Clearwater Springs Assisted Living
Families consistently rate this highly — reviewers highlight warm, welcoming staff and management. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
While many families enjoy the active social environment and friendly staff, there are recurring, serious reports of administrative failures regarding deposits and distressing lapses in basic resident care. We strongly recommend that you speak directly with current residents' families and ask for a clear, written policy on move-out billing and how they ensure hygiene standards are met on night shifts.
Google Reviews
Google Reviews
54 reviews on Google“Clearwater Springs Assisted Living receives polarized feedback, with many families praising the warm, community-oriented atmosphere and specific staff members like Chasiti and Mary. However, there are serious, recurring reports regarding administrative failures, including significant delays in refunding deposits and poor communication, as well as distressing allegations of neglect regarding hygiene and staffing levels during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff and management
- Strong sense of community and social activities
- Clean and well-maintained facility
- Helpful and responsive tour/admissions process
Concerns
- Difficulty obtaining refunds of deposits or rent after move-out (mentioned by 3 reviewers)
- Neglect regarding hygiene (residents left in soiled clothing/sheets) (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
- Understaffing or lack of staff availability during evening/night shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your daily operations?
- 2Since social engagement is a highlight here, could you walk me through a few of the most popular activities that help residents build those strong community connections?
- 3What specific protocols are in place to ensure consistent hygiene and comfort for residents, particularly during the evening and overnight hours?
- 4Could you explain the process for medication management and how you ensure accuracy and timeliness for residents who need extra support?
- 5What is your policy regarding move-out procedures and the handling of deposits to ensure the process is clear and transparent for families?
- 6How does your leadership team maintain open lines of communication with families to ensure they feel informed and heard regarding their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“I paid her October rent on the 27th of September and I still have yet to receive a refund. I'm told that the corporate office is working on it, for 2 1/2 months? I call the community to get an update of when i should be receiving the refund and never get a call back.”
“They would leave her sitting in the dining room from 8am- 6pm soaked in her piss for 12 hours a day. Mind you she was unable to move her wheelchair alone and required assistance to get to and from her room.”
“From the beginning, we could see that Clearwater was different. Cleaner, more staff, more active, healthier food. And most important, staff who cared.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jan 15, 2026EnforcementPenaltyReport
This is a Notice of Conditions on License imposed following a Statement of Deficiencies dated January 8, 2026. The conditions require the licensee to submit evidence of full refunds to residents/representatives listed in the January 8 report by March 23, 2026, and to post this notice in a visible location.
Jan 8, 2026Enforcement$2,400.00Report
Imposition of a $2,400.00 civil fine and specific license conditions requiring evidence of refunds by March 23, 2026.
The licensee failed to provide a timely refund for nine discharged residents within 30 days after discharge. This is an uncorrected deficiency from October 17, 2025, and a recurring deficiency from July 8, 2025, and April 30, 2025.
Dec 23, 2025EnforcementPenaltyReport
This letter serves as notification that the stop placement order prohibiting admissions for this facility was lifted effective December 19, 2025.
Dec 19, 2025Investigation
This document is a follow-up letter confirming that deficiencies referenced in compliance determinations 69722 and 68947 have been corrected and no new deficiencies were found during the 12/19/2025 inspection.; Intake ID: 176333. Administrator acknowledged that nothing from the fire marshal report had been fixed since November 2024.
Facility failed to remain in compliance with local/state fire ordinances, placing residents at risk. Multiple violations from 01/17/2025 report remain unfixed, including failure to provide annual fire resistance inspections, door inspection/gap compliance, fire damper reports, forward flow reports, heat survey for new equipment, and gas leak verification.
The Department found that previously cited deficiencies were corrected.
Dec 4, 2025EnforcementPenaltyReport
This document is a Notice of Continued Stop Placement Order. The original stop placement was imposed on October 6, 2025, and was continued as of December 4, 2025, based on a Statement of Deficiencies dated November 21, 2025.
Nov 21, 2025Enforcement$500.00Report
Letter includes notification of a civil fine of $500.00 and a continued stop placement order effective December 4, 2025, originally effective October 6, 2025.
The licensee failed to stay in compliance with local and state fire ordinances, placing residents, visitors, and staff at risk. This is a recurring, uncorrected deficiency previously cited on April 29, 2025, June 16, 2025, August 1, 2025, and September 24, 2025.
Oct 17, 2025Investigation
This was a recurring deficiency previously cited on 04/30/2025. A follow-up inspection on 01/08/2026 found no deficiencies.
The facility failed to provide requested documents (resident refund and face sheet records) to the department in a timely manner, taking 16 days to provide the records.
Oct 17, 2025Enforcement$1,200.00Report
This is a recurring deficiency previously cited on July 8, 2025, and an uncorrected deficiency previously cited on July 8, 2025, and April 30, 2025. A civil fine of $1,200.00 was imposed.
The licensee failed to provide a timely refund to a resident representative for 13 residents within 30 days after a resident discharge.
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References & Resources
Google Maps
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Google Reviews
54 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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