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Nursing HomeMedicaid Investigative

Bridge Crest Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5220 Northeast Hazel Dell Avenue, Hazel Dell South · Vancouver, WA 9866389 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 44 Google reviews

5
4
3
2
1
Bridge Crest Post Acute Nursing Home in Vancouver, WA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (22 vs median 14)
  • High staff turnover (58%)

Bottom 25% in WA · Below recommended RN staffing · Below chain average · $197,832 in fines

Source: Medicare data

What this means for your family

This facility offers a highly effective therapy program that has helped many residents regain independence. However, given the serious reports of neglect and slow response times, we strongly advise families to conduct unannounced visits during weekends or evenings to observe staffing levels and care quality firsthand.

Google Reviews

Google Reviews

44 reviews on Google
Bridge Crest Post Acute receives polarized feedback, with many residents praising the therapy department and specific staff members for their supportive and caring nature. However, several families and former patients report serious concerns regarding neglect, understaffing, and poor communication, particularly during off-hours. While some find the facility a blessing for recovery, others describe significant lapses in basic medical care and hygiene.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean7.0Activities9.0Meds3.0MemoryN/AComms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Engaging and supportive activities department
  • Friendly and empathetic frontline staff
  • Clean and well-maintained facility environment

Concerns

  • Significant understaffing leading to slow response times (mentioned by 4 reviewers)
  • Neglect of basic hygiene and medical needs (mentioned by 3 reviewers)
  • Inconsistent adherence to special dietary requirements (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02024(2)3.02025(6)4.32026(42)

Distribution · 50 analyzed

5
36
4
3
3
0
2
0
1
11

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you coordinate those sessions with the daily nursing care schedule?
  • 2With 89 residents in the facility, what is the current process for ensuring call lights are answered promptly during shift changes?
  • 3I understand that maintaining specific dietary requirements is crucial; could you walk me through how the kitchen team tracks and verifies individual meal plans for residents?
  • 4Given the importance of consistent medication management, what oversight measures are in place to ensure accuracy and timely administration?
  • 5I see your activities department is highly regarded; what are some of the most popular social programs that help residents feel connected to the community?
  • 6How does your team ensure that daily hygiene and personal care needs are met consistently, especially during peak hours?

Personalized based on this facility's data


Key Review Excerpts

Bridge Crest has an excellent Physical/Occupational Therapy department. They meet you where you are at and help grow your skills.

Rehab patient · 2026★★★★★

My cousin was left on the floor for hours waiting for assistance to get back into bed. Nursing staff routinely walked by and ignored her.

Long-term resident's family · 2026☆☆☆☆

The facility over medicated her with muscle relaxers for a behaviour restraint since she would yell out for family! Yes she had pain but didn’t need all the medication they gave her.

Long-term resident's family · 2025☆☆☆☆
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
100%
Registered nurses for medical care
Total Nursing
4.17hrs
OK
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.5%
WA
12.2%
Clark
24.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
15.3%
WA
18.8%
Clark
11.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
14.4%
WA
15.0%
Clark
10.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.4%
WA
23.0%
Clark
17.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
12.1%
WA
17.1%
Clark
17.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Mixed vs Avgs
Here
94.6%
US
93.4%
WA
95.9%
Clark
91.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility63.0%
Worse than Avg
Here
63.0%
US
81.8%
WA
87.9%
Clark
80.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.4%
Worse than Avg
Here
63.4%
US
79.7%
WA
82.0%
Clark
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
WA
1.3%
Clark
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
5penalties
Above state avg (17.1)
11 complaint-triggered
$197,832 in fines

Bridge Crest Post Acute has concerning patterns across 95 deficiencies spanning multiple surveys, with families filing 12 complaints. Recurring issues include pressure ulcer care (appearing in three separate complaints), medication management problems, and persistent fire safety violations. While all deficiencies show correction dates, the repeated nature of core care issues like wound care and pharmacy services, plus the volume of family-initiated complaints, suggests ongoing quality concerns that warrant careful evaluation during any visit.

Dec 12, 2025Routine
25
0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Oct 27, 2025Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Sep 4, 2025Complaint
2
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0729Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.

Aug 25, 2025Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Aug 4, 2025Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 24, 2025Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Oct 27, 2025

$23,100

Fine

Apr 24, 2025

$107,738

Fine

Feb 27, 2025

$54,649

Fine

Nov 14, 2023

$28,002

Fine

Oct 2, 2023

$7,443

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bridge Crest Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 161 of 260

Ownership & Management

Key personnel

Truist Bank5% or Greater Security InterestMitchell, JohnManaging Control - Governing BodyMurray, JasonOfficer / DirectorApt, FrederickOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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