Stoney Brook of Copperas Cove
Families consistently rate this highly — reviewers highlight compassionate and knowledgeable administrative staff. Schedule a visit to confirm the fit.
based on 34 Google reviews
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What this means for your family
The administrative and admissions team is exceptionally helpful and communicative, which is a major asset during the transition period. However, you must investigate the current floor staffing levels and hygiene protocols personally, as recent reports of neglect and understaffing are deeply concerning.
Google Reviews
Google Reviews
34 reviews analyzed“Stoney Brook of Copperas Cove is highly regarded by many families for its compassionate administrative staff and its peaceful memory care environment. However, recent reviews have raised serious alarms regarding inconsistent staffing levels, hygiene concerns, and professional conduct among some caregivers.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and knowledgeable administrative staff
- Peaceful and inviting memory care environment
- Engaging resident activities and outings
- Clean and well-maintained facility
Concerns
- Severe understaffing and difficulty locating nurses (mentioned by 2 reviewers)
- Unprofessional behavior and bickering among staff (mentioned by 2 reviewers)
- Inconsistent hygiene and resident care (mentioned by 2 reviewers)
- Medication management errors
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated, repetitive responses that follow a predictable structure. While they attempt to personalize by including the reviewer's name, the core of the message is a copy-paste template designed to reinforce 'high standards.'
Questions for Your Tour
- 1It's wonderful to see how much the administration engages with the community through your reviews; how would you describe the communication style between the staff and families here?
- 2With the peaceful environment you've created for memory care, what are some of the favorite daily activities or local outings that residents participate in?
- 3Could you walk me through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 4How do you ensure that nurses and caregivers are easily accessible to residents and families at all hours of the day or night?
- 5What steps does your team take to maintain consistent hygiene and personalized care routines for every resident?
- 6Could you tell me a bit more about the dining experience and how much input residents have regarding their daily meals?
Personalized based on this facility's data
Key Review Excerpts
“Even when we realized the community might not be the right fit for her needs, Jamaica went above and beyond by providing contact information for an ombudsman who could help us find more suitable accommodations.”
“I had a loved one in this facility and on multiple occasions I’ve come to see them and they were absolutely soiled. I’ve worked in facilities before and I know how long you have to leave them for. It was severely short staffed and I couldn’t track down a nurse.”
“My mom is a very picky eater, which I told Jamaica when I first toured...mom loves the food ◡̈ Both she and dad are eating much better!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Stoney Brook of Copperas Cove has no recent enforcement actions on record. A previous inspection in January 2019 identified a single deficiency regarding the documentation of fire drills, which was corrected by late January 2019.
Jan 3, 2019Routine
Life Safety Code (1 violations)
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
4k Housing, INC
nonprofit
LONG HILL AT TEC, LLC
LUCILLE RODRIGUEZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit stoneybrookseniorliving.org
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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