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Nursing Home Investigative

Ignite Medical Resort Chesterton

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2775 Village Point, Chesterton, IN 4630470 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 287 Google reviews

5
4
3
2
1
Ignite Medical Resort Chesterton Nursing Home in Chesterton, IN — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (37 vs median 6)
  • High staff turnover (78%)
  • High RN turnover (59%)

Bottom 25% in IN · Below recommended RN staffing · Very high staff turnover · Worst in IGNITE MEDICAL RESORTS chain · No penalties on record

Source: Medicare data

What this means for your family

This facility is an excellent choice for intensive physical therapy, as the rehab team is consistently praised for their skill and motivation. However, families must be aware of significant staffing challenges; we strongly recommend visiting during off-hours to observe response times and asking specifically about the facility's protocol for ensuring call lights are answered promptly.

Google Reviews

Google Reviews

287 reviews on Google
Ignite Medical Resort Chesterton receives high praise for its physical therapy department, clean facility, and friendly staff members who often go above and beyond. However, a significant number of families report serious concerns regarding chronic understaffing, long wait times for call lights, and inconsistent communication from administration. While many patients enjoy their stay and the resort-like environment, others describe distressing experiences with neglect and poor discharge planning.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0Activities9.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Clean, modern, and well-maintained facility
  • Friendly and welcoming front-line staff
  • Responsive hospitality management (specifically Logan Jones)

Concerns

  • Excessive wait times for call lights (mentioned by 11 reviewers)
  • Understaffing leading to neglect or delayed hygiene care (mentioned by 9 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 6 reviewers)
  • Cold or poor quality food service (mentioned by 6 reviewers)
  • Issues with medication management and discharge coordination (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.42025(172)4.32026(42)

Distribution · 214 analyzed

5
151
4
32
3
7
2
4
1
20

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how they work with residents to maintain mobility?
  • 2It’s great to see how responsive the management team is to feedback; how does the administration ensure that resident and family concerns are addressed quickly?
  • 3How do you ensure that call lights are answered promptly, especially during busy shifts or overnight hours?
  • 4What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
  • 5Could you describe the daily meal service and how you ensure the food is both nutritious and enjoyed by the residents?
  • 6What is the process for coordinating medical care or managing unexpected health changes and emergencies?

Personalized based on this facility's data


Key Review Excerpts

The therapy team (and their dynamics )is what made our experience so great. A+ team!

Family member of a complex patient · 2026★★★★★

The honest feedback is everywhere struggles with staffing and yes call lights take longer than they should but there is effort and progress being made.

Family member · 2025★★★★

My father with dementia was totally neglected. Food was not delivered to his room timely, & he was not in the state to feed himself, so he would have to wait for a family member to arrive to do so.

Memory care family member · 2025☆☆☆☆
Source: 287 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.79hrs
92%
All nurses + aides combined
Staff Turnover
81%
Lower is better (< 30% = good)
RN Turnover
69%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
4/ 5
Better Than Avg

1

measures

Worse Than Avg

2

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.5%
Worse than Avg
Here
50.5%
US
79.7%
IN
79.0%
Porter
69.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.0%
Worse than Avg
Here
69.0%
US
81.8%
IN
81.5%
Porter
71.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
IN
1.3%
Porter
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Well above state avg (7.6)
39 complaint-triggered

This facility has a concerning pattern with 66 deficiencies across 12 surveys, with nearly half (32) triggered by family complaints. The most recurring problems involve quality of care, medication management, and infection control, with the same issues appearing repeatedly across multiple years rather than being fully resolved. Families have consistently reported concerns about basic care standards, resident dignity, and treatment quality, suggesting ongoing operational challenges that persist despite correction plans.

Feb 24, 2026Routine
21
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 24, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 11, 2025Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 25, 2025Complaint
3
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Jun 4, 2025Complaint
3
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 28, 2025Complaint
6
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ignite Medical Resort Chesterton

Organization Type

for profit

Chain Affiliation

Chain Name

Ignite Medical Resorts

Chain Size

25 facilities nationwide

Chain avg rating: 2.7/5 · Rank 18 of 22 (Worst)

Ownership & Management

Owners

Ignite Medical Resort Chesterton LLC

Owner · Organization

Thengil, Mathew

Owner

Anc Indiana Opco LLC

Owner (parent company) · Organization

Berger Fam Tr Ua 06252014

Owner (parent company) · Organization

Blue Pearl Financial LLC

Owner (parent company) · Organization

Drake Louis Enterprise, LLC

Owner (parent company) · Organization

Gold Pearl, LLC

Owner (parent company) · Organization

Ignite Chesterton Jv LLC

Owner (parent company) · Organization

Ignite Post Acute Solutions LLC

Owner (parent company) · Organization

Ignite-Villa in Holdco LLC

Owner (parent company) · Organization

Israel Family Investment Trust

Owner (parent company) · Organization

Israel Investment Tr

Owner (parent company) · Organization

Prestige Worldwide Chesterton LLC

Owner (parent company) · Organization

Stern Family Investment Tr

Owner (parent company) · Organization

Berger, Aviva

Owner (parent company)

Berger, Menachem

Owner (parent company)

Carr, Barry

Owner (parent company)

Carr, Jared

Owner (parent company)

Davisson, Marnie

Owner (parent company)

Fields, Timothy

Owner (parent company)

Gillis, Karen

Owner (parent company)

Gobst, Ryan

Owner (parent company)

Hartman, David

Owner (parent company)

Hartman, Mark

Owner (parent company)

Israel, Benjamin

Owner (parent company)

Israel, Yehudis

Owner (parent company)

Jablonski, Nicole

Owner (parent company)

Mcfarlane, John

Owner (parent company)

Rainey, Shawna

Owner (parent company)

Rose, Marc

Owner (parent company)

Stern, Todd

Owner (parent company)

White, Jim

Owner (parent company)

Key personnel

Berger, MenachemManaging Control - Governing BodyCarr, BarryManaging Control - Governing BodyFields, TimothyManaging Control - Governing BodyIsrael, BenjaminManaging Control - Governing BodyStern, ToddManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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