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Public Google reviewers rate this highly and often mention warm, welcoming staff and management. Schedule a visit to confirm the fit.
based on 67 Google reviews
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Public Google reviewers rate Clearwater Springs Assisted Living highly. Reviewers highlight: warm, welcoming staff and management, strong sense of community and social activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Clearwater Springs Assisted Living receives polarized feedback, with many families praising the warm, community-oriented atmosphere and specific staff members like Chasiti and Mary. However, there are serious, recurring reports regarding administrative failures, including significant delays in refunding deposits and poor communication, as well as distressing allegations of neglect regarding hygiene and staffing levels during off-hours.
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Key Review Excerpts
“I paid her October rent on the 27th of September and I still have yet to receive a refund. I'm told that the corporate office is working on it, for 2 1/2 months? I call the community to get an update of when i should be receiving the refund and never get a call back.”
“They would leave her sitting in the dining room from 8am- 6pm soaked in her piss for 12 hours a day. Mind you she was unable to move her wheelchair alone and required assistance to get to and from her room.”
“From the beginning, we could see that Clearwater was different. Cleaner, more staff, more active, healthier food. And most important, staff who cared.”
Source: WA Dept. of Social & Health Services
This is a Notice of Conditions on License imposed following a Statement of Deficiencies dated January 8, 2026. The conditions require the licensee to submit evidence of full refunds to residents/representatives listed in the January 8 report by March 23, 2026, and to post this notice in a visible location.
Imposition of a $2,400.00 civil fine and specific license conditions requiring evidence of refunds by March 23, 2026.
The licensee failed to provide a timely refund for nine discharged residents within 30 days after discharge. This is an uncorrected deficiency from October 17, 2025, and a recurring deficiency from July 8, 2025, and April 30, 2025.
This letter serves as notification that the stop placement order prohibiting admissions for this facility was lifted effective December 19, 2025.
This document is a follow-up letter confirming that deficiencies referenced in compliance determinations 69722 and 68947 have been corrected and no new deficiencies were found during the 12/19/2025 inspection.; Intake ID: 176333. Administrator acknowledged that nothing from the fire marshal report had been fixed since November 2024.
Facility failed to remain in compliance with local/state fire ordinances, placing residents at risk. Multiple violations from 01/17/2025 report remain unfixed, including failure to provide annual fire resistance inspections, door inspection/gap compliance, fire damper reports, forward flow reports, heat survey for new equipment, and gas leak verification.
The Department found that previously cited deficiencies were corrected.
This document is a Notice of Continued Stop Placement Order. The original stop placement was imposed on October 6, 2025, and was continued as of December 4, 2025, based on a Statement of Deficiencies dated November 21, 2025.
Letter includes notification of a civil fine of $500.00 and a continued stop placement order effective December 4, 2025, originally effective October 6, 2025.
The licensee failed to stay in compliance with local and state fire ordinances, placing residents, visitors, and staff at risk. This is a recurring, uncorrected deficiency previously cited on April 29, 2025, June 16, 2025, August 1, 2025, and September 24, 2025.
This was a recurring deficiency previously cited on 04/30/2025. A follow-up inspection on 01/08/2026 found no deficiencies.
The facility failed to provide requested documents (resident refund and face sheet records) to the department in a timely manner, taking 16 days to provide the records.
This is a recurring deficiency previously cited on July 8, 2025, and an uncorrected deficiency previously cited on July 8, 2025, and April 30, 2025. A civil fine of $1,200.00 was imposed.
The licensee failed to provide a timely refund to a resident representative for 13 residents within 30 days after a resident discharge.
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