Life Care Center of Hickory Woods
Strong Medicare quality ratings; families often praise clean, well-maintained, and odor-free facility. Still worth an in-person visit.
based on 527 Google reviews
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What this means for your family
This facility is an excellent choice for those prioritizing a clean environment and high-quality rehabilitation therapy. When touring, we recommend asking specifically about their process for monitoring call lights during peak hours to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
527 reviews on Google“Life Care Center of Hickory Woods is highly regarded for its clean, well-maintained environment and a dedicated rehabilitation team that many families credit for their loved ones' recovery. While the vast majority of reviews are glowing, a few families have raised concerns regarding slow response times for patient call lights and occasional issues with food temperature or quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odor-free facility
- Highly skilled and encouraging physical/occupational therapy team
- Friendly, professional, and attentive nursing staff
- Helpful and organized administrative/admissions process
Concerns
- Slow response times to patient call lights (mentioned by 2 reviewers)
- Inconsistent food quality and temperature (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 239 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the day-to-day experience for residents?
- 2Given the importance of timely assistance, what is your current process for monitoring and responding to call lights to ensure residents feel supported?
- 3With your therapy team being so highly regarded, how do they coordinate with the nursing staff to support a resident's daily recovery and physical well-being?
- 4I’ve heard great things about the cleanliness of the facility; how do you maintain that standard while ensuring the environment feels like a true home for my loved one?
- 5Regarding dining, how do you handle feedback on meal quality and temperature to ensure residents are consistently satisfied with their nutrition?
- 6With a 3-star staffing rating, how do you ensure that your nursing team is able to provide personalized attention to each of the 124 residents throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy department is top notch! But, I especially want to brag on my therapists I had the most and that was Miranda for PT and Gwendel for OT. They are both great! Both are very knowledgeable yet ever so caring and personable.”
“My mother passed away last week peacefully and comfortably in her room at Life Care. I can’t express the love I have for this place. The care and concern the staff showed my mom and our family was exemplary.”
“The staff at this facility are a credit to their profession—they are not just kind, but truly dedicated. The facility is also impeccably clean. Having had a loved one in other facilities where I constantly worried about his well-being, I can't express how much it means to know he's in a safe and caring environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering investigations, with 9 deficiencies found in 2024 involving care planning, medication management, and daily care assistance. The facility shows recurring issues with resident assessment and care planning across surveys, along with safety equipment problems. All deficiencies have been corrected by the provider, but the pattern of complaints about fundamental care processes warrants careful evaluation during any visit.
Nov 19, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Aug 23, 2024Complaint9
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 23, 2024Routine10
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Sep 11, 2019Routine2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas cylinders are properly stored.
Ownership & Operations
Who Operates This Facility
Life Care Center of Hickory Woods
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 14 of 194 (Best)
Ownership & Management
Owners
Developers Investment Company II, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
527 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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