Westover Retirement Community
Strong Medicare quality ratings; families often praise warm, compassionate nursing and cna staff. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
While Westover is praised for its clean environment and helpful therapy team, the recent reports of severe medical neglect and chronic understaffing are significant red flags. If you consider this facility, you must conduct an in-person tour to observe staffing ratios and ask specific questions about their protocol for monitoring patient health and communicating medical changes to families.
Google Reviews
Google Reviews
39 reviews on Google“Westover Retirement Community receives significant praise for its warm, home-like environment and dedicated nursing staff who often treat residents like family. However, multiple families have raised serious concerns regarding chronic understaffing, which leads to long response times for patient needs and, in extreme cases, failures in wound care and medication management. While many families find the facility a supportive and clean environment for long-term care and rehab, the inconsistency in care quality and communication remains a notable risk.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and CNA staff
- Clean, well-maintained facility environment
- Effective and supportive physical therapy services
- Helpful administrative support during the transition process
Concerns
- Chronic understaffing leading to slow response times (mentioned by 3 reviewers)
- Serious lapses in medical care and hygiene (e.g., untreated infections, bedsores) (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you have a very active approach to responding to family feedback online; how do you use that communication to improve the daily experience for residents?
- 2With 53 residents, how do you ensure that staff are able to respond promptly to call lights and individual needs throughout the day and night?
- 3Given the importance of skin integrity and hygiene, what specific protocols and monitoring systems do you have in place to prevent the development of pressure sores?
- 4I understand medication management is a critical part of care; could you walk me through your process for ensuring accuracy and timely administration for residents?
- 5What steps are you taking to enhance the dining experience and variety of meal options for residents?
- 6What does a typical day look like for residents in terms of social engagement and activities outside of their physical therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“To get anyone to respond to any need that Mom has it takes a extremely long time.”
“They did not care about her. They let her arm get infected in black. Did not try to get a hold of the doctors or send me any kind of report.”
“The entire staff at Westover Retirement Community gave me the confidence that I made the right decision in choosing this wonderful place for my parents!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westover Retirement Community has recurring fire safety deficiencies, particularly with sprinkler systems appearing on three separate surveys, suggesting ongoing maintenance challenges. Recent complaints from families triggered findings about resident assessments, treatment quality, and dental care access. While all violations have documented correction dates, the repeated fire safety issues and recent complaint-driven deficiencies warrant careful evaluation during your visit.
Feb 18, 2026Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nov 25, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Oct 10, 2024Routine12
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 5, 2021Routine18
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Feb 20, 2020Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Westover Retirement Community
nonprofit
Ownership & Management
Owners
Community First Solutions
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit discoverwestover.org
Medicare data downloads
Original nursing home datasets
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