Nursing HomeMedicaid Medicare 5-star

Westover Retirement Community

Strong Medicare quality ratings; public reviewers often praise warm, compassionate nursing and cna staff. Still worth an in-person visit.

855 Stahlheber Road, Hamilton, OH 45013|53 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 39 Google reviews

(513) 844-8004 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 51%

No Medicare penalties on record · 3 findings in latest survey

Source: Medicare data

What this means for your family

Westover Retirement Community has a strong overall Medicare rating. Public reviewers frequently mention: warm, compassionate nursing and cna staff and clean, well-maintained facility environment. Review the component ratings and current source records before deciding.

Google Reviews

41 public Google reviews available

Westover Retirement Community receives significant praise for its warm, home-like environment and dedicated nursing staff who often treat residents like family. However, multiple families have raised serious concerns regarding chronic understaffing, which leads to long response times for patient needs and, in extreme cases, failures in wound care and medication management. While many families find the facility a supportive and clean environment for long-term care and rehab, the inconsistency in care quality and communication remains a notable risk.

Quality Themes

Tap a score for details

Strengths

Warm, compassionate nursing and CNA staff
Clean, well-maintained facility environment
Effective and supportive physical therapy services
Helpful administrative support during the transition process

Concerns

Chronic understaffing leading to slow response times (mentioned by 3 reviewers)
Serious lapses in medical care and hygiene (e.g., untreated infections, bedsores) (mentioned by 2 reviewers)
Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 41 analyzed

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed you have a very active approach to responding to family feedback online; how do you use that communication to improve the daily experience for residents?
2With 53 residents, how do you ensure that staff are able to respond promptly to call lights and individual needs throughout the day and night?
3Given the importance of skin integrity and hygiene, what specific protocols and monitoring systems do you have in place to prevent the development of pressure sores?
4I understand medication management is a critical part of care; could you walk me through your process for ensuring accuracy and timely administration for residents?
5What steps are you taking to enhance the dining experience and variety of meal options for residents?
6What does a typical day look like for residents in terms of social engagement and activities outside of their physical therapy sessions?

Personalized based on this facility's data

Key Review Excerpts

“To get anyone to respond to any need that Mom has it takes a extremely long time.”

Rehab patient's family · 2026★★★★☆

“They did not care about her. They let her arm get infected in black. Did not try to get a hold of the doctors or send me any kind of report.”

Memory care/Long-term resident's family · 2026★☆☆☆☆

“The entire staff at Westover Retirement Community gave me the confidence that I made the right decision in choosing this wonderful place for my parents!”

Long-term resident's family · 2023★★★★★

Source: 41 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.66hrs

87%

Registered nurses for medical care

Total Nursing

4.40hrs

All nurses + aides combined

Staff Turnover

51%

Lower is better (< 30% = good)

RN Turnover

38%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility6.7%

Better than Avg

Here

6.7%

12.8%

30.1%

Butler

36.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.2%

Worse than Avg

Here

28.2%

19.0%

21.4%

Butler

21.1%

Residents vaccinated for the flu

↑ Higher is better

This Facility86.4%

Worse than Avg

Here

86.4%

95.5%

94.5%

Butler

92.9%

Residents whose walking got worse

↓ Lower is better

This Facility14.3%

Worse than Avg

Here

14.3%

14.1%

6.1%

Butler

6.3%

Residents needing more daily help over time

↓ Lower is better

This Facility5.8%

Mixed vs Avgs

Here

5.8%

13.9%

5.3%

Butler

6.1%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility27.5%

Mixed vs Avgs

Here

27.5%

19.5%

25.5%

Butler

28.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

79.8%

75.6%

Butler

82.1%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

78.5%

Butler

83.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.4%

Worse than Avg

Here

2.4%

1.6%

1.2%

Butler

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

21findings in history

Latest survey: 3 · well below OH avg (10.1)

3 complaint-triggered findings

Westover Retirement Community has recurring fire safety deficiencies, particularly with sprinkler systems appearing on three separate surveys, suggesting ongoing maintenance challenges. Recent complaints from families triggered findings about resident assessments, treatment quality, and dental care access. While all violations have documented correction dates, the repeated fire safety issues and recent complaint-driven deficiencies warrant careful evaluation during your visit.

Feb 18, 2026Routine3 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Nov 25, 2025Complaint3 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Oct 10, 2024Routine6 findings

0331Potential for harm · WidespreadCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Oct 5, 2021Routine9 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westover Retirement Community

Organization Type

nonprofit

Ownership & Management

Owners

Community First Solutions

Owner · Organization

100%

Key personnel

Abner, PeteOfficer / DirectorCohen, NeilOfficer / DirectorEgloff, TimothyOfficer / DirectorFant, WilliamOfficer / DirectorKirsch, JohnOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(513) 844-8004

discoverwestover.org

855 Stahlheber Road

Hamilton, OH 45013

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

39 reviews from families & visitors

Official Website

Visit discoverwestover.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.