Chesterton Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 133 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 6)
- High staff turnover (66%)
- High RN turnover (79%)
Bottom 25% in IN · Below recommended RN staffing · Worst in IDE MANAGEMENT GROUP chain · No penalties on record
What this means for your family
While Chesterton Manor is highly praised for its admissions process and social activities, the recent, recurring reports of neglect and poor nursing care are deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits and specifically monitoring the quality of nursing care and response times before committing.
Google Reviews
Google Reviews
133 reviews on Google“Chesterton Manor presents a stark contrast in reviews, with many praising the admissions and activities staff while others report severe concerns regarding basic patient care. Families frequently highlight the facility's clean environment and engaging activities, yet multiple reports of neglect, poor medication management, and slow response times to urgent patient needs raise significant safety concerns.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and active social programs
- Helpful and empathetic admissions/marketing staff
- Clean and well-maintained physical environment
- Effective short-term rehabilitation therapy
Concerns
- Significant delays in responding to patient calls/needs (mentioned by 4 reviewers)
- Poor medication management and pain control (mentioned by 3 reviewers)
- Inadequate hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- General understaffing impacting quality of care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 135 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your social programs are highly praised; could you walk me through what a typical week of activities looks like for a new resident?
- 2Given that medication management is a critical part of care, what specific protocols do you have in place to ensure medications are administered accurately and on time?
- 3How does your team prioritize and manage call-light responses to ensure residents receive timely assistance when they need it?
- 4With your focus on short-term rehabilitation, how do you maintain consistent hygiene and room cleanliness standards for long-term residents?
- 5I see that your team is very active in responding to feedback online; how do you use that family input to improve the daily care experience here?
- 6What is your facility's current approach to staffing during evening and weekend hours to ensure that residents' needs are met consistently?
Personalized based on this facility's data
Key Review Excerpts
“My uncle fell out of his bed this morning and he yelled for 30 minutes before anyone came to help him! He has no legs!!! They only took him to the hospital HOURS later after I complained to staff.”
“Nursing care was horrible ! Very rarely did anyone come in room to ask if anything needed. Water cups the same as the day before . Catheter was in wrong nothing monitored never turned my dad left there in much worse shape than when he went in !”
“My cousin has been placed at this rehabilitation center while waiting for treatment for pancreatic cancer. Did not receive the pain medicine he was taking and only gave him a Tylenol. Breakfast was a rotten banana a hard boiled egg with finger nail marks and a stale rock hard sweet roll.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chesterton Manor shows a concerning pattern with 41 deficiencies across multiple surveys, including three complaint-triggered issues where families filed reports about daily living care and infection control. The facility has recurring problems with basic care services, medication management, and safety/environmental issues that persist across all survey periods from 2023 to 2025, though the facility reports correcting each identified deficiency.
Mar 6, 2025Routine15
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nov 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 12, 2024Routine11
Egress Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 24, 2023Routine12
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Chesterton Manor
for profit
Chain Affiliation
Ide Management Group
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 10 of 10 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit chestertonmanorhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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