Bradford Place Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- High staff turnover (64%)
- High RN turnover (80%)
Above average in OH · Below recommended RN staffing · Above average staffing · Chain outperformer · No penalties on record · Very few deficiencies
What this means for your family
While the facility offers excellent enrichment activities, the recurring reports of ignored call lights and poor hygiene are critical red flags. We strongly advise families to visit during off-hours, such as weekends or evenings, to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
41 reviews on Google“Bradford Place Care Center receives highly polarized feedback, with some families praising the facility's cleanliness and friendly staff, while others report severe neglect and mismanagement. Multiple reviewers have raised alarming concerns regarding hygiene, ignored call lights, and the loss of personal belongings. Families considering this facility should be aware of the significant discrepancy between positive testimonials and reports of poor care, particularly during overnight and weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging activities and enrichment programs
- Friendly and welcoming front desk staff
Concerns
- Neglect and slow response to call lights (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 5 reviewers)
- Loss or theft of personal belongings and clothing (mentioned by 2 reviewers)
- Inadequate staffing or lack of medical oversight on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us some of the common areas?
- 2With the engaging enrichment programs mentioned by others, what kind of daily activities can a resident look forward to?
- 3How does the nursing team ensure that call lights are answered promptly, especially during busier shifts?
- 4What specific protocols are in place to ensure residents receive consistent assistance with personal hygiene and toileting needs?
- 5How is medical oversight managed during the weekends to ensure there is no gap in care?
- 6What steps does the facility take to track and protect residents' personal belongings and clothing?
Personalized based on this facility's data
Key Review Excerpts
“Call lights were consistently ignored; on one occasion, I visited and found her with dried vomit on her clothing. She stated she had been waiting for assistance for over an hour.”
“When released, the family discovered that he had a large, untreated and open wound on his tailbone, one on his heel and one on his leg. There was never any mention of any sores or wounds on him from any of the staff even though we were in constant contact with them.”
“She would call for help and literally wait 45 -75 minutes for someone to come in and help her go to the bathroom. Several times she had accidents in bed because she had to wait so long.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bradford Place Care Center has faced multiple complaint-triggered investigations (11 total), with families reporting concerns about medication management, pressure ulcer care, and resident rights issues. The facility shows recurring problems with medication safety, building safety systems (fire alarms, electrical), and infection control across multiple surveys from 2018-2024. While all deficiencies show correction dates, the pattern of repeated violations in key care areas suggests ongoing challenges with consistent quality management that families should carefully evaluate.
Nov 25, 2025Routine21
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nov 25, 2025Complaint7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 21, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
May 15, 2024Complaint3
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 1, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Payment Denial
Nov 25, 2025
35-day denial
Ownership & Operations
Who Operates This Facility
Bradford Place Care Center
for profit
Chain Affiliation
Exceptional Living Centers
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 10
Ownership & Management
Owners
Medical Rehabilitation Centers, LLC
Owner · Organization
Watts, Amy
Owner (parent company)
Watts, Walter
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit exceptionallivingcenters.com
Medicare data downloads
Original nursing home datasets
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