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Nursing HomeMedicaid

Berkeley Square Retirement Cen

Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.

100 Berkeley Drive, Hamilton, OH 4501333 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 23 Google reviews

5
4
3
2
1

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What this means for your family

Berkeley Square offers an excellent environment for independent living and short-term rehab, with high praise for their amenities and sales team. However, families considering long-term nursing care should be cautious; please conduct a thorough tour of the nursing wing and ask specific questions about staffing ratios and call-light response protocols.

Google Reviews

Google Reviews

23 reviews on Google
Berkeley Square Retirement Center receives highly polarized feedback, with a clear divide between residents in independent living and those requiring higher levels of nursing or rehab care. While independent living residents frequently praise the beautiful grounds, amenities, and seamless move-in process, families of nursing care patients have reported serious concerns regarding hygiene, staffing levels, and inconsistent medication management.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean7.0Activities9.0Meds2.0MemoryN/AComms6.0Value5.0

Strengths

  • Beautiful, well-maintained grounds and facilities
  • Responsive and helpful move-in/sales team
  • Extensive amenities and activity programming
  • Effective short-term rehab therapy

Concerns

  • Slow response times for call lights and assistance (mentioned by 2 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)
  • Poor hygiene and patient care standards (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(1)'20(2)'24(1)'26(1)

Distribution · 26 analyzed

5
20
4
1
3
2
2
0
1
3

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1The grounds here look absolutely beautiful; could you tell us more about the different outdoor spaces available for residents to enjoy?
  • 2We noticed your team is very active in responding to feedback; how do you use resident and family input to improve daily care?
  • 3What specific steps are in place to ensure medication is administered accurately and on schedule every day?
  • 4Could you describe the process for how staff members respond to call lights, especially during the night shifts?
  • 5With the great activity programming mentioned, what are some of the favorite social events or outings that residents participate in?
  • 6How does the nursing team handle medical emergencies or sudden changes in a resident's health condition?

Personalized based on this facility's data


Key Review Excerpts

The nursing care is outstanding. The nursing staff is compassionate and competent.

Memory care family member · 2023★★★☆☆

I can't thank you enough for getting my strength and mobility back. I was told that I came a long ways from when I first arrived.

Rehab patient · 2025★★★★★

They had my mother sitting in her own feces for 2 hours! This is inhumane! The food here is not edible.

Long-term resident's family · 2025☆☆☆☆
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.83hrs
OK
Registered nurses for medical care
Total Nursing
4.59hrs
OK
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
OH
28.2%
Butler
25.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility36.5%
Worse than Avg
Here
36.5%
US
19.4%
OH
21.6%
Butler
22.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
14.4%
OH
5.8%
Butler
11.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility14.8%
Worse than Avg
Here
14.8%
US
5.3%
OH
6.3%
Butler
7.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Butler
92.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.0%
Mixed vs Avgs
Here
25.0%
US
19.5%
OH
25.4%
Butler
26.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
OH
78.4%
Butler
81.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
79.7%
OH
75.6%
Butler
78.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Mixed vs Avgs
Here
1.5%
US
1.6%
OH
1.2%
Butler
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (10.1)
1 complaint-triggered

Berkeley Square shows a pattern of safety system deficiencies, with repeated issues in fire safety equipment and sprinkler systems across multiple surveys. The facility also had recurring problems with food safety and medication labeling. Most concerning, a family complaint in 2024 led to findings of inadequate pressure ulcer care. While all deficiencies were reportedly corrected, the recurring safety violations suggest ongoing maintenance challenges that families should inquire about during visits.

Sep 16, 2024Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 4, 2022Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Aug 8, 2019Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 19, 2018Routine
2
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Berkeley Square Retirement Cen

Organization Type

nonprofit

Ownership & Management

Owners

Community First Solutions

Owner · Organization

100%

Key personnel

Abner, PeteOfficer / DirectorCohen, NeilOfficer / DirectorEgloff, TimothyOfficer / DirectorFant, WilliamOfficer / DirectorKirkpatrick, BrettOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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