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Assisted Living

Belmont Village Los Gatos

Families consistently rate this highly — reviewers highlight beautiful and upscale common areas. Schedule a visit to confirm the fit.

5121 Union Avenue, Union · San Jose, CA 95124175 bedsLicensed & Active
Google rating
4.8/5

based on 35 Google reviews

5
4
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1
Belmont Village Los Gatos Assisted Living in San Jose, CA — Street View
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What this means for your family

This facility is an excellent choice for families seeking a high-end, beautiful environment with engaging social programming and a kind caregiving staff. However, you should closely monitor the consistency of dining services and specifically ask management how they supervise nighttime care protocols to ensure resident dignity is maintained.

Google Reviews

Google Reviews

35 reviews on Google
Belmont Village Los Gatos is highly regarded for its beautiful, upscale facilities and a warm, professional caregiving staff. While many families praise the community atmosphere and specialized memory care support, there are notable concerns regarding management oversight and inconsistent food quality.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean10.0Activities9.0MedsN/AMemory9.0Comms5.0Value3.0

Strengths

  • Beautiful and upscale common areas
  • Professional and friendly caregiving staff
  • Engaging memory care activities and support groups
  • Clean and well-maintained environment

Concerns

  • Inconsistent food quality and temperature (mentioned by 2 reviewers)
  • Management oversight regarding nighttime care protocols

Rating Trends

Tap a year to see what changed

2344.92022(17)5.02023(3)5.02024(8)4.62025(8)3.02026(1)

Distribution · 37 analyzed

5
34
4
0
3
2
2
1
1
0

How They Respond to Reviews

100%response rate
Good

The owner provides a mix of templated responses for star-only reviews and highly personalized, empathetic responses for detailed feedback. They effectively use specific reviews to highlight their mission, such as mentioning the Executive Director or acknowledging specific programs like support groups.

Questions for Your Tour

  • 1The common areas here look absolutely beautiful; how do residents typically use these spaces to socialize with one another?
  • 2We noticed how much care the management team puts into responding to feedback; how does the staff currently work to ensure dining temperatures and food variety meet everyone's expectations?
  • 3Could you tell us more about the specific activities and support groups available for residents who may need extra engagement or memory care support?
  • 4What specific protocols are in place for resident monitoring and care during the overnight hours?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
  • 6With such a high standard of cleanliness in the facility, what does the daily maintenance and housekeeping schedule look like for individual resident rooms?

Personalized based on this facility's data


Key Review Excerpts

Staff are professional and respectful of residents. Positive interactions with direct caregivers, therapy room and dining staff. Residence is eloquently appointed with the feel of a Ritz Carlton hotel.

Local Guide · 2024★★★★★

Live music from Jae in memory care. Mom was singing along. Great day

Memory care family member · 2022★★★★★

The food and servers are very helpful and professional. However, the “Management Team” over the “Caregivers” need an overall, as my Mom has experienced multiple ( pairs of two) storming her room during the night; turning her lights on; raising their voices; throwing her bedding off of her; telling her to get up and use the bathroom.

Resident family member · 2025★★☆☆☆
Source: 35 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

16total
5 Type A— immediate health risk
1 Type B— non-compliance
Clean record— no deficiencies found
Mar 17, 2026Inspection
Clean

The facility underwent an unannounced annual visit on March 17, 2026. The inspection covered facility tours, resident and staff record reviews, and documentation checks. No deficiencies were cited at this time, indicating compliance with current licensing standards.

Mar 13, 2026Other
Clean

The unannounced Case Management visit identified significant deficiencies related to resident safety and medication administration. Specifically, two Type A deficiencies were cited concerning staff competency and the administration of incorrect medications to residents. Immediate corrective action is required to ensure staff are properly trained to prevent such critical safety risks.

Nov 20, 2025Other
Clean

The unannounced Case Management visit was conducted to follow up on two self-reported incidents: one concerning allegations of sexual assault and another involving physical altercations between residents. The analyst interviewed staff and observed the residents, noting that no deficiencies were cited at this time per California Code of Regulations Title 22.

Oct 7, 2025Complaint
Clean

The facility underwent an unannounced POC visit on 10/07/2025. The primary finding was a Type A deficiency cited during a previous complaint investigation, which the facility was required to address with a plan of corrections and staff training. The report indicates that the deficiency was addressed during this visit, and a copy of the 'Letter of Deficiencies Cleared' was provided.

Oct 7, 2025Other
Clean

The facility underwent an unannounced POC visit on 10/07/2025. The primary finding was a Type A deficiency cited during a previous complaint investigation, which the facility was required to address with a plan of corrections and staff training. The report indicates that the deficiency was addressed during this visit, and a copy of the 'Letter of Deficiencies Cleared' was provided.

Aug 5, 2025Other
Clean

The report details an unannounced case management visit conducted to deliver an amended investigation report regarding a complaint. The Licensing Program Analyst interviewed the Executive Director and six staff members, noting that the allegations require further investigation. No specific deficiencies were cited in the provided text.

Jul 11, 2025Other
Clean

The facility underwent an unannounced Case Management - Incident visit to follow up on an Unusual Incident/Injury Report. The analyst reviewed physician reports and interviewed the administrator regarding two residents, R1 and R2. No deficiencies were cited at this time as per California Code of Regulations, Title 22.

May 1, 2025Other
Clean

The facility underwent an unannounced Case Management - Incident visit to follow up on a previous report regarding inappropriate staff behavior. The investigation, including interviews with staff and the resident, found the allegation to be unsubstantiated. No deficiencies were cited during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Belmont Union Avenue Tenant LLC; Belmont Three LLC

Administrator

MARTINEZ, RADHIKA

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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