Bonaventure of Lacey
Limited public data on Bonaventure of Lacey. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 42 Google reviews

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What this means for your family
While the facility is physically beautiful and offers a robust activity calendar, the recurring reports of high staff turnover and poor communication are significant red flags. We strongly recommend that families considering this facility conduct unannounced visits and specifically ask for the current turnover rate of nursing and management staff.
Google Reviews
Google Reviews
42 reviews on Google“Bonaventure of Lacey presents a modern, well-maintained facility that many families initially find attractive due to its hotel-like appearance and comprehensive care levels. However, reviews reveal significant inconsistencies in care quality, particularly within the memory care unit, with multiple reports of poor communication, high staff turnover, and concerns regarding the quality and consistency of dining services.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical facility
- Convenient all-in-one campus for various care levels
- Friendly and engaging direct care staff
- Strong activity programs for residents
Concerns
- High staff and management turnover impacting care consistency (mentioned by 3 reviewers)
- Poor communication between facility management and families (mentioned by 3 reviewers)
- Dissatisfaction with food quality and dining services (mentioned by 5 reviewers)
- Inadequate care or safety issues in the memory care unit (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily management practices?
- 2Given the importance of consistent care, what steps are you taking to ensure stability within your care team and management staff?
- 3I’ve heard great things about your activity programs; could you walk me through what a typical week of social engagement looks like for a resident?
- 4We are interested in your dining program; how do you gather resident feedback on meal quality and what flexibility is there for individual dietary preferences?
- 5How does your communication process work to keep families updated on their loved one’s health status and any changes in their care plan?
- 6For residents in memory care, what specific safety protocols and specialized training do you have in place to ensure they are well-supported throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The building is clean and well maintained. Bathrooms for staff are always clean and adequately supplied. In addition, the food is excellent and the menu offers many options.”
“Constant turnover of Exec staff leaves the care staff without direction. In less than one year we saw 3 exec. directors, 4 asst. exec. directors, 4 supervisors of assisted living, and 3 nursing supervisors.”
“I wouldn't let them take care of my dog. Not even the neighbor. Is it a pretty facility yep it is is the care good absolutely not.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 10, 2025DisputeCleanReport
This letter serves as confirmation that the facility withdrew their Informal Dispute Resolution (IDR) request regarding a Statement of Deficiencies dated November 4, 2025.
Nov 4, 2025Investigation
Includes evidence of recurring deficiency previously cited on 09/21/2023 and 05/31/2023. Document includes summaries of numerous physical assaults by a memory care resident (R3) against staff and other residents.; Deficiencies cited in reference to Resident 7 (R7), Resident 9 (R9), Resident 3 (R3), Resident 2 (R2), and Resident 1 (R1). Mentions of recurring deficiencies from 07/09/2025 and 03/27/2023.
Facility failed to ensure appropriate care and services were implemented for two residents following changes in condition, resulting in delayed treatment/discomfort for one and multiple falls with injuries/health decline for the other.
Facility failed to complete ongoing assessments focused on identified problems, changes of condition, and when residents had injuries requiring practitioner intervention.
Facility failed to protect residents from harm and physical altercations. Specifically, two residents (R1 and R2) were subjected to physical abuse by another resident on multiple occasions, causing psychological harm and posing a risk to others in the memory care unit.
Facility failed to report incidents of physical abuse/altercations involving residents to law enforcement as required by regulations.
Nov 4, 2025Enforcement$2,100.00Report
This letter serves as formal notice of civil fines totaling $2,100.00.
The licensee failed to ensure that residents were protected from harm and physical altercations for two residents, resulting in abuse and psychological harm.
The licensee failed to ensure appropriate care and services were implemented for two residents experiencing a change of condition, resulting in pain/discomfort for one and multiple falls for the other.
Jul 9, 2025Investigation
References complaint numbers 180040, 180047, 180755, 181563, 181919, 181333, and 182652. Staff B, C, D, and E identified as having expired credentials or lacking training documentation.; This document covers pages 7 through 14 of the report. It indicates these are recurring deficiencies cited in previous inspections in 2022, 2023, and early 2025.
Facility failed to follow prescribed medication orders for 1 resident, failed to implement a safe medication system for 2 of 3 residents, and permitted untrained staff to administer medications, resulting in unaccounted narcotics and medication errors.
Facility failed to investigate, document, and report an occurrence for R4 who sustained a significant injury (tibia fracture) after a wheelchair accident, failing to determine the circumstances of the event or institute protective measures.
Facility failed to monitor residents' well-being and take appropriate actions for 2 of 4 sampled residents (Resident 2 and 4), placing them at risk for unmet care needs and lack of response to condition changes.
Facility failed to maintain accurate medication counts, ensure appropriate medication administration per physician orders for R5, and maintain complete and accurate narcotic logs for R1 and R2.
Jul 9, 2025Enforcement$1,800.00Report
Letter details a total civil fine of $1,800.00. Violations are noted as recurring.
Failed to follow prescribed medication orders for one resident and failed to implement a safe medication system for two residents. Resulted in medication errors, unaccounted narcotics, and risk of injury.
Failed to investigate and document actions and findings for an incident resulting in significant injury to a resident.
Jun 16, 2025Fire11Report
The inspection report dated 2025-04-15 resulted in 'Disapproved' status. A follow-up inspection on 2025-06-16 confirms all previous violations were corrected.
Power strip plugged into another power strip in 1st floor alarm control room.
Electrical conduit not patched in back right corner of electrical room across from room 320; Food services Director's office has missing ceiling tiles.
Fire extinguisher in outside elevator room by memory care last monthly inspected in August 2024.
Facility failed to provide monthly 30 second inspection report for exit signs and emergency lights.
Facility failed to provide annual inspection report for generator.
Memory care Director's Office has an electrical outlet with a broken ground.
Extension cord being used in salon room.
Fire sprinkler heads in kitchen food prep area are loaded with debris.
Exit sign on 4th floor between room 402 and 403 failed to illuminate when tested.
Facility failed to provide annual 1.5 hour inspection report for exit signs and emergency lights.
Memory care janitor closets by room 115 and 101 failed to latch.
Jun 16, 2025Fire
Initial inspection on 05/19/2025 resulted in a 'Disapproved' status due to the identified fire/electrical hazard. A re-inspection on 06/16/2025 confirmed all violations were corrected and status was updated to 'Approved'.
Dry system #1 accelerator not working as intended, valve was turned off. The air compressor for the dry system trips the electrical breaker it is plugged into, posing a fire or electrical hazard.
May 1, 2025Enforcement$400.00Report
This letter serves as a formal notice of a $400.00 civil fine for a recurring deficiency originally cited on December 13, 2022, and May 31, 2023.
The facility failed to ensure medication carts were locked and secure, placing 64 residents at risk for access by unauthorized personnel.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit bonaventuresenior.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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