Jamestowne Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 43 Google reviews
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What this means for your family
While Jamestowne offers an attractive facility and a highly regarded physical therapy team, the recurring reports of neglect and slow response times are concerning. If you choose this facility, ensure you have a family member present frequently to monitor care and advocate for your loved one's immediate needs.
Google Reviews
Google Reviews
43 reviews on Google“Jamestowne Rehabilitation receives highly polarized feedback, with many reviewers praising the facility's physical appearance and the effectiveness of its physical therapy team. However, significant concerns regarding chronic understaffing, slow response times to call buttons, and serious lapses in medical oversight and basic patient care are frequently cited by families of former residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective and professional physical therapy team
- Clean, modern, and well-maintained facility
- Friendly and compassionate individual staff members
- Good quality of food and dining experience
Concerns
- Chronic understaffing leading to long wait times for call buttons (mentioned by 5 reviewers)
- Lapses in medical care and medication management (mentioned by 4 reviewers)
- Poor communication and responsiveness from nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With your physical therapy team being so highly regarded, how do you ensure that progress carries over into the resident's daily mobility and routine care?
- 3Sometimes residents need assistance quickly; could you walk me through the process for how call buttons are monitored and how quickly a staff member typically responds?
- 4Given the importance of medication safety, what specific protocols do you have in place to ensure accuracy and timely administration for your residents?
- 5How does your nursing team keep families updated on changes in a resident's health, and who is the primary point of contact for those medical updates?
- 6Since you have a smaller community of 42 residents, what kind of social activities or events are planned to keep everyone engaged and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The therapists truly care and do an awesome job to help the patients achieve their goals. The food is great and they go above and beyond.”
“Had to ask for a walker and raised toilet seat although it is apparent my mother has mobility issues. Wait time for bathroom/needs vary greatly also from upward of 20 minutes to answer a call button.”
“My grandfather was doing great at this facility until he had a severe mental status change and the staff & nurses allowed him to sit in a recliner and die for 3 days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
All 21 deficiencies across three surveys have been corrected by the facility, indicating responsiveness to identified issues. The most recurring problems involved fire safety systems, medication management, and infection control. While medication errors and infection control issues appeared in multiple surveys, the facility addressed each violation with correction dates. The recent 2024 survey identified concerns with pain management, dietary services, and medical care delivery, but these too have correction plans in place.
Nov 4, 2024Routine8
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 24, 2021Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 21, 2019Routine3
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Federal Penalties
Payment Denial
Nov 4, 2024
15-day denial
Ownership & Operations
Who Operates This Facility
Jamestowne Rehabilitation
nonprofit
Ownership & Management
Owners
Community First Solutions
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit discoverjamestowne.org
Medicare data downloads
Original nursing home datasets
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