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Assisted Living

Hazel Dell Assisted Living

Limited public data on Hazel Dell Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

7514 Ne 13th Ave, Hazel Dell South · Vancouver, WA 9866575 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.9/5

based on 17 Google reviews

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What this means for your family

The facility is highly regarded for its compassionate staff and clean environment, making it a strong contender for daily care. However, families should request a written copy of all move-out and hospitalization policies, as some reviewers have experienced confusion regarding administrative procedures.

Google Reviews

Google Reviews

17 reviews on Google
Hazel Dell Assisted Living receives consistent praise for its compassionate, friendly staff and supportive environment for residents. While some families highlight excellent care and smooth transitions, others have raised concerns regarding high staff turnover, inconsistent communication about facility policies, and the quality of food service. Overall, it is viewed as a caring community, though potential residents should clarify administrative policies and expectations before moving in.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0Activities8.0Meds8.0MemoryN/AComms4.0Value8.0

Strengths

  • Compassionate and attentive staff
  • Person-centered care approach
  • Clean and well-maintained facility
  • Strong activity coordination

Concerns

  • High staff turnover (mentioned by 2 reviewers)
  • Inconsistent or unclear facility policies (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02019(3)4.32020(3)5.02022(2)1.02023(1)4.52024(6)5.02025(4)5.02026(1)

Distribution · 20 analyzed

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How They Respond to Reviews

71%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
  • 2With the activity program being a highlight here, what are some of the most popular social events residents are participating in this month?
  • 3To ensure consistent care for my loved one, how do you maintain continuity and communication when there are changes in your caregiving team?
  • 4Could you walk me through how your team ensures that facility policies are clearly communicated to families so we always know what to expect?
  • 5How does your staff balance providing person-centered care with the daily medical needs of your 75 residents?
  • 6In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local healthcare providers?

Personalized based on this facility's data


Key Review Excerpts

The staff has been wonderful in the transition as my mom moved in. They helped us to get her settled in her room and quickly started to manage her medications.

New resident's family · 2025★★★★★

My dad who lived there for over a year was always treated with respect and concern for his needs. They have also gave me wise advice when his life was ending gradually.

Long-term resident's family · 2022★★★★★

No policies are clearly stated or available. My mom had to be hospitalized on Christmas and since it was over 20 days, she got evicted.

Resident's family · 2023☆☆☆☆
Source: 17 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

3total
17deficiencies
Oct 22, 2025Fire

The inspection report dated 10/22/2025 indicates that all violations noted during previous related inspection(s) have been corrected and the facility has an 'Approved' status.

Ceiling ClearanceIFC 315.3.1 2018

Failed to maintain 18 inches of clearance in maintenance area.

Inspection and MaintenanceIFC 705.2 2018

Failed to provide annual fire door inspection report; room 9 door not self-closing; room 15 items on door; holes found in door 213.

Carbon Monoxide DetectionIFC 0915.1 2015, 2018 WAC 51-54A

Failed to provide monthly carbon monoxide detector testing.

MaintenanceIFC 1203.4 2018

Failed to provide generator inspection reports (annual, monthly, weekly).

Working Space and ClearanceIFC 604.3 2018

Failed to maintain minimum clearance around electrical panels near room 202.

Owner's ResponsibilityIFC 701.6 2018 WAC 51-54A

Failed to provide annual fire resistance rated construction inspection; multiple ceiling hatches in rated areas are not rated.

Testing and MaintenanceIFC 903.5 2009, 2012, 2015, 2018

Failed to provide reports for: annual fire sprinkler, 5-year internal, 5-year fdc hydro, quarterly sprinkler, annual fire alarm, and sensitivity testing.

Extinguishing System ServiceIFC 904.12.5.2 2018

Failed to provide semi-annual hood system inspection report; pull station obstructed.

Activation TestIFC 1031.10.1 2018

Failed to provide testing and documentation of emergency lighting.

Power TestIFC 1031.10.2 2018

Failed to provide testing and documentation of emergency lighting.

Duct and Air Transfer OpeningsIFC 706.1 2018

Failed to provide 4 year fire damper inspection report.

Means of Egress ContinuityIFC 1003.6 2015, 2018

Egress interrupted adjacent to kitchen entrance from dining area.

Oct 7, 2025Inspection

A follow-up inspection on 2025-11-26 (referenced in the cover letter) indicated that these deficiencies were corrected.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Nov 14, 2025

Facility failed to document specific resident needs (home health services, urinary incontinence, and ambulation/medical devices) in the Negotiated Service Agreements (NSA) for residents 5 and 6.

Background checksWAC 388-78A-2466Corrected Nov 14, 2025

Staff D background check expired 9 months prior to the inspection and was not renewed until after the inspection was initiated.

Fire

The inspection report dated 2026-04-02 indicates that all violations noted during previous related inspections have been corrected, but the 2026-03-12 report shows new/outstanding deficiencies. The 2025-11-21 report also contained multiple deficiencies including door latch failures and expired batteries.

Owner's Responsibility (Fire resistance rated construction inventory)IFC 701.6 2021

Facility failed to provide inventory of fire resistance rated construction.

Sprinkler System SupervisionIFC 903.4 2021

Control valve shall be supervised.

Emergency and standby power systems maintenanceIFC 1203.4 2021

Generator report states governor does not function properly.

Contact

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References & Resources

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