Avir at Killeen
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 146 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
- High staff turnover (69%)
- High RN turnover (89%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in AVIR HEALTH GROUP chain · $125,321 in fines · Abuse citation
What this means for your family
This facility offers an exceptional rehabilitation program and a highly professional administrative team that can help navigate the admissions process. However, families must exercise extreme caution regarding the nursing staff, as multiple reports indicate serious issues with hygiene, medication timing, and responsiveness to call lights. We recommend conducting an unannounced visit specifically during a shift change to observe the level of attentive care provided.
Google Reviews
Google Reviews
146 reviews analyzed“Families considering Avir at Killeen should be aware of a significant divide between the highly praised rehabilitation and administrative staff and serious allegations regarding nursing neglect. While many reviewers laud the beautiful facility and the professionalism of the therapy and marketing teams, multiple families have reported critical issues including inadequate hygiene care, delayed medication, and unresponsive call lights.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy services
- Professional and helpful administrative and marketing staff
- Beautiful, modern, and clean facility appearance
- Friendly and welcoming atmosphere from certain nursing and MDS staff
Concerns
- Nursing neglect and delayed response to call lights (mentioned by 5 reviewers)
- Inadequate hygiene and resident care (e.g., soiled linens/diapers) (mentioned by 3 reviewers)
- Poor communication from nursing station and administration (mentioned by 4 reviewers)
- Issues with facility cleanliness and pest control (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated responses. While they attempt to personalize 5-star reviews by using names, they rely on a single, identical paragraph for almost all recent positive feedback and use a standard 'contact us' script for all negative reviews.
Questions for Your Tour
- 1We've heard great things about your rehabilitation and physical therapy services; could you tell us more about how that care is integrated into a resident's daily routine?
- 2How does the nursing team ensure that call lights are answered promptly and that residents' personal hygiene needs are met throughout the shift?
- 3What specific protocols are in place to ensure medication management is handled accurately and that there is clear communication between the nursing station and family members?
- 4We noticed the facility looks very modern and clean; what are your current processes for maintaining cleanliness and managing pest control in the resident rooms?
- 5Could you describe what a typical day looks like for residents, including meal times and any social activities or group events available?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“I got back on my feet, literally, thanks to these people. Great rehab, food and staff. People care about you!”
“The staff is so friendly and welcoming. They take great care their residents.”
“The nursing staff leaves residents in their beds while they scream for help. Residents go hours without getting changed and receiving medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant quality concerns with 27 complaint-triggered deficiencies, indicating families have repeatedly reported problems. The most persistent issues involve resident safety and accident prevention, medication management, and protection from abuse and neglect. Problems with daily care assistance, proper treatment delivery, and resident rights also recur frequently across multiple surveys. While the facility has addressed most deficiencies, the pattern of ongoing complaints suggests systemic care quality challenges that families should carefully consider.
Mar 6, 2026Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 29, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Sep 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 11, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 26, 2025
$12,428
Fine
Nov 25, 2024
$8,992
Payment Denial
May 13, 2024
2-day denial
Fine
Mar 13, 2024
$13,583
Fine
Nov 11, 2023
$14,730
Fine
Oct 21, 2023
$15,827
Fine
Jul 21, 2023
$72,189
Ownership & Operations
Who Operates This Facility
Coryell County Memorial Hospital Authority
for profit
5000 THAYER DRIVE OPCO LLC
SAVANNAH NORTH
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 57 of 90 (Worst)
Ownership & Management
Owners
City of Ennis
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
146 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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