Nursing HomeMedicaid Top Rated

Gateway Springs Health Campus

Strong Medicare quality ratings; families often praise warm, attentive, and professional nursing staff. Still worth an in-person visit.

7250 Gateway Avenue, Hamilton, OH 45011|53 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 58 Google reviews

(513) 912-6834 Directions Website

Street View

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What this means for your family

Gateway Springs is highly regarded for its active rehabilitation program and engaging social environment, making it a strong candidate for recovery or long-term care. While the vast majority of feedback is glowing, we recommend that families conduct a thorough tour and ask about the facility's recent state survey history, as there have been isolated but serious allegations of neglect reported.

Google Reviews

58 reviews on Google

“Gateway Springs Health Campus is consistently praised for its clean, modern facility and highly attentive staff who treat residents like family. Families frequently highlight the quality of the rehabilitation services, the engaging activity programs, and the high-quality dining options as standout features of the campus.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive, and professional nursing staff
Clean, well-maintained, and modern facility
Engaging and frequent resident activities
High-quality dining and food services

Concerns

Allegations of neglect and abuse reported to the state (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 61 analyzed

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given your high engagement in online feedback, how do you incorporate family suggestions into your daily activity planning for residents?
2With your 5-star health inspection rating, what specific protocols do you have in place to ensure that level of care and safety is maintained consistently?
3I noticed there have been some recent state-reported concerns regarding resident safety; what steps are you taking to ensure transparency and trust for families in this area?
4Since you have a smaller community of 53 residents, how does this size allow your staff to provide more personalized attention compared to larger facilities?
5How do you handle medical emergencies or urgent health changes during evening and weekend hours when the primary administrative team is off-site?
6With your focus on high-quality dining, how do you accommodate specific dietary needs or preferences while ensuring residents remain engaged during meal times?

Personalized based on this facility's data

Key Review Excerpts

“Gateway Springs Health Campus was an excellent choice for us to take my husband to for Rehab from a broken hip. He came out walking better than he did before he broke his hip.”

Rehab patient's wife · 2026★★★★★

“My mother - with middle stage Alzheimer’s - is so busy with activities instead of sitting around all day and I’m so thankful! Every staff member I’ve spoken with has been helpful and kind.”

Memory care family member · 2025★★★★★

“The most impressive part was the staff! As a nurse of 25 years, I was acutely aware of how happy the staff appeared and the respect in which they treated the residents.”

Hospice Volunteer · 2026★★★★★

Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.66hrs

88%

Registered nurses for medical care

Total Nursing

4.15hrs

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility31.1%

Worse than Avg

Here

31.1%

12.1%

28.2%

Butler

24.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility1.6%

Better than Avg

Here

1.6%

15.3%

6.9%

Butler

12.0%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility31.9%

Worse than Avg

Here

31.9%

19.5%

25.4%

Butler

26.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.1%

Better than Avg

Here

4.1%

15.4%

9.4%

Butler

12.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

14.4%

5.8%

Butler

11.4%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Butler

91.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

79.7%

75.6%

Butler

78.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

78.4%

Butler

81.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.2%

Butler

1.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Well below state avg (10.1)

1 complaint-triggered

Gateway Springs Health Campus had 6 deficiencies across 2 surveys, with one complaint-triggered issue involving medical records privacy. The main problem areas were resident financial rights management, medication management, and pain management. A family filed a complaint about medical records handling. All deficiencies have reported correction dates, suggesting the facility has addressed the identified issues.

Nov 20, 2024Complaint1 finding

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 31, 2024Routine5 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Gateway Springs Health Campus

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 35 of 120 (Best)