Complete Care at Margate Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (35 vs median 11.0)
- High RN turnover (61%)
Bottom 25% in IL · Below recommended RN staffing · Worst in COMPLETE CARE chain · $149,598 in fines · Abuse citation
What this means for your family
While the current administrative team is receiving praise for their responsiveness, the facility has a long history of serious allegations regarding patient neglect and theft. If you consider this facility, perform unannounced visits during weekends or evenings to verify staffing levels and cleanliness, and ensure all personal valuables are kept off-site.
Google Reviews
Google Reviews
48 reviews on Google“Complete Care at Margate Park faces significant, recurring allegations of patient neglect, including reports of unanswered call lights, poor hygiene, and theft of personal belongings. While some recent reviews praise specific administrative staff for being responsive and helpful, these are heavily contrasted by long-standing, severe complaints regarding medical oversight and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Responsive administrative leadership
- Professional and welcoming intake staff
- Compassionate care observed by some visitors
Concerns
- Patient neglect and slow response to call lights (mentioned by 2 reviewers)
- Theft of personal belongings and valuables (mentioned by 3 reviewers)
- Poor hygiene and cleanliness of rooms (mentioned by 2 reviewers)
- Inadequate medical oversight and communication regarding health status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 310 residents; what specific systems do you have in place to ensure that call lights are answered promptly and that staff remain attentive to individual needs?
- 2Given the importance of personal belongings to our family member, what security protocols or inventory processes do you have to ensure residents' valuables are kept safe and accounted for?
- 3Could you walk me through your daily cleaning schedule for resident rooms and common areas, and how you ensure high standards of hygiene are consistently maintained?
- 4I appreciate that your team is active in responding to feedback online; how do you handle communication with families regarding changes in a resident's health status or medical care plans?
- 5With your current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 6What does a typical day look like for a resident here, and how do you encourage social engagement among such a large community?
Personalized based on this facility's data
Key Review Excerpts
“I've been here for about 45 days, and what I see is patient neglect by the CNA'S... I asked around who's supposed to answer that light, no one knew.”
“The Administrator Nyesha Lee... and a man who I believed name was Michael were both extremely welcoming, knowledgeable, and professional.”
“Horrible facility. A family member went there. They were complaining about severe stomach pain... 3 weeks later no ultrasound and sent to hospital. The hospital did one and discovered they had sepsis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with families filing 60 complaints leading to deficiencies across 121 total violations. The most recurring issues involve accident prevention and safety hazards, abuse and neglect protection, and medication management. Despite repeated corrections, these same problems persist across multiple surveys, particularly safety violations and abuse protection failures that continue appearing throughout 2024-2025, suggesting ongoing systemic issues that may put residents at risk.
Nov 20, 2025Complaint4
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 23, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jul 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 18, 2025Complaint3
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 23, 2025
$19,115
Fine
Jul 18, 2025
$95,060
Payment Denial
Jul 18, 2025
49-day denial
Fine
Nov 21, 2024
$22,918
Fine
Nov 19, 2023
$8,336
Fine
Sep 15, 2023
$10,258
Ownership & Operations
Who Operates This Facility
Complete Care at Margate Park
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 83 of 85 (Worst)
Ownership & Management
Owners
Nj Chicago Opco Holdco LLC
Owner · Organization
Silverberg, Nisanel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit ccmargatepark.com
Medicare data downloads
Original nursing home datasets
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