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Assisted Living

Woodland Retirement & Assisted Living Community

Limited public data on Woodland Retirement & Assisted Living Community. Call, tour, and ask to meet current residents' families — your own impression matters most.

4532 Intelco Loop Se, Lacey, WA 98503114 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.2/5

based on 25 Google reviews

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Woodland Retirement & Assisted Living Community Assisted Living in Lacey, WA — Street View
Street View

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What this means for your family

While the facility offers an attractive physical environment and engaging social activities, the recent pattern of critical service failures is concerning. Families should conduct unannounced visits to verify housekeeping and laundry services and ask specifically about current staffing ratios and medication management protocols before committing.

Google Reviews

Google Reviews

25 reviews on Google
Woodland Retirement & Assisted Living Community has experienced a significant decline in reputation, shifting from positive reviews in 2018-2020 to severe complaints in recent years. Families currently report critical failures in basic services like housekeeping and laundry, inconsistent medication management, and serious hygiene concerns. While the facility was once praised for its welcoming atmosphere, recent feedback highlights chronic understaffing, high management turnover, and poor communication.

Quality Themes

Tap a score for details
Food3.0Staff2.0Clean2.0Activities7.0Meds1.0MemoryN/AComms2.0Value2.0

Strengths

  • Attractive, hotel-like physical environment
  • Engaging social activities and happy hours
  • Initial welcoming and friendly tour experience

Concerns

  • Chronic understaffing and high staff turnover (mentioned by 5 reviewers)
  • Failure to provide promised housekeeping and laundry services (mentioned by 3 reviewers)
  • Inconsistent or dangerous medication management (mentioned by 2 reviewers)
  • Poor management responsiveness and lack of organization (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(4)'21(1)'23(5)'25(2)'26(4)

Distribution · 27 analyzed

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How They Respond to Reviews

76%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very active social calendar with happy hours; how do you ensure these activities remain consistent and well-staffed throughout the week?
  • 2We appreciate that you are active in responding to feedback online; what specific steps is management currently taking to improve communication and responsiveness for families?
  • 3Could you walk us through the current protocol for medication management to ensure accuracy and safety for residents?
  • 4With your hotel-like environment, how do you manage the scheduling and oversight of housekeeping and laundry services to ensure they are completed reliably?
  • 5Given the size of the community, how do you maintain consistent staffing levels so that residents receive the same quality of care regardless of the day or shift?
  • 6What is your process for handling urgent medical needs or emergencies, and how are families kept informed during those situations?

Personalized based on this facility's data


Key Review Excerpts

My parents do not and have not been getting the services they are paying for!!! I mean basic services like housekeeping and laundry that are supposed to be included in the rent fee.

Long-term resident's family · 2025☆☆☆☆

While visiting the room we've seen soiled adult undergarments left on the floor and laying in the rooms wastebasket which was overflowing. I do believe that's a bio-hazard, correct me if I'm wrong.

Long-term resident's family · 2026☆☆☆☆

Meds were delivered at inconsistent times, meds that were discontinued were given, meds that were recorded as given were not given.

Long-term resident's family · 2021★★★☆☆
Source: 25 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

32total
106deficiencies
Sep 25, 2025Investigation

The inspection report references five specific complaints (190981, 191620, 188754, 194104, 194879). A separate letter dated 11/21/2025 confirms that follow-up inspection on 11/21/2025 found no new deficiencies.

Ongoing assessmentsWAC 388-78A-2100Corrected Nov 8, 2025

Facility failed to complete a change of condition assessment by a qualified assessor for a resident (R2) who experienced three falls in a 2-week period, three emergency department visits, new pain medication orders, and an increase in assistance needs. This is a recurring deficiency.

Background checksWAC 388-78A-2462Corrected Nov 8, 2025

Facility failed to ensure a Washington State Name and Date of Birth Background Check was completed for 1 of 3 sampled staff (Staff B). This is a recurring deficiency.

Sep 25, 2025Enforcement
$600.00Report

Civil fine of $600.00 imposed. This is a recurring deficiency previously cited on September 11, 2023, and June 2, 2023.

Background checks—Who is required to haveWAC 388-78A-2462 (2)(a)

The licensee failed to ensure that a Washington State Name and Date of Birth Background Check was completed for one staff member.

