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Public Google reviewers rate this highly and often mention supportive environment for individuals with disabilities. Schedule a visit to confirm the fit.
based on 27 Google reviews
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Public Google reviewers rate Tri-Cities Residential Services highly. Reviewers highlight: supportive environment for individuals with disabilities, dedicated and caring frontline staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Tri-Cities Residential Services receives high praise from some families and employees for their mission in supporting individuals with disabilities. However, there are serious, specific allegations regarding financial mismanagement, poor staff oversight, and safety concerns that potential families should investigate thoroughly.
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Key Review Excerpts
“Awesome place. Our son is there and very happy with his managers and staff.”
“My experience with my family member , is that he gets treated like a paycheck and if you want my honest opinion I think they need to be investigated by DDD services because I’m pretty sure that people are clocking in and not showing up at the clients homes.”
“Great organization. Awesome employees who do great work.”
Source: WA Dept. of Social & Health Services
Investigation report concerns the death of a client. Deficiencies previously cited were confirmed as corrected during a follow-up inspection on 10/23/2025.
Provider failed to implement policies and procedures for emergent medical treatment, resulting in a delay of emergency assistance for a client.
Provider failed to ensure a safe environment with adequate temperature regulation, as the central air conditioning was broken and the substitute portable unit failed during extreme heat.
The investigation involved allegations of client neglect. The client, who required line-of-sight supervision and full assistance for ambulation due to depth perception issues, suffered multiple injuries and was later hospitalized with a subdural hematoma; the client subsequently passed away. The autopsy identified multiple blunt force trauma injuries of varying ages.
The provider failed to ensure a safe environment for a client with balance and vision deficits; specifically, the provider exposed a metal bed frame by removing a mattress for cleaning, placing the client at risk for injury.
This document is a notification of the results of an Informal Dispute Resolution (IDR) regarding a Statement of Deficiencies (SOD) dated May 20, 2024. The DSHS decided not to make any changes to the original SOD.
This is an Informal Dispute Resolution (IDR) scheduling letter regarding a Statement of Deficiencies dated May 20, 2024.
The investigation was triggered by an unanticipated death. Subsequent follow-up on 03/10/2025 indicated these specific deficiencies were corrected.
Provider failed to document risks, benefits, and health concerns when the client refused a medical evaluation.
Provider failed to implement policies regarding accessing medical resources, resulting in a delay in medical care that contributed to the client's death.
The complaint numbers associated with this investigation are 112529 and 111679.
Provider failed to report an allegation of abuse to the Department, precluding immediate knowledge of potential harm.
Provider failed to protect a non-verbal client from verbal threats and harsh behavior by a staff member.
The document references multiple complaint numbers (75824, 75680, 81928). The cover letter (first page) indicates that compliance determination 22005 was corrected as of 2024-04-10.
Provider failed to update the Individual Instruction and Support Plan (IISP) to reflect the client's current needs despite a change in fall risk and supervision requirements.
A follow-up inspection letter dated 12/18/2023 indicates these cited deficiencies were corrected.
Provider installed visual and light-blocking material on client's bedroom window without legal representative's consent.
Provider failed to implement the IISP for a client regarding a special diet (no Vitamin K due to anticoagulant medication); no dietary guidelines were available to staff.
Staff assisted client with a wheelchair equipped with a seatbelt without having written instructions for its safe and proper use.
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WA DSHS — View Official Record
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