Bridge Crest Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (22 vs median 14)
- High staff turnover (58%)
Bottom 25% in WA · Below recommended RN staffing · Below chain average · $197,832 in fines
What this means for your family
This facility offers a highly effective therapy program that has helped many residents regain independence. However, given the serious reports of neglect and slow response times, we strongly advise families to conduct unannounced visits during weekends or evenings to observe staffing levels and care quality firsthand.
Google Reviews
Google Reviews
44 reviews on Google“Bridge Crest Post Acute receives polarized feedback, with many residents praising the therapy department and specific staff members for their supportive and caring nature. However, several families and former patients report serious concerns regarding neglect, understaffing, and poor communication, particularly during off-hours. While some find the facility a blessing for recovery, others describe significant lapses in basic medical care and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Engaging and supportive activities department
- Friendly and empathetic frontline staff
- Clean and well-maintained facility environment
Concerns
- Significant understaffing leading to slow response times (mentioned by 4 reviewers)
- Neglect of basic hygiene and medical needs (mentioned by 3 reviewers)
- Inconsistent adherence to special dietary requirements (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you coordinate those sessions with the daily nursing care schedule?
- 2With 89 residents in the facility, what is the current process for ensuring call lights are answered promptly during shift changes?
- 3I understand that maintaining specific dietary requirements is crucial; could you walk me through how the kitchen team tracks and verifies individual meal plans for residents?
- 4Given the importance of consistent medication management, what oversight measures are in place to ensure accuracy and timely administration?
- 5I see your activities department is highly regarded; what are some of the most popular social programs that help residents feel connected to the community?
- 6How does your team ensure that daily hygiene and personal care needs are met consistently, especially during peak hours?
Personalized based on this facility's data
Key Review Excerpts
“Bridge Crest has an excellent Physical/Occupational Therapy department. They meet you where you are at and help grow your skills.”
“My cousin was left on the floor for hours waiting for assistance to get back into bed. Nursing staff routinely walked by and ignored her.”
“The facility over medicated her with muscle relaxers for a behaviour restraint since she would yell out for family! Yes she had pain but didn’t need all the medication they gave her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bridge Crest Post Acute has concerning patterns across 95 deficiencies spanning multiple surveys, with families filing 12 complaints. Recurring issues include pressure ulcer care (appearing in three separate complaints), medication management problems, and persistent fire safety violations. While all deficiencies show correction dates, the repeated nature of core care issues like wound care and pharmacy services, plus the volume of family-initiated complaints, suggests ongoing quality concerns that warrant careful evaluation during any visit.
Dec 12, 2025Routine25
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 4, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Aug 25, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 4, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Oct 27, 2025
$23,100
Fine
Apr 24, 2025
$107,738
Fine
Feb 27, 2025
$54,649
Fine
Nov 14, 2023
$28,002
Fine
Oct 2, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Bridge Crest Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 161 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit bridgecrestpa.com
Medicare data downloads
Original nursing home datasets
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