Sep 15, 2025Fire

There is a separate document showing a re-inspection on 12/11/2025 with approval status 'Approved' noting all previous violations corrected.

Fire alarm inspection, testing and maintenanceIFC 907.8 2021

Facility needs to schedule semi-annual inspections for fire alarm system.

Extinguishing system serviceIFC 904.13.5.2 2021

Facility failed to provide last annual and semi-annual inspection reports for the kitchen suppression system.

Oxygen signsIFC 6306.6 2021

Oxygen storage room is missing oxygen sign outside of door.

Sprinkler system testing and maintenanceIFC 903.5 2021

Facility failed to provide annual inspection report, 5-year internal pipe inspection, 3-year dry system full flow trip test, annual trip test, and annual forward flow test for the backflow. Sprinkler head by room 136 has a birds nest and mud; kitchen walk-in cooler head is loaded with debris.

Emergency lighting power testIFC 1031.10.2 2021

Facility failed to provide documentation showing annual 1.5 hour power test for exit signs and emergency lights.

Frequency of emergency drillsIFC 405.2 2021

Facility failed to provide documentation showing fire drills conducted on every shift for the last 12 months.

Emergency lighting activation testIFC 1032.10.1 2021

Facility failed to provide documentation showing monthly 30 second activation test for exit signs and emergency lights.

Jul 1, 2025Investigation

The cover letter dated 10/01/2025 indicates that a follow-up inspection on 10/01/2025 found no deficiencies and that these specific prior deficiencies were corrected.

Reporting significant change in a resident's conditionWAC 388-78A-2640Corrected Aug 15, 2025

Facility failed to report a significant change in a resident's condition to the representative and physician, causing a delay in care and treatment.

Monitoring residents' well-beingWAC 388-78A-2120Corrected Aug 15, 2025

Facility failed to take appropriate action to address a resident's changing needs regarding pressure wounds, resulting in deterioration and risk for further skin integrity issues.

Jul 1, 2025Enforcement
$1,000.00Report

This letter serves as an Imposition of Civil Fines totaling $1,000.00. Recurring deficiencies noted for both violations.

Reporting significant change in a resident's conditionWAC 388-78A-2640

Failed to report a significant change in a resident's condition to the representative and physician; resulted in a delay of care.

Monitoring residents' well-beingWAC 388-78A-2120

Failed to take appropriate action to address a resident's changing needs regarding pressure wounds; resulted in deterioration of one sore and another not being monitored consistently.

Mar 19, 2025Investigation

A follow-up inspection on 06/18/2025 found no deficiencies, indicating that the previously noted deficiencies were corrected.

Background checks Employment Provisional hireWAC 388-78A-24681Corrected May 3, 2025

Facility failed to ensure 1 of 3 sampled staff (Staff C) had a final fingerprint background check completed.

StaffWAC 388-78A-2450Corrected May 3, 2025

Facility failed to ensure 1 of 3 sampled staff (Staff B) had an active licensed credential to provide care.

Reporting abuse and neglectWAC 388-78A-2630Corrected May 3, 2025

Facility failed to immediately report suspected sexual abuse to the department's Complaint Resolution Unit for 1 resident.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701Corrected May 3, 2025

Facility failed to complete a character, competence, and suitability determination for 1 of 3 staff members before clearing them to work.

Mar 19, 2025Enforcement
$400.00Report

Letter details the imposition of a $400.00 civil fine. Facility is instructed to return a signed Plan of Correction within 10 calendar days.

Reporting abuse and neglectWAC 388-78A-2630 (1)(a)(b)

The licensee failed to immediately report abuse to the department's Complaint Resolution Unit for one resident. This is a recurring deficiency.

Jul 3, 2024Enforcement
$2,000.00Report

Letter serves as formal notice of $2,000.00 total civil fines ($1,200 for food sanitation, $800 for staff reference checks). Both cited deficiencies are noted as uncorrected and recurring from previous dates in 2023 and 2024.

StaffWAC 388-78A-2450(2)(b)

Facility failed to complete reference checks for three employees, placing 48 residents at risk of receiving services from unqualified or unsuitable staff.

Food sanitationWAC 388-78A-2305(1)(2)

Facility failed to properly store and label food in the main kitchen, placing 48 residents at risk for food-borne illness.

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References & Resources

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