Brickyard Healthcare - Portage Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 58 Google reviews
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What this means for your family
This facility has a capable therapy team that can assist with recovery, but the reports of neglect and communication failures are extremely concerning. If you choose this facility, you must be prepared to be a highly active advocate, visit frequently to monitor hygiene and medical needs, and maintain direct contact with nursing leadership to ensure your loved one's safety.
Google Reviews
Google Reviews
58 reviews on Google“Brickyard Healthcare - Portage Care Center receives highly polarized feedback, with some families praising the therapy team and specific staff members for their compassion, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with hygiene, slow response times to call lights, and poor communication regarding patient medical status. Prospective families should be aware of the significant inconsistency in care quality reported by different visitors.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Specific staff members noted for compassion
- Clean and welcoming environment (reported by some)
- Proactive communication from select leadership
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 6 reviewers)
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Understaffing leading to inadequate care (mentioned by 5 reviewers)
- Missing personal belongings and clothing (mentioned by 3 reviewers)
- Poor communication regarding medical status or hospital transfers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience?
- 2With the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly and residents' hygiene needs are met consistently?
- 3Many families prioritize cleanliness; could you walk me through your facility's daily schedule for room maintenance and laundry services to ensure personal belongings are tracked and cared for?
- 4Given the recent focus on improving communication, what is the standard process for updating families on a resident's medical status or if a hospital transfer becomes necessary?
- 5I’ve heard great things about the physical therapy team here; how do you integrate those therapy goals into the residents' daily social and activity schedules?
- 6What steps are being taken to address the recent CMS findings regarding health inspections to ensure the facility meets your quality standards?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was knowledgeable and attentive, creating a personalized plan that helped my dad progress quickly. Nursing and support staff were consistently kind, efficient, and respectful.”
“My Granddaughter who is 27 years old had a Stroke. She was just sent to Brickyard Nursing Home in Portage yesterday. Her Mother had to go in and clean her because the Nursing Staff and Aides left her in the same diaper she arrived in at 11 a.m yesterday.”
“They discharged my fiancé home, rushed to get him home equipment , he comes home w a temp of 103 he was sent to the ICU an is currently on the ventilator an having surgery on his bedsore ,he had an infection in his bed sore an he was septic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints triggering deficiencies at this facility, indicating ongoing concerns about resident care and safety. The most recurring issues involve fire safety systems, quality of care delivery, and medication management. While most past deficiencies were eventually corrected, the most recent 2026 inspection revealed multiple uncorrected fire safety violations with no correction plans in place, raising serious safety concerns that families should investigate before visiting.
Jan 12, 2026Routine20
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 12, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Oct 30, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 23, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 23, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 18, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Brickyard Healthcare - Portage Care Center
for profit
Chain Affiliation
Brickyard Healthcare
23 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 23
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit brickyardhc.com
Medicare data downloads
Original nursing home datasets
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