The Laurels of Hamilton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 92 Google reviews
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What this means for your family
The admissions team and specialized nursing staff appear to be significant assets for new residents. However, you must investigate the reports of severe understaffing and management's handling of medical incidents, as these are critical safety concerns.
Google Reviews
Google Reviews
92 reviews on Google“Families may find comfort in the highly praised admissions and nursing staff, particularly regarding specialized care like tracheostomy management. However, there are serious allegations regarding severe understaffing, medication delays, and instances of unprofessional conduct by management that require close scrutiny.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming admissions process
- Compassionate specialized nursing care
- Responsive unit management
- Clean facility environment
Concerns
- Severe understaffing leading to slow response times (mentioned by 2 reviewers)
- Unprofessional or dishonest management behavior (mentioned by 2 reviewers)
- Inadequate food portions or quality
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how welcoming the admissions process is here; could you walk us through what the first few days of transition look like for a new resident?
- 2How does the nursing team manage medication schedules to ensure everything is handled accurately and on time?
- 3With the facility being a cozy size of 80 residents, how do you ensure that staff are able to respond quickly to call lights, especially during busy shifts?
- 4Could you tell us a bit about the dining experience, specifically regarding the variety of the menu and how portion sizes are managed?
- 5What kind of daily activities or social outings are planned to keep residents engaged and connected with one another?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“He has a trach and requires a lot of attention, and the staff handled his needs with professionalism and compassion. The Director of Nursing was especially responsive and always willing to answer questions or address concerns right away.”
“Upper management keeps this place HORRIFICALLY understaffed. All the staff is good and tries their best, which is why it's two stars and not one, but 2 people can only do so much for 20 people”
“I was there a little over a week. As soon as I got there I was welcomed by Josh which is there admissions coordinator and he made me and feel comfortable and welcomed and the rest off the staff did as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Laurels of Hamilton has received multiple complaints from families, resulting in 11 complaint-triggered deficiencies that highlight concerning patterns. The facility has recurring issues with resident rights (particularly discharge procedures and family notifications), medication management, and fire safety systems. While the facility corrects deficiencies when cited, problems persist across multiple years, suggesting ongoing challenges with maintaining consistent standards of care and safety protocols.
Feb 23, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 5, 2025Complaint2
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install an approved automatic sprinkler system.
Sep 20, 2024Complaint3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Jan 18, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 24, 2023Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
May 10, 2023Complaint3
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
The Laurels of Hamilton
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 26 of 84
Ownership & Management
Owners
Laurel Ohio Operations Group, LLC
Owner · Organization
Laurel Health Care Holdings, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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