Bella Terra Lombard
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 129 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain independence, the facility has a concerning pattern of neglect, poor hygiene, and communication failures. Families should be extremely cautious and perform unannounced visits, specifically checking the cleanliness of rooms and the responsiveness of staff during off-hours.
Google Reviews
Google Reviews
129 reviews on Google“Bella Terra Lombard receives highly polarized feedback, with many families praising the rehabilitation therapy team for helping loved ones regain mobility, while others report severe neglect and systemic staffing issues. Critical concerns consistently highlight poor hygiene, slow response times to call lights, and a lack of communication from administration regarding medical incidents or facility outbreaks. Families considering this facility should be aware that experiences appear to vary significantly based on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Professional and compassionate nursing staff on select units
- Helpful social work and administrative staff
- Well-maintained facility environment (noted by some)
Concerns
- Chronic understaffing and reliance on agency personnel (mentioned by 5 reviewers)
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor cleanliness, hygiene, and room maintenance (mentioned by 6 reviewers)
- Lack of communication regarding patient falls or medical status (mentioned by 4 reviewers)
- Unpleasant odors and sanitation issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With the current staffing landscape, how do you ensure that agency personnel are fully integrated and familiar with my loved one's specific care needs?
- 3Could you walk me through your current process for notifying family members when there is a change in a resident's medical status or a fall?
- 4I see that therapy services are a highlight here; how do you coordinate those sessions with the daily nursing care to ensure a smooth routine?
- 5What specific steps are being taken to improve the consistency of room maintenance and overall housekeeping standards throughout the facility?
- 6How do you ensure that call lights are answered promptly, especially during shift changes or busier times of the day?
Personalized based on this facility's data
Key Review Excerpts
“My Fiancé mother was there, he's very Happy finding the place. Nurses, Nurses assistants and the rest of the staff were on point...shout out to the rehabilitation crew, for you all I'm grateful for your team. Because of you my soon to be Mother in Law is able to walk again.”
“The first 2 years that my friend was here was acceptable. Then she was abused by a CNA recently. The state is doing an investigation, the CNA was dismissed, but management has retaliated against my friend, the victim of the abusive CNA.”
“My great Aunt was a patient here and received horrible care. She was given the incorrect medication, she fell the family was not notified until a day later . The staff repeatedly forgot to place the bed alarm back on her bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bella Terra Lombard shows concerning patterns with 39 deficiencies across 12 surveys, including 11 complaint-triggered violations where families filed reports. Recurring issues involve daily care assistance, accident prevention, and medication management, with violations continuing into 2024-2026. While the facility corrects cited problems, the persistent nature of complaints about basic care assistance and safety supervision suggests ongoing quality concerns families should carefully evaluate before placement.
Jan 28, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 26, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Bella Terra Lombard
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 52 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Garden, Daniel
Owner
Ninio, Mordechay
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit bellaterralombard.com
Medicare data downloads
Original nursing home datasets
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