay in medical care that contributed to the client's death.
Provider failed to document risks, benefits, and health concerns when the client refused a medical evaluation.
Feb 8, 2024Investigation
The complaint numbers associated with this investigation are 112529 and 111679.
Provider failed to protect a non-verbal client from verbal threats and harsh behavior by a staff member.
Provider failed to report an allegation of abuse to the Department, precluding immediate knowledge of potential harm.
Nov 27, 2023Investigation
The document references multiple complaint numbers (75824, 75680, 81928). The cover letter (first page) indicates that compliance determination 22005 was corrected as of 2024-04-10.
Provider failed to update the Individual Instruction and Support Plan (IISP) to reflect the client's current needs despite a change in fall risk and supervision requirements.
Apr 21, 2023Inspection
A follow-up inspection letter dated 12/18/2023 indicates these cited deficiencies were corrected.
Provider installed visual and light-blocking material on client's bedroom window without legal representative's consent.
Staff assisted client with a wheelchair equipped with a seatbelt without having written instructions for its safe and proper use.
Provider failed to implement the IISP for a client regarding a special diet (no Vitamin K due to anticoagulant medication); no dietary guidelines were available to staff.
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References & Resources
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Google Reviews
28 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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