Rosewood Heights
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 87 Google reviews
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What this means for your family
This facility is an excellent choice if your loved one requires intensive physical or occupational therapy, as the rehab team is frequently praised. However, families must be vigilant about weekend care and hygiene, as multiple reviewers have noted significant issues with understaffing and neglect during those times.
Google Reviews
Google Reviews
87 reviews analyzed“Rosewood Heights is highly regarded by many for its exceptional physical and occupational therapy teams and its compassionate nursing staff. However, families should be aware of significant reports regarding understaffing, particularly on weekends, and serious allegations of neglect and poor communication from certain staff members.”
Quality Themes
Tap a score for detailsStrengths
- Top-notch rehabilitation and therapy services
- Compassionate and professional nursing staff
- Clean and beautiful facility grounds
- Welcoming and friendly administration
Concerns
- Understaffing and slow response to call lights (mentioned by 5 reviewers)
- Neglect regarding hygiene and wound care (mentioned by 3 reviewers)
- Unprofessional or rude behavior from certain staff/CNAs (mentioned by 4 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates that repeat specific phrases like 'best-in-class care' and 'mission of Making Lives Better.' While they do respond to negative reviews, the responses are largely formulaic and lack genuine empathy or specific resolution details.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation and therapy services here; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the busier evening or night shifts?
- 3What specific protocols are in place to ensure medication management is handled accurately and consistently for every resident?
- 4We noticed the administration is very engaged with the community; how do you typically handle communication with families regarding changes in a resident's care or health?
- 5Could you describe the dining experience, specifically how the team ensures meals are served at the right temperature and that dietary needs are met?
- 6How does the staff approach daily hygiene care and wound management to ensure every resident feels comfortable and well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“Every staff member I encountered was exceptionally friendly, professional, and compassionate. They took excellent care of my father and the physical and occupational therapy he received was top notch.”
“My stay at the Rosewood was great. When I first went in, I couldn't do much, but they were able to get me to where I needed to be to go home. My nurse Chemere is absolutely amazing; she is so caring and compassionate.”
“The weekend staff here is terrible and neglectful. In addition to not taking care of my father’s needs, when trying to approach anyone for help, our family was met with rudeness, terrible behavior and words, and our requests were ignored.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rosewood Heights shows a concerning pattern with families filing complaints that triggered 7 of 18 deficiencies, indicating resident and family dissatisfaction. The facility has struggled most with care planning, medication management, and safety issues, with problems spanning from 2023 through 2025. While all identified deficiencies show correction dates, the recurring nature of issues across multiple surveys and ongoing complaints suggest persistent quality challenges that families should carefully consider.
Aug 14, 2025Routine3
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 18, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 9, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 11, 2024Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Apr 18, 2025
$9,193
Fine
Jul 11, 2024
$16,755
Fine
Jun 2, 2023
$36,797
Payment Denial
Jun 2, 2023
6-day denial
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
TOUCHSTONE STRATEGIES KILLEEN LLC
LISA R STRIBLING
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 11 of 27
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Fellbaum, Ernest
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fellbaum, Kelly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Studer, Laura
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Studer, Stanley
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit touchstone-communities.com
Medicare data downloads
Original nursing home datasets
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