Memory Care at the Lodges
Families consistently rate this highly — reviewers highlight compassionate and kind care staff. Schedule a visit to confirm the fit.
based on 11 Google reviews
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What this means for your family
The facility has shown a positive trajectory under new management, with families noting a more vibrant and caring environment. However, you should specifically ask about current staffing ratios and the facility's policy on resident outings to ensure they align with your expectations for your loved one's independence.
Google Reviews
Google Reviews
11 reviews on Google“Memory Care At The Lodges has recently undergone a management transition, which has led to a noticeable improvement in staff morale and facility upgrades according to recent reviews. While families praise the compassionate care staff and engaging activities, there have been significant concerns regarding high staff-to-resident ratios and restrictive policies on family outings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind care staff
- Engaging activities and resident interaction
- Recent facility upgrades and improvements
- Acceptance of Medicaid
Concerns
- High staff-to-resident ratios (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the recent facility upgrades, what specific improvements have been made to the living spaces to better support residents with memory care needs?
- 2I noticed your team is very active in engaging residents; could you walk me through a typical day of activities and how you tailor them to different cognitive levels?
- 3Given the importance of consistent support, how do you manage your staffing levels throughout the day to ensure every resident receives the attention they need?
- 4Since you accept Medicaid, could you explain how the transition process works if a resident's financial situation changes while living here?
- 5In the event of a medical emergency, what is your protocol for coordinating care and communicating with family members?
- 6I see you occasionally respond to feedback online; how do you use family input to continuously improve the quality of care at The Lodges?
Personalized based on this facility's data
Key Review Excerpts
“Everytime I come to visit my gma, I see staff laughing, playing music with residents and dancing, and always engaging with the residents.”
“Some days there are only 2 caregivers for appx 30 residents on a shift. The facility can’t seem to keep an RN”
“The care staff at Lacey Memory Care are some of the most capable, knowledgeable and compassionate caregivers I have ever had the privilege to work with.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 28, 2026Enforcement$2,900.00Report
Letter details civil fines totaling $2,900.00. Mentions multiple deficiencies are uncorrected or recurring.
Failed to ensure 14-day assessment was completed for two residents, placing them at risk of unmet care needs.
Failed to document plans for ADL assistance, resident preferences, and updates regarding incidents or injuries for four residents.
Failed to ensure one staff member received required TB testing within required time frames.
Failed to ensure staff performed hand hygiene, failed to provide handwashing supplies, and failed to separate clean/soiled laundry.
One staff member lacked a food worker’s card; two staff members were unfamiliar with mandated reporting processes.
Apr 7, 2026Enforcement$4,600.00Report
Total civil fines imposed amount to $4,600.00.
Failed to complete a 14-day assessment for one resident.
Failed to monitor and evaluate residents after a fall, after refusal of prescribed medication, and after a change in condition for four residents.
Failed to complete on-going assessments focused on residents' identified problems and changes of condition for two residents.
Failed to ensure resident buildings and exterior grounds were clean, safe, and sanitary for three resident areas.
Failed to complete resident Washington Health and Service Evaluation Results and Service Plan within 30 days of admission for two new residents.
Failed to ensure staff performed hand hygiene, failed to provide necessary handwashing supplies, and failed to implement appropriate infection control practices for laundry.
Feb 2, 2026Enforcement$700.00Report
This is a recurring deficiency previously cited on August 5, 2024, and May 14, 2025. A civil fine of $700.00 was imposed.
The licensee failed to report to law enforcement when a resident alleged sexual assault. This resulted in the facility failing to notify law enforcement of an allegation between one resident and unknown staff.
Feb 2, 2026Investigation
The facility previously received citations for this same recurring deficiency on 08/05/2024 and 05/14/2025.
The facility failed to notify law enforcement of an allegation of sexual assault made by a resident against a male staff member. The Executive Director stated they did not have a system in place to ensure all required parts of an investigation, including contacting law enforcement, are completed. This is a recurring deficiency.
Oct 14, 2025Investigation
Follow-up inspection on 10/14/2025 found no deficiencies, confirming previous deficiencies cited on 07/23/2025 were corrected.; Investigation also references complaint numbers 174303 and 174700.; The document provided is page 10 of 10 and contains observations regarding the lack of hand hygiene supplies and a signature block for the Plan of Correction.
Facility failed to complete an initial negotiated service agreement (NSA) for 1 of 3 residents (R1) after move-in.
Facility failed to provide appropriate infection control supplies (soap) in 4 of 4 residents' rooms reviewed, placing residents and staff at risk of spreading infectious diseases.
Facility failed to complete an initial assessment for resident R1, placing the resident at risk for unmet care needs.
Facility failed to complete an initial assessment within 14 days after a resident moved to the community for 1 of 2 residents (R1).
Soap dispensers were empty in multiple resident rooms (R6, R7), and staff confirmed soap is frequently unavailable. Residents and staff reported being unable to wash hands properly in resident rooms.
Facility failed to complete an initial negotiated service agreement (NSA) for resident R1 after admission, placing the resident at risk for unmet care needs.
Jul 23, 2025Enforcement$700.00Report
This letter serves as a formal notice of civil fines totaling $700.00 for the listed uncorrected deficiencies.
The licensee failed to complete an initial assessment within 14 days after a resident moved to the community. This is an uncorrected deficiency previously cited on May 21, 2025.
The licensee failed to complete an initial negotiated service agreement (NSA) after a resident moved to the community. This is an uncorrected deficiency previously cited on May 21, 2025.
Jun 25, 2025Investigation
The facility was found to be in compliance with no deficiencies during the 06/25/2025 follow-up inspection.; The facility previously had similar deficiencies cited on 04/27/2023 and 01/10/2023 regarding maintenance and housekeeping.; This page represents the signature/attestation portion of the Plan of Correction. It notes that the deficiency is recurring, having been previously cited on 05/08/2024 for subsection (3).
Facility failed to report a significant plumbing/septic emergency that flooded resident areas and threatened the facility's ability to provide services.
Facility failed to secure potentially hazardous chemicals (cleaners, disinfectants, soaps) in 2 of 2 buildings, placing 46 residents at risk of ingestion.
Facility failed to maintain a safe, sanitary, and well-maintained environment, including reports of uncleaned feces in bathrooms, broken furniture, and unresolved septic/plumbing flooding.
Department completed a follow-up inspection and found the previously cited deficiency for safe storage of supplies and equipment has been corrected.
May 22, 2025Enforcement$300.00Report
This is an uncorrected deficiency previously cited on March 28, 2025. A civil fine of $300.00 was imposed.
The licensee failed to secure potentially hazardous supplies accessible to memory care residents for two buildings, putting 41 residents at risk for access to/ingestion of harmful chemicals.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit greenlakeseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